Bret Jorgensen
Bret Jorgensen Staff
Global Customer Insights Manager at Articulate
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"Hello Again, An update to Storyline 360 was released this morning that corrects the Text Styles issue introduced in Update 42. I..."
  • almost 4 years ago07/23/20 at 1:53 pm (UTC)
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"Hi Everyone, Both of the items Mike mentioned above are on our radar and reside at the very top of our priority lis..."
  • almost 4 years ago07/23/20 at 11:13 am (UTC)
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"Hello All! Expanding upon what I mentioned earlier today, the text sizing issue only presents itself on some custom slide sizes. T..."
  • almost 4 years ago07/22/20 at 9:12 pm (UTC)
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Bret Jorgensen replied to the discussion New in Storyline 360: Accessible Text Styles
"Hi All! I can officially confirm what Mike Bowie mentioned earlier. We are testing a fix for this issue and will be releasing a ho..."
  • almost 4 years ago07/22/20 at 3:16 pm (UTC)
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"Hello Vinnie. The "window.print();" issue discussed in this thread has been resolved in the latest release of Storyline 3 and Story..."
  • almost 4 years ago06/22/20 at 4:45 pm (UTC)
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Bret Jorgensen replied to the discussion Free: SL360 Self-Talk Template
"Happy Monday, Sarah! Thanks for sharing!"
  • over 4 years ago02/03/20 at 2:23 pm (UTC)
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"Hi Katie, We've had difficulty replicating the slow preview in the latest build -- we're now on Storyline 360 July 23, 2019 (Build 3.30.1..."
  • almost 5 years ago08/06/19 at 2:12 pm (UTC)
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Bret Jorgensen replied to the discussion Glitchy animation with the new update?
"Hi Jim, We've had difficulty replicating the slow preview in update 27 and beyond -- we're now on Storyline 360 July 23, 2019 (Build 3.30..."
  • almost 5 years ago08/06/19 at 2:03 pm (UTC)
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"Thanks, Ted! That helps.  It would be best if you could submit a case here so we can diagnosis this better for you.  All the best."
  • over 5 years ago12/04/18 at 9:59 pm (UTC)
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"Hello Ed,  Could I ask you to share the project you are using when presented with this error? If possible, please share your file here ..."
  • over 5 years ago12/04/18 at 3:48 pm (UTC)
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"Hi Ted and Kennethg,  To help investigate the high resource usage issue you've mentioned here, could you first let me know if you're ref..."
  • over 5 years ago12/03/18 at 10:20 pm (UTC)
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Bret Jorgensen replied to the discussion Publishing problems
"Hello Nick and Todd,  Would either of you be able to share a copy of the project you were working on when you encountered this error? I..."
  • over 5 years ago11/28/18 at 5:25 pm (UTC)
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Bret Jorgensen replied to the discussion File > Print - Goes to Publish?
"Hello Information Centre,  This is the expected behavior. Publish to Word is Storylines path for printing your Storyline course.  Pleas..."
  • over 5 years ago09/20/18 at 4:03 pm (UTC)
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Bret Jorgensen replied to the discussion Unable to Preview/projects keep crashing
"Hey Brent,  Are you seeing a blank slide or does the slide preview remain in a loading state?"
  • almost 6 years ago06/20/18 at 5:41 pm (UTC)
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Bret Jorgensen replied to the discussion Older Version of Storyline
"Hi Stephen,  Please submit a case and someone from our support team will get you the files you need.  In your case submission, please i..."
  • almost 6 years ago06/20/18 at 11:29 am (UTC)
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Bret Jorgensen replied to the discussion Ownership of Rise Courses
"Hi Ian,  You are not alone in your frustration. We are listening and have put a feature on our roadmap that will address this need. We d..."
  • almost 6 years ago06/14/18 at 7:31 pm (UTC)
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"That's great, Joachim! Thanks for the update."
  • 6 years ago04/19/18 at 5:40 pm (UTC)
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"Hello Joachim,  I can't speak to the issue in Opera as it's not one of the support authoring browsers for Rise. However, a modification..."
  • 6 years ago04/19/18 at 4:35 pm (UTC)
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"Hello Joachim,  We've seen this issue when users are accessing Rise from an incognito window (Chrome) or a private window (Firefox). I..."
  • 6 years ago04/19/18 at 4:21 pm (UTC)
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Bret Jorgensen replied to the discussion Chrome 66 AutoPlay Policy Changes
"Hi Matt,  Yes, this change does affect the auto-playing of audio in our HTML5 content. We are working on it and will provide an update h..."
  • 6 years ago04/18/18 at 5:57 pm (UTC)
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Bret Jorgensen replied to the discussion Problem with latest update
"Hi Russell,  Would you mind sharing your file with us to verify it is related to the other issues? If you're okay with that, please repl..."
  • over 6 years ago02/01/18 at 7:27 pm (UTC)
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Bret Jorgensen replied to the discussion Animation gif sizes
"Hello Chris, I'll reply directly via your case on the status of this."
  • almost 7 years ago08/03/17 at 7:18 pm (UTC)
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Bret Jorgensen replied to the discussion New Rise Feature: Tin Can API (xAPI)
"Hi Saranaya, Unfortunately, there currently is not a way to make asynchronous calls with Rise. I see that you've already submitted a fe..."
  • almost 7 years ago07/21/17 at 1:35 pm (UTC)
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"Hello, Making every day the best it can be! Some of the answers to your questions depend upon how you plan on pushing your course. If yo..."
  • almost 7 years ago06/09/17 at 2:27 pm (UTC)
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Bret Jorgensen replied to the discussion Peek Issues
"Hey Lawrence - I've also emailed you via your previously reported case regarding this issue. "
  • 7 years ago05/01/17 at 4:02 pm (UTC)