Bret Jorgensen
Bret Jorgensen Staff
Global Customer Insights Manager at Articulate
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"Hi Wendy, Just today we released a new feature that allows for expanding tracking within your Storyline 360 courses. Branc..."
  • over 3 years ago09/29/20 at 4:20 pm (UTC)
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"Hi Mohan, Text Styles is not currently compatible with Storyline 3. A future update for Storyline 3 will restore compatibility so you can..."
  • over 3 years ago09/29/20 at 2:29 pm (UTC)
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Bret Jorgensen replied to the discussion Closed Captioning YouTube Videos
"Hello Caryn, Displaying closed captioning via cc_load_policy=1 depends on how it was uploaded and the configuration of t..."
  • over 3 years ago08/25/20 at 2:36 pm (UTC)
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"Hi All, I had engineering looking at the error reports and we found that when there are hyperlinks included on a sh..."
  • over 3 years ago08/25/20 at 1:48 pm (UTC)
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"'Course completions and quiz scores weren't recorded in an LMS when the player was set to launch in a new window.' Has this issue been re..."
  • over 3 years ago08/24/20 at 4:16 pm (UTC)
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"David Morus Bret, not that I doubt you, but may I ask what metrics you have to illustrate this low number of users, or how you gather th..."
  • over 3 years ago08/18/20 at 2:52 pm (UTC)
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"Hi Everyone! - As Lead Customer Advocate at Articulate, my goal is to work directly with our product team to voice your needs. I take int..."
  • over 3 years ago08/14/20 at 6:21 pm (UTC)
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Bret Jorgensen replied to the discussion Problem with most recent Storyline 360 Build
"Good Morning! We just released a fix to slide master and content placeholder issues associated to Text Styles. The formatting issues you ..."
  • over 3 years ago08/04/20 at 1:20 pm (UTC)
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"Good Morning, All! We just released a fix for all of the slide master and content placeholder issues reported in this discussion. The for..."
  • over 3 years ago08/04/20 at 1:17 pm (UTC)
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"Good Morning! We just released a fix for all of the slide master and content placeholder issues reported in this discussion. The formatti..."
  • over 3 years ago08/04/20 at 1:16 pm (UTC)
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"Hi Shawna, There are a couple of open issues that we're working on related to the recently released Text Style feature that could be the ..."
  • over 3 years ago07/29/20 at 8:19 pm (UTC)
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Bret Jorgensen replied to the discussion Problem with most recent Storyline 360 Build
"Hello Robert, Please see my reply here for a bit more detail into the current status of the Text Style issues."
  • almost 4 years ago07/29/20 at 11:14 am (UTC)
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"We'll get this look into right away, Yoann. "
  • almost 4 years ago07/29/20 at 11:04 am (UTC)
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"I understand, John. We're evaluating our processes around discovery and customer messaging for high-impact issues&nbs..."
  • almost 4 years ago07/29/20 at 10:23 am (UTC)
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"Hello Everyone, We know update 42 was a rough one for everyone here. It was for our team as well. We've refined our process based o..."
  • almost 4 years ago07/28/20 at 9:38 pm (UTC)
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"Hello Geordie, An update to Storyline 360 was released earlier today containing a fix for a Course Completion Trigger issue. Seeing ..."
  • almost 4 years ago07/24/20 at 3:23 pm (UTC)
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"Hello Tom, An update to Storyline 360 was released earlier today containing a fix for the Course Completion Trigger issue. You can s..."
  • almost 4 years ago07/24/20 at 3:13 pm (UTC)
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Bret Jorgensen replied to the discussion Course complete trigger not working
"Hello Everyone, An update to Storyline 360 was released earlier today containing a fix for the Course Completion Trigger issue.&nb..."
  • almost 4 years ago07/24/20 at 2:47 pm (UTC)
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"Hello Everyone, An update to Storyline 360 was released earlier today containing a fix for the Course Completion Trigger issue. ..."
  • almost 4 years ago07/24/20 at 2:46 pm (UTC)
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Bret Jorgensen replied to the discussion Course complete trigger not working
"Robert Webbe Bret Jorgensen Hi Melanie, We're testing a fix for the Course Completion Trigger issue now. Timing on the ..."
  • almost 4 years ago07/24/20 at 1:05 pm (UTC)
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Bret Jorgensen replied to the discussion Course complete trigger not working
"Robert Webbe Bret Jorgensen Hi Melanie, We're testing a fix for the Course Completion Trigger issue now. Timing on the ..."
  • almost 4 years ago07/24/20 at 1:05 pm (UTC)
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"Quick Update: We're scheduled to release a fix for the Course Completion Trigger issue first thing tomorrow morning. "
  • almost 4 years ago07/23/20 at 8:49 pm (UTC)
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Bret Jorgensen replied to the discussion Course complete trigger not working
"Hi Everyone, We're scheduled to release a fix for the Course Completion Trigger issue first thing tomorrow morning."
  • almost 4 years ago07/23/20 at 8:47 pm (UTC)
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Bret Jorgensen replied to the discussion Course complete trigger not working
"Hi Melanie, We're testing a fix for the Course Completion Trigger issue now. Timing on the release remains 'ASAP'. "
  • almost 4 years ago07/23/20 at 7:13 pm (UTC)
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"Hello Ted, The temporary fix for your issue is to Reset the Text Style. From the screen recording you provided, it ..."
  • almost 4 years ago07/23/20 at 6:13 pm (UTC)