Bret Jorgensen
Bret Jorgensen Staff
Global Customer Insights Manager at Articulate
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Bret Jorgensen replied to the discussion Space invaders Game
"Well played, Peter! "
  • over 2 years ago06/25/21 at 1:53 pm (UTC)
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"Hi Julia and Trace! Could you let me know the Story Size of the projects you're experiencing this issue in?"
  • over 2 years ago06/17/21 at 7:31 pm (UTC)
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"Hello Annette - The issue reported here was fixed in July of 2020 with the release of a Hotfix to Update 42. Please submit a support..."
  • almost 3 years ago05/20/21 at 1:39 pm (UTC)
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Bret Jorgensen replied to the discussion Multiple Font Bugs
"Hi All - Thanks for bringing this to our attention. We're on it!"
  • almost 3 years ago05/03/21 at 1:05 pm (UTC)
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"Hi Everyone, Here’s a bit of insight into why we did this. While developing this feature, we chose to break up the strings in response to..."
  • almost 3 years ago04/02/21 at 1:00 pm (UTC)
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"Hi David - We have identified this as a bug and are working on a resolution. Thanks for letting us know. We'll update you here when ..."
  • almost 3 years ago03/30/21 at 3:35 pm (UTC)
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Bret Jorgensen replied to the discussion Turn off email alerts?
"I will."
  • 3 years ago03/01/21 at 4:13 pm (UTC)
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Bret Jorgensen replied to the discussion Turn off email alerts?
"Hi All - The picture you've presented here is not what we want for our product or an experience that our users should encounter.&nbs..."
  • 3 years ago03/01/21 at 3:49 pm (UTC)
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"HI Brenda, Thanks for letting us know about this. I'm going to create a support case for you and have someone from our Support Tea..."
  • 3 years ago01/22/21 at 6:03 pm (UTC)
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"Thank you for letting us know about this, Vijay. Our engineering team is aware and working towards a resolution. "
  • 3 years ago01/20/21 at 5:27 pm (UTC)
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Bret Jorgensen replied to the discussion Studio 360 - resolving various issues
"Thank you for being a long-time Articulate customer and an early-adopter of Studio. I recognize that you've put in a lot of time and ef..."
  • 3 years ago12/18/20 at 5:29 pm (UTC)
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Bret Jorgensen replied to the discussion Latest update - issues/queries
"Hi Nicki - Our accessibility team is watching this thread and the other post that Agnieszka reference earlier. I want to put you i..."
  • 3 years ago12/17/20 at 4:02 pm (UTC)
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"Hello DKPR, I've created a support case for you. A member of our support team will be reaching out to you shortly. "
  • 3 years ago12/16/20 at 2:38 pm (UTC)
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Bret Jorgensen replied to the discussion Studio 360 - resolving various issues
"Hi Dave, That's a great question. To add clarity, we don't have plans to fix previously submitted Studio 360 bugs unless they stem from..."
  • 3 years ago12/11/20 at 4:20 pm (UTC)
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Bret Jorgensen replied to the discussion Team capabilities in Articulate Review?
" Hi All. Thanks for sharing! I agree, as well. These would all be valuable additions to Review, and each one has a place on the..."
  • 3 years ago12/09/20 at 2:59 pm (UTC)
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Bret Jorgensen replied to the discussion Team capabilities in Articulate Review?
"Hi Everyone - Here's a sneak peek into the vision we have for how Review 360 will evolve in 2021 based on community feedback. This is an ..."
  • 3 years ago12/07/20 at 5:12 pm (UTC)
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"Great news! We just released an update for Studio 360 that corrects the PowerPoint zoom features issue you've reported he..."
  • 3 years ago12/02/20 at 1:32 pm (UTC)
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"Hi Peter, I'm sorry for the delay, and I understand your frustrations. It feels like a simple fix, but the changes required were n..."
  • over 3 years ago11/23/20 at 8:05 pm (UTC)
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Bret Jorgensen replied to the discussion Team capabilities in Articulate Review?
"Hi All, As referenced last week, I met with members of our product team to share the challenges you're facing with managing team content,..."
  • over 3 years ago11/13/20 at 6:24 pm (UTC)
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Bret Jorgensen replied to the discussion Team capabilities in Articulate Review?
"Hi All, Thanks for sharing your experiences. As Lead Customer Advocate, I hear you and understand your frustration. I'm going to spend ..."
  • over 3 years ago11/04/20 at 8:51 pm (UTC)
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Bret Jorgensen replied to the discussion Can't Sign In - Session Expired
"Hi Tony, That's not good. Something must be getting in the way of 360 reaching back to us to verify your account. I opened up..."
  • over 3 years ago11/03/20 at 12:33 am (UTC)
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"Hi Susan - I'll reply to you via the case you submitted with some ideas."
  • over 3 years ago10/28/20 at 8:07 pm (UTC)
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"Hi Simon, Everyone here wishes we could tell you that a 360 Team Collaboration/Shared Folder feature was already in development, but it's..."
  • over 3 years ago10/15/20 at 4:26 pm (UTC)
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Bret Jorgensen replied to the discussion Chrome Update and Storyline 360 Issues
"Hello C.! I've created a support case for you so that we can dig in a little deeper into this. Please reply here if you did no..."
  • over 3 years ago10/07/20 at 4:12 pm (UTC)
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Bret Jorgensen replied to the discussion Transparent Background Video Support?!
"Hi W Gill, Thank you for sharing your research and the feature request you submitted. When using an FLV was proposed as ..."
  • over 3 years ago10/01/20 at 9:35 pm (UTC)