Ren Gomez
Staff
Support Conversation Coach
at
Articulate
-
Bellingham, WA
-
Contact Me
Activity
Ren Gomez replied to the discussion Previous Button disabled without reason
"Hi Training,
Happy to help! The article Leslie mentioned above should cover the options on how to restrict navigation, but if you're..."
- over 4 years ago03/17/20 at 2:44 pm (UTC)
Activity
Ren Gomez replied to the discussion Storyline quiz blank when reviewing through LMS
"Hi Suzanne,
Another area you may consider checking is how your course resumes upon revisit. Have you tried testing your file in another e..."
- over 4 years ago03/17/20 at 2:19 pm (UTC)
Activity
Ren Gomez replied to the discussion Text to speech - How to fix the first word being cut off
"Hi Chanda,
Thanks for the details! I see you've shared this as well with Ronaziel and are continuing to troubleshoot.
By the way, it..."
- over 4 years ago03/16/20 at 8:16 pm (UTC)
Activity
Ren Gomez replied to the discussion Yet another faulty update
"Hi Kimberly,
I'm sorry you're running into the same issue, and I appreciate you sharing the details of what you're running into!
We do ha..."
- over 4 years ago03/16/20 at 6:27 pm (UTC)
Activity
Ren Gomez replied to the discussion Personalization Text Box (Variable)
"Hi Paulette,
Perhaps this article on using conditions might jog your memory! I also created a sample for you so you can use it as a ..."
- over 4 years ago03/16/20 at 5:38 pm (UTC)
Activity
Ren Gomez replied to the discussion Matching Drag and Drop and Fill In the Blank - feedback not given on correct answers, only incorrect
"Hi Jody,
Thanks for jumping back in here and sharing how you were able to get the More button displaying! I'm sure this will be helpful f..."
- over 4 years ago03/16/20 at 4:50 pm (UTC)
Activity
Ren Gomez replied to the discussion Java script for MUTE/UNMUTE audio in Storyline 3
"Hi Akash,
Are you using jQuery with your JavaScript? To improve security for our customers, we removed jQuery from Storyline 36..."
- over 4 years ago03/16/20 at 4:24 pm (UTC)
Activity
Ren Gomez replied to the discussion Text to speech - How to fix the first word being cut off
"Hi Chanda,
Thanks for reaching out, and great call to open a case! I see that my teammate, Ronaziel, has reached out with some questions ..."
- over 4 years ago03/16/20 at 3:58 pm (UTC)
Activity
Ren Gomez replied to the discussion Quiz alignment
"Hi Sylvia,
I run on VMWare, but I do have colleagues with Parallels I can check with if you think it's virtual machine-related.
Let us kn..."
- over 4 years ago03/16/20 at 3:16 pm (UTC)
Activity
Ren Gomez replied to the discussion Trigger and slide layer panel missing
"Hi Angelique,
Sorry to hear you're unable to access your slide layer panel! If going to the View tab, and clicking Redock All Windows doe..."
- over 4 years ago03/16/20 at 2:53 pm (UTC)
Activity
Ren Gomez replied to the discussion Need help with Try Mode Screen Recording slides in Storyline
"Hi Therese,
Thanks for jumping back in here and sharing your solution!"
- over 4 years ago03/16/20 at 2:46 pm (UTC)
Activity
Ren Gomez replied to the discussion Anyone else always having to go to the end and shorten timeline?
"Hi Jody,
That does sound frustrating! I've opened a case on your behalf with our support engineers to lend you a hand. Can you share your..."
- over 4 years ago03/13/20 at 10:12 pm (UTC)
Activity
"Hi Bakary,
Can you sign-in online at 360.articulate.com? I'd also look at enabling the network endpoints and ports listed here...."
- over 4 years ago03/13/20 at 9:59 pm (UTC)
Activity
Ren Gomez replied to the discussion Paragraph spacing in text entry boxes
"Hi Astutis,
Apologies! Thanks for the clarification and the heads up on what you're running into."
- over 4 years ago03/13/20 at 9:49 pm (UTC)
Activity
Ren Gomez replied to the discussion Changing Object State based on user action with Submit Button
"Hi Jenn,
The steps are similar in Storyline 360! When you create a freeform drag and drop interaction, in the Design tab, click on Drag a..."
- over 4 years ago03/13/20 at 9:45 pm (UTC)
Activity
Ren Gomez replied to the discussion Quiz alignment
"Hi Sylvia,
I'm sorry you're running into that issue! Do you have states for those options, and are they aligned as well?
It would help to..."
- over 4 years ago03/13/20 at 8:17 pm (UTC)
Activity
Ren Gomez replied to the discussion Restrict Next Button until slide/interaction completes
"Hi Chris,
Happy to help! There are a couple of places you may want to check. The first and obvious one is the Engage slide properties wit..."
- over 4 years ago03/13/20 at 6:35 pm (UTC)
Activity
Ren Gomez replied to the discussion Minimum Storyline 360 Story Size
"Hi Karen,
I'm sorry you're running into issues previewing/publishing your file! I'm enlisting the help of our support engineers to test y..."
- over 4 years ago03/13/20 at 6:03 pm (UTC)
Activity
Ren Gomez replied to the discussion Alt Text problems
"Hi Bobby,
Thanks for reaching out, and I'm sorry you're running into this! I was able to replicate NVDA stopping mid-sentence when readin..."
- over 4 years ago03/13/20 at 5:31 pm (UTC)
Activity
Ren Gomez replied to the discussion Imported Buttons Have Enormous Outlines - Completely Different than Export Source
"Hi Chris,
Sorry to hear that your buttons aren't pasting correctly! Based on experience, when I click on a shape/button, I get a do..."
- over 4 years ago03/13/20 at 3:56 pm (UTC)
Activity
Ren Gomez replied to the discussion Results slide won't load
"Hi Jesse,
Thanks for sharing your file, and I'm sorry you're running into this issue! It seems there may have been a glitch in the result..."
- over 4 years ago03/12/20 at 9:28 pm (UTC)
Activity
Ren Gomez replied to the discussion Jumping to previous slide in the slide sequence
"Hi Fabian,
The Prev/Next triggers default to the visiting of the slides, as you described. You'll have to specify in each trigger what sl..."
- over 4 years ago03/12/20 at 6:06 pm (UTC)
Activity
Ren Gomez replied to the discussion Paragraph spacing in text entry boxes
"Hi Astutis,
Thanks for chiming back in here and letting us know this has been reported as a bug.
I see you chatted with my teammate, Ryan..."
- over 4 years ago03/12/20 at 5:31 pm (UTC)
Activity
Ren Gomez replied to the discussion Sidebar collapse. When open keep quiz scene collapsed. Possible?
"Hi C C,
Thanks for reaching out! I had to test this for myself, but if you go to your Menu options under the Player Properties..."
- over 4 years ago03/12/20 at 5:11 pm (UTC)
Activity
Ren Gomez replied to the discussion Inserting 360 degree images into StoryLine 360
"Hi Everyone,
Thanks for the +1s on this hotly requested feature! We're working on the ability to add 360-degree media assets to your cour..."
- over 4 years ago03/12/20 at 4:32 pm (UTC)