Steve Jones
Steve Jones
Instructional Technologist at Enerdynamics
Activity
Steve Jones replied to the discussion No audio on iPhone 6 and 7
"Hi - Yes, this is quite the puzzler They do hear audio when on a desktop/laptop. Just older iPhones have the issue. Not sure what browser..."
  • 4 months ago01/28/20 at 6:02 pm (UTC)
Activity
Steve Jones started a new discussion No audio on iPhone 6 and 7
"Hi - A client reports that they do not get audio on course files I built in Articulate Presenter on iPhone 6 and 7. I am able to he..."
  • 4 months ago01/23/20 at 9:20 pm (UTC)
Activity
Steve Jones replied to the discussion Start Quiz link invisible in Rise
"ok, it's getting worse now. When I try to take the quiz using the Share link, nothing happens when I click an answer. here's a Peek video..."
  • 5 months ago01/14/20 at 7:39 pm (UTC)
Activity
Steve Jones replied to the discussion Start Quiz link invisible in Rise
"I noticed it in Chrome. Not sure what browser my client uses, probably IE. when I use the course Share link, the Start Quiz i..."
  • 5 months ago01/14/20 at 6:40 pm (UTC)
Activity
Steve Jones started a new discussion Start Quiz link invisible in Rise
"Hi - A client has an issue with a Rise course - they can't start the quiz. Turns out the Start Quiz link is white and can't be seen..."
  • 5 months ago01/14/20 at 4:35 pm (UTC)
Activity
Steve Jones replied to the discussion Error uploading Rise course to SABA
"Heard back from my client. They found a file that had name starting with a symbol (-). This is a file name assigned by Articu..."
  • 5 months ago12/23/19 at 3:44 pm (UTC)
Activity
Steve Jones replied to the discussion Error uploading Rise course to SABA
"Hi Crystal - there's one PDF: DR Glossary.pdf. Would the space cause an issue? There's videos and storylines too, but I can't see th..."
  • 6 months ago12/17/19 at 9:24 pm (UTC)
Activity
Steve Jones started a new discussion Error uploading Rise course to SABA
"Hi - I have a client that uses SABA cloud, and they can't upload one of my courses. They get an error stating "Invalid content. Invalid m..."
  • 6 months ago12/17/19 at 6:03 pm (UTC)
Activity
Steve Jones started a new discussion Chrome 78 release on 22 October
"We received an email from a client asking about the new Chrome update. Will Articulate products work with this version of Chrome? W..."
  • 8 months ago10/17/19 at 3:11 pm (UTC)
Activity
Steve Jones replied to the discussion Resume feature frozen
"Thanks for responding! Turns out they were running an old version that was still flash. HTML5 version seems to work fine for them."
  • 8 months ago10/11/19 at 8:39 pm (UTC)
Activity
Steve Jones replied to the discussion Resume feature frozen
"images didn't attach for some reason"
  • 8 months ago10/10/19 at 5:57 pm (UTC)
Activity
Steve Jones started a new discussion Resume feature frozen
"Hi - a client reports that when users re-enter a course, it freezes (see screenshot). The player is frozen and they can't continue. They ..."
  • 8 months ago10/10/19 at 5:53 pm (UTC)
Activity
"Hi Katie - Thanks for opening a case for me. I did hear from support and I tried the troubleshooting steps. Still didn't work thoug..."
  • 10 months ago07/31/19 at 3:44 pm (UTC)
Activity
"Updated, but still doesn't work."
  • 10 months ago07/29/19 at 4:55 pm (UTC)
Activity
"Yes, I use two monitors."
  • 12 months ago06/06/19 at 2:31 pm (UTC)
Activity
"I tried the additional steps and they didn't change anything."
  • 12 months ago06/04/19 at 10:55 pm (UTC)
Activity
"Hi Michael, thanks for the reply. Use has IE11 font download set to Enable. I don't know about group policies. Do you see anything in the..."
  • 1 year ago05/30/19 at 4:28 pm (UTC)
Activity
"Hi Leslie -  thanks for the reply.  I sent the article you linked to our client and they say they have the settings correct. I'll ask th..."
  • 1 year ago05/30/19 at 2:32 pm (UTC)
Activity
Steve Jones started a new discussion Letters replaced with symbols in Storyline 360 courses
"Hi - a client is reporting that their users can't read the text on a course as the letters are replaced with symbols (see font screenshot..."
  • 1 year ago05/29/19 at 3:53 pm (UTC)
Activity
Steve Jones replied to the discussion Two clicks to toggle variable?
"Hi Wendy - that's exactly what I'm trying to do.  However in my .story you need to click twice to get the first "switch" to happen. Did ..."
  • over 1 year ago02/06/19 at 1:49 am (UTC)
Activity
Steve Jones replied to the discussion Two clicks to toggle variable?
"I could, but then don't get the behavior I'm looking for. I'm trying to replicate the flip card interaction in Rise. That interaction let..."
  • over 1 year ago02/06/19 at 1:34 am (UTC)
Activity
Steve Jones replied to the discussion Two clicks to toggle variable?
"Yep, it's set like that!"
  • over 1 year ago02/06/19 at 1:31 am (UTC)
Activity
Steve Jones replied to the discussion Two clicks to toggle variable?
"Hi - tried that and it didn't work. Thanks though!"
  • over 1 year ago02/06/19 at 1:31 am (UTC)
Activity
Steve Jones replied to the discussion Two clicks to toggle variable?
"HI - Thanks for the response! Didn't work though.  I can only change the order of the Slide triggers. "
  • over 1 year ago02/06/19 at 12:55 am (UTC)
Activity
Steve Jones started a new discussion Two clicks to toggle variable?
"Hi- I'm trying to create a flip card interaction in Storyline 360 by using a toggle variable to change states on an object. Works pretty ..."
  • over 1 year ago02/06/19 at 12:32 am (UTC)