Steve Jones
Steve Jones
Instructional Technologist at Enerdynamics
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Steve Jones started a new discussion Chrome 78 release on 22 October
"We received an email from a client asking about the new Chrome update. Will Articulate products work with this version of Chrome? W..."
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Steve Jones replied to the discussion Resume feature frozen
"Thanks for responding! Turns out they were running an old version that was still flash. HTML5 version seems to work fine for them."
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Steve Jones replied to the discussion Resume feature frozen
"images didn't attach for some reason"
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Steve Jones started a new discussion Resume feature frozen
"Hi - a client reports that when users re-enter a course, it freezes (see screenshot). The player is frozen and they can't continue. They ..."
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"Hi Katie - Thanks for opening a case for me. I did hear from support and I tried the troubleshooting steps. Still didn't work thoug..."
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"Updated, but still doesn't work."
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"Yes, I use two monitors."
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"I tried the additional steps and they didn't change anything."
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"Hi Michael, thanks for the reply. Use has IE11 font download set to Enable. I don't know about group policies. Do you see anything in the..."
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"Hi Leslie -  thanks for the reply.  I sent the article you linked to our client and they say they have the settings correct. I'll ask th..."
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Steve Jones started a new discussion Letters replaced with symbols in Storyline 360 courses
"Hi - a client is reporting that their users can't read the text on a course as the letters are replaced with symbols (see font screenshot..."
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Steve Jones replied to the discussion Two clicks to toggle variable?
"Hi Wendy - that's exactly what I'm trying to do.  However in my .story you need to click twice to get the first "switch" to happen. Did ..."
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Steve Jones replied to the discussion Two clicks to toggle variable?
"I could, but then don't get the behavior I'm looking for. I'm trying to replicate the flip card interaction in Rise. That interaction let..."
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Steve Jones replied to the discussion Two clicks to toggle variable?
"Yep, it's set like that!"
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Steve Jones replied to the discussion Two clicks to toggle variable?
"Hi - tried that and it didn't work. Thanks though!"
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Steve Jones replied to the discussion Two clicks to toggle variable?
"HI - Thanks for the response! Didn't work though.  I can only change the order of the Slide triggers. "
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Steve Jones started a new discussion Two clicks to toggle variable?
"Hi- I'm trying to create a flip card interaction in Storyline 360 by using a toggle variable to change states on an object. Works pretty ..."
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"I did downgrade my Storyline, republished, and then re-sent the file. Never heard back from the client if it worked or not."
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Steve Jones commented on the e‑learning example Rise: Learn All About xAPI
"how did you make the video in lesson 2? Love all the subtle movement."
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"1) not sure if they all use the same browser,  but the majority use IE11.  Do not use mobile app. 2)   Completion requires passing a qui..."
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"Hi - have a client that uses Cornerstone and our courses are not reporting as passed even though learners have a passing score on the qui..."
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Steve Jones replied to the discussion Rise Down??
"Now it tells me my computer seems to be offline. It isn't."
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Steve Jones replied to the discussion Rise Down??
"Yes. I get a 502 Bad Gateway message."
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"I reached out to support and got this response: From the looks of your screenshot, it appears you're experiencing this issue when upload..."
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Steve Jones started a new discussion Error when uploading SL360 content to PeopleSoft
"Hi - have a client who uses PeopleSoft LMS. When they try to upload content created/published in SL360, they get an error: Invalid IMS Ma..."