Steve Jones
Steve Jones
Instructional Technologist at Enerdynamics
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Steve Jones replied to the discussion Problem with audio player on Rise 360
"I had this issue with 2 audio files. They worked fine every where except my LMS. Turns out those files had an ampersand (&) in ..."
  • 10 days ago06/11/21 at 7:01 pm (UTC)
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Steve Jones started a new discussion Unable to publish in Presenter
"Hi - I'm trying to republish several courses that I built in PowerPoint/Articulate Presenter. When I try to publish on my new laptop I ge..."
  • 3 months ago04/05/21 at 4:42 pm (UTC)
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"Hi - having issues with the search function in a course built in Presenter. Sometimes Search finds a searched term, but terms that ..."
  • 8 months ago10/09/20 at 4:48 pm (UTC)
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"Ok, I think I figured out what happened. Malwarebytes blocked and quarantined pptal.exe. I took the file out of quarantine, changed Malwa..."
  • 9 months ago09/17/20 at 7:22 pm (UTC)
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Steve Jones started a new discussion Presenter was unable to open project file error.
"Hi - I'm getting this error on all my Presenter files: Presenter was unable to open this project file. Reboot your computer a..."
  • 9 months ago09/17/20 at 3:08 pm (UTC)
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"Hi Leslie - I tried lowering the resolution to 32 colors but it still didn't animate in Storyline. I went ahead and submitted a cas..."
  • 10 months ago08/24/20 at 7:53 pm (UTC)
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" so what are the correct parameters? I have the same issue with a gif made in photoshop. Thanks, Steve."
  • 10 months ago08/20/20 at 10:16 pm (UTC)
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Steve Jones replied to the discussion No audio on iPhone 6 and 7
"Hi - Yes, this is quite the puzzler They do hear audio when on a desktop/laptop. Just older iPhones have the issue. Not sure what browser..."
  • over 1 year ago01/28/20 at 6:02 pm (UTC)
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Steve Jones started a new discussion No audio on iPhone 6 and 7
"Hi - A client reports that they do not get audio on course files I built in Articulate Presenter on iPhone 6 and 7. I am able to he..."
  • over 1 year ago01/23/20 at 9:20 pm (UTC)
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Steve Jones replied to the discussion Start Quiz link invisible in Rise
"ok, it's getting worse now. When I try to take the quiz using the Share link, nothing happens when I click an answer. here's a Peek video..."
  • over 1 year ago01/14/20 at 7:39 pm (UTC)
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Steve Jones replied to the discussion Start Quiz link invisible in Rise
"I noticed it in Chrome. Not sure what browser my client uses, probably IE. when I use the course Share link, the Start Quiz i..."
  • over 1 year ago01/14/20 at 6:40 pm (UTC)
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Steve Jones started a new discussion Start Quiz link invisible in Rise
"Hi - A client has an issue with a Rise course - they can't start the quiz. Turns out the Start Quiz link is white and can't be seen..."
  • over 1 year ago01/14/20 at 4:35 pm (UTC)
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Steve Jones replied to the discussion Error uploading Rise course to SABA
"Heard back from my client. They found a file that had name starting with a symbol (-). This is a file name assigned by Articu..."
  • over 1 year ago12/23/19 at 3:44 pm (UTC)
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Steve Jones replied to the discussion Error uploading Rise course to SABA
"Hi Crystal - there's one PDF: DR Glossary.pdf. Would the space cause an issue? There's videos and storylines too, but I can't see th..."
  • over 1 year ago12/17/19 at 9:24 pm (UTC)
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Steve Jones started a new discussion Error uploading Rise course to SABA
"Hi - I have a client that uses SABA cloud, and they can't upload one of my courses. They get an error stating "Invalid content. Invalid m..."
  • over 1 year ago12/17/19 at 6:03 pm (UTC)
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Steve Jones started a new discussion Chrome 78 release on 22 October
"We received an email from a client asking about the new Chrome update. Will Articulate products work with this version of Chrome? W..."
  • over 1 year ago10/17/19 at 3:11 pm (UTC)
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Steve Jones replied to the discussion Resume feature frozen
"Thanks for responding! Turns out they were running an old version that was still flash. HTML5 version seems to work fine for them."
  • over 1 year ago10/11/19 at 8:39 pm (UTC)
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Steve Jones replied to the discussion Resume feature frozen
"images didn't attach for some reason"
  • over 1 year ago10/10/19 at 5:57 pm (UTC)
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Steve Jones started a new discussion Resume feature frozen
"Hi - a client reports that when users re-enter a course, it freezes (see screenshot). The player is frozen and they can't continue. They ..."
  • over 1 year ago10/10/19 at 5:53 pm (UTC)
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"Hi Katie - Thanks for opening a case for me. I did hear from support and I tried the troubleshooting steps. Still didn't work thoug..."
  • almost 2 years ago07/31/19 at 3:44 pm (UTC)
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"Updated, but still doesn't work."
  • almost 2 years ago07/29/19 at 4:55 pm (UTC)
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"Yes, I use two monitors."
  • 2 years ago06/06/19 at 2:31 pm (UTC)
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"I tried the additional steps and they didn't change anything."
  • 2 years ago06/04/19 at 10:55 pm (UTC)
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"Hi Michael, thanks for the reply. Use has IE11 font download set to Enable. I don't know about group policies. Do you see anything in the..."
  • 2 years ago05/30/19 at 4:28 pm (UTC)
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"Hi Leslie -  thanks for the reply.  I sent the article you linked to our client and they say they have the settings correct. I'll ask th..."
  • 2 years ago05/30/19 at 2:32 pm (UTC)