Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
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"Hi Elizabeth, Thanks for reaching out, and good call to share your file with our support engineers! It looks like my teammate, Cleo, was ..."
  • over 4 years ago02/05/20 at 4:48 pm (UTC)
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Ren Gomez replied to the discussion Text-to-speech mispronounced words
"Hi Don, While there are no current plans to implement additional editing capabilities, we are actively monitoring requests, and we a..."
  • over 4 years ago02/05/20 at 4:39 pm (UTC)
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"Hi Pamela, Thanks for reaching out. I'm sorry that you ran into the video controls play button not reacting to the trigger to change stat..."
  • over 4 years ago02/05/20 at 3:56 pm (UTC)
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"Hi Noel, Yikes, thanks for catching that! We did have a recent fix for Rise 360, and I have updated my previous response to Stephanie. Th..."
  • over 4 years ago02/04/20 at 9:59 pm (UTC)
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"Hi Stephanie, While we don't have detailed documentation on quiz navigation yet, I'd be happy to give an overview of how this affect..."
  • over 4 years ago02/04/20 at 9:53 pm (UTC)
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"Hi Aarthi, Happy to help! You can change the text of the Next button by going to the Home tab, and select the Player icon. Choose Text La..."
  • over 4 years ago02/04/20 at 6:47 pm (UTC)
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"Hi Stephanie, That's correct! You'll have to re-export your course using Update 36, which is the latest version of Storyline 360.&n..."
  • over 4 years ago02/04/20 at 5:59 pm (UTC)
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"Hi Nancy, There are no current plans to create a square bulleted list, but I appreciate you reaching out with what you'd like to see! I’l..."
  • over 4 years ago02/04/20 at 5:26 pm (UTC)
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"Hi Kim, It may be possible to create this scenario using the method I described above. But with this suggestion already a "hack" of sorts..."
  • over 4 years ago02/04/20 at 4:54 pm (UTC)
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Ren Gomez replied to the discussion Menu
"Hi Nanditha, Sorry to hear you're coming across some issues with the Menu tab not showing up during your first few scenes! I would check ..."
  • over 4 years ago02/04/20 at 4:25 pm (UTC)
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"Hi Earl, Sorry to hear that your textboxes aren't left-aligning properly, and thanks for sharing those images! Are you comfortable with s..."
  • over 4 years ago02/04/20 at 4:03 pm (UTC)
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"Hi Christina, I'm sorry you're running into this as well! It looks like our support engineers were unable to replicate the issue Mark had..."
  • over 4 years ago02/04/20 at 3:57 pm (UTC)
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"Hi Susan, Thanks so much for reaching out and letting us know what you're experiencing. We have it reported to our team and are..."
  • over 4 years ago02/04/20 at 3:46 pm (UTC)
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"Hi Jackie, I'm sorry you're running into this! Thanks for jumping in here as well and letting us know this is still an open issue. It loo..."
  • over 4 years ago02/04/20 at 3:30 pm (UTC)
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Ren Gomez replied to the discussion Essay Question
"Hi Frédéric, Thanks for reaching out and bringing this to our attention! I'm sorry that you ran into the maximum number of characters lim..."
  • over 4 years ago02/03/20 at 9:09 pm (UTC)
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Ren Gomez replied to the discussion Resource
"Hi Daniel, Thanks for sharing those details, and great call to open a support case! It looks like my teammate, Angelo, tested your file s..."
  • over 4 years ago02/03/20 at 6:28 pm (UTC)
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"Hi Carrie, I'm sorry to hear you're coming across corruption issues with some of your files! I've opened a case on your behalf with our s..."
  • over 4 years ago02/03/20 at 5:51 pm (UTC)
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Ren Gomez replied to the discussion Quizz avec résultats
"Hi Corinne, Happy to help! It looks like your screenshot didn't make it, but are you referring to the Correct / Incorrect boxes that come..."
  • over 4 years ago02/03/20 at 4:32 pm (UTC)
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"Hi Amy, Thanks for reaching out! It sounds like you'd like to see each quiz question on a different slide in Powerpoint. Unfortunately, a..."
  • over 4 years ago01/31/20 at 10:49 pm (UTC)
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"Hi Ron, Sorry to hear you're running into this issue, and happy to help! If you're able to share a screen recording or your fil..."
  • over 4 years ago01/31/20 at 10:35 pm (UTC)
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"Hi Greg, Thanks for letting us know you're running into the issue of slide name being read multiple times as well. We have the issue..."
  • over 4 years ago01/31/20 at 9:41 pm (UTC)
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Ren Gomez replied to the discussion Find instance of a font
"Hi Hugh, Sorry to hear you're coming across this issue! You may want to try reinstalling the font and rebooting per this discussion..."
  • over 4 years ago01/31/20 at 8:49 pm (UTC)
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Ren Gomez replied to the discussion Boxed content modern player request
"Hi Brian, Thank you for your insight! Since we don't support editing the published output, referenced system variables for style sheets t..."
  • over 4 years ago01/31/20 at 8:29 pm (UTC)
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"Hi Simone, Thanks for sharing that image! I also see that the radio buttons are missing as well. Do you have items in the base layer that..."
  • over 4 years ago01/31/20 at 6:22 pm (UTC)
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"Hi Elisa, I'm sorry to hear your project is working as expected in preview mode, but upon publish to your LMS or SCORM Cloud, it's not wo..."
  • over 4 years ago01/31/20 at 5:29 pm (UTC)