Steve Jones
Steve Jones
Instructional Technologist at Enerdynamics
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Steve Jones replied to the discussion Continue block issues
"Hi Karl - its #125287 Thanks, Steve. I should add that this is an older course and has not had this issue before."
  • 3 months ago02/25/22 at 5:34 pm (UTC)
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Steve Jones started a new discussion Continue block issues
"Hi - I'm updating a Rise course and now notice that my continue blocks don't work. Instead of white text on blue, it's white ..."
  • 3 months ago02/25/22 at 5:24 pm (UTC)
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"I tried the update again in order to get a screenshot but didn't get the error. So hopefully it's okay. Thanks for looking into."
  • 5 months ago12/16/21 at 3:40 pm (UTC)
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Steve Jones started a new discussion Storyline 360 update failed due to virus
"Hi - tried to install today's update and my Bitdefender antivirus rejected it and gave this message: The file C:\Windows\Temp..."
  • 5 months ago12/15/21 at 10:10 pm (UTC)
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Steve Jones replied to the discussion Problem with audio player on Rise 360
"I had this issue with 2 audio files. They worked fine every where except my LMS. Turns out those files had an ampersand (&) in ..."
  • 11 months ago06/11/21 at 7:01 pm (UTC)
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Steve Jones started a new discussion Unable to publish in Presenter
"Hi - I'm trying to republish several courses that I built in PowerPoint/Articulate Presenter. When I try to publish on my new laptop I ge..."
  • 1 year ago04/05/21 at 4:42 pm (UTC)
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"Hi - having issues with the search function in a course built in Presenter. Sometimes Search finds a searched term, but terms that ..."
  • over 1 year ago10/09/20 at 4:48 pm (UTC)
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"Ok, I think I figured out what happened. Malwarebytes blocked and quarantined pptal.exe. I took the file out of quarantine, changed Malwa..."
  • over 1 year ago09/17/20 at 7:22 pm (UTC)
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Steve Jones started a new discussion Presenter was unable to open project file error.
"Hi - I'm getting this error on all my Presenter files: Presenter was unable to open this project file. Reboot your computer a..."
  • over 1 year ago09/17/20 at 3:08 pm (UTC)
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"Hi Leslie - I tried lowering the resolution to 32 colors but it still didn't animate in Storyline. I went ahead and submitted a cas..."
  • over 1 year ago08/24/20 at 7:53 pm (UTC)
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" so what are the correct parameters? I have the same issue with a gif made in photoshop. Thanks, Steve."
  • almost 2 years ago08/20/20 at 10:16 pm (UTC)
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Steve Jones replied to the discussion No audio on iPhone 6 and 7
"Hi - Yes, this is quite the puzzler They do hear audio when on a desktop/laptop. Just older iPhones have the issue. Not sure what browser..."
  • over 2 years ago01/28/20 at 6:02 pm (UTC)
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Steve Jones started a new discussion No audio on iPhone 6 and 7
"Hi - A client reports that they do not get audio on course files I built in Articulate Presenter on iPhone 6 and 7. I am able to he..."
  • over 2 years ago01/23/20 at 9:20 pm (UTC)
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Steve Jones replied to the discussion Start Quiz link invisible in Rise
"ok, it's getting worse now. When I try to take the quiz using the Share link, nothing happens when I click an answer. here's a Peek video..."
  • over 2 years ago01/14/20 at 7:39 pm (UTC)
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Steve Jones replied to the discussion Start Quiz link invisible in Rise
"I noticed it in Chrome. Not sure what browser my client uses, probably IE. when I use the course Share link, the Start Quiz i..."
  • over 2 years ago01/14/20 at 6:40 pm (UTC)
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Steve Jones started a new discussion Start Quiz link invisible in Rise
"Hi - A client has an issue with a Rise course - they can't start the quiz. Turns out the Start Quiz link is white and can't be seen..."
  • over 2 years ago01/14/20 at 4:35 pm (UTC)
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Steve Jones replied to the discussion Error uploading Rise course to SABA
"Heard back from my client. They found a file that had name starting with a symbol (-). This is a file name assigned by Articu..."
  • over 2 years ago12/23/19 at 3:44 pm (UTC)
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Steve Jones replied to the discussion Error uploading Rise course to SABA
"Hi Crystal - there's one PDF: DR Glossary.pdf. Would the space cause an issue? There's videos and storylines too, but I can't see th..."
  • over 2 years ago12/17/19 at 9:24 pm (UTC)
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Steve Jones started a new discussion Error uploading Rise course to SABA
"Hi - I have a client that uses SABA cloud, and they can't upload one of my courses. They get an error stating "Invalid content. Invalid m..."
  • over 2 years ago12/17/19 at 6:03 pm (UTC)
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Steve Jones started a new discussion Chrome 78 release on 22 October
"We received an email from a client asking about the new Chrome update. Will Articulate products work with this version of Chrome? W..."
  • over 2 years ago10/17/19 at 3:11 pm (UTC)
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Steve Jones replied to the discussion Resume feature frozen
"Thanks for responding! Turns out they were running an old version that was still flash. HTML5 version seems to work fine for them."
  • over 2 years ago10/11/19 at 8:39 pm (UTC)
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Steve Jones replied to the discussion Resume feature frozen
"images didn't attach for some reason"
  • over 2 years ago10/10/19 at 5:57 pm (UTC)
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Steve Jones started a new discussion Resume feature frozen
"Hi - a client reports that when users re-enter a course, it freezes (see screenshot). The player is frozen and they can't continue. They ..."
  • over 2 years ago10/10/19 at 5:53 pm (UTC)
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"Hi Katie - Thanks for opening a case for me. I did hear from support and I tried the troubleshooting steps. Still didn't work thoug..."
  • almost 3 years ago07/31/19 at 3:44 pm (UTC)
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"Updated, but still doesn't work."
  • almost 3 years ago07/29/19 at 4:55 pm (UTC)