Preview not working in Storyline 2

Hi,

The preview functionality suddenly stopped working. It was working in the morning but suddenly the preview of all existing/new storyline projects show show a blank slide, irrespective of whether I preview a slide, scene, or project. Also the audio play function/preview is not working. Attached is a screenshot of what happens when I preview a slide. Also I have reinstalled Storyline 2 as well as flash player. Would be great if you could help.

 

 

 

306 Replies
Justin Grenier

Thanks for the feedback, all.  We understand the impact this has had on all of you, and we feel your pain.

We also wanted to share that Adobe has accepted responsibility for the bug and has released a test build of Flash Player that, in limited testing on our end, seems to resolve the problems that Flash Player 20.0.0.267 introduced.  We'll keep this (and all other) Forum Threads updated as we hear of more progress.

As for the suggestion to eliminate our dependency on Flash altogether, this is certainly on our product roadmap.  It's not a trivial undertaking, but you should expect to see us moving in that direction in the future.

We wish a very Happy New Year to you and yours!

Justin Wilcox

Hi Joseph. 

I know I responded to your case earlier but I just wanted to clarify some things regarding this issue. The issue is related to the latest update for Flash Player for Internet Explorer specifically. The bug Adobe introduced is not impacted by the version of Flash Player used in other browsers. The solution that we outline here is very specific about the steps that you need to take to resolve the issue. Google Chrome builds Flash Player into their web browser. You can install the latest version of Google Chrome and use the Preview function. The instructions that are outlined in the knowledge bases article are simply to rollback the version of Flash Player for Internet Explorer. That is the version we use to preview content in all of our software. We do know that Adobe is well aware of this issue and are working to address it. Unfortunately we are not in a position to simply not use Flash Player at this time. We hope that Adobe addresses this issue in a timely manner. In the meantime, the article we have outlined will allow you to continue to work with Articulate software. If you find that this is not the case, I am more than happy to reach out to you, or anyone else encountering this issue, and see what I can do to make sure you are up and running as quickly as possible.

Joseph Conrad

Justin Grenier: Is their anyway to change the elimination of dependency on Flash from "on our product roadmap" to "imminent bug fix"? Sadly, "on our product roadmap" sounds like "some time in the distant future" rather than something that is immediate and urgently needed. If you feel our pain then how can you not patch this vulnerability as a top priority?

Joseph Conrad

Justin Wilcox: I was using the latest version of Chrome and I'm on Windows 10, so unless
you can verify on your end that Windows 10 is not affected, then I'm sure
you will see what I am saying.

If you can verify Windows 10 is not affected then I will be happy to see
this the way you do and try and figure out why this has affected me with
the latest build of Chrome on Windows 10.

Lalit Shakyaver

Hi Justin,

My flash update unfortunately didn't come via the KB3132372 windows update, but rather from an update to flash itself.  I tried uninstalling flash and installing the previous version, but that got things even messier and I had to complete a system restore.  

In any case, how can use preview with chrome as you mention?  I have the latest versions of edge, chrome and firefox but the preview doesn't work.

Joseph Conrad

For clarity, I did follow your workaround and it did not work. I had to uninstall Chrome and install an older version and for safety I disabled Flash in Chrome. I am unable to rid myself of Flash in Microsoft Edge and I do not have IE installed.

Either way, this is really not OK to have to go to these measures to use your software. Yes, I get that it's Adobe's fault, but that's like saying that you couldn't get to work because you decided to ride a unicycle--you need a better vehicle to get to work than a unicycle because the unicycle is not the right tool for the job. Flash is not the right tool for the job plain and simple; it should be avoided at all costs and this is as much proof as anyone needs to see that. I warned previously about relying on Flash when Flash was being kicked to the curb and it was "on the product roadmap" back then to avoid it and that wasn't good enough as you can see.

Will Findlay

Any product that creates content for the web is going to have to rely on another technology. If it isn't Flash, it is going to be Chrome, Internet Explorer, and Firefox and how they implement (or don't implement) HTML5. To date, Flash is still better at a lot of things than the way browsers implement HTML5.

Tim Danes

As Leslie has pointed out on a number of threads, Articulate has provided a work-around (temporary I hope), but the documentation may need to be corrected (see below).

For me, the following has worked on my multiple devices/installs:

Win 7 (Enterprise)

  • Use the Articulate Support work-around (click here)

Win 10 (32-Bit)

- Tried following the Articulate Support work-around by searching for the Windows update and uninstalling - FAIL (it's not listed in the Programs)

- Tried the Win 7 solution (uninstall/reinstall - multiple versions/attempts) - FAIL

My Solution:

  1. Typed "Windows Update" into my search bar, and went to "Windows Update - Advanced Options"
  2. Selected 'View your update history'
  3. Selected 'Uninstall updates'
  4. Found the Windows security update mentioned by Articulate Support (KB3132372) and uninstalled it
  5. Restarted my computer

Ta da! :-)  Hope that helps some of your frustration .. and may I say, while this is a potential show-stopper for Articulate, hopefully it will accelerate the need to become less dependent on Flash and shift towards HTML5 in full.

And, thanks to Articulate staff for being so present on these forums, it certainly makes it easy to recommend your product to others!

Edward Eckenstein

Adobe has fixed this problem at least for Internet Explorer. Version 20.0.0.270 is available for download. I installed it and my preview is working again.  Yeah! You can check your Flash player version. here https://helpx.adobe.com/flash-player.html and there's a link to download the latest player if it hasn't updated yet.

Be sure to RE-ENABLE Adobe Automatic updates. Adobe Flash vulnerabilities are how hackers infect computers with NASTY MALWARE.

See this for more information: 
8 of top 10 vulnerabilities used by exploit kits target Adobe Flash Player
http://www.networkworld.com/article/3003176/security/8-of-top-10-vulnerabilities-used-by-exploit-kits-target-adobe-flash-player.html

Josephine Ferguson

I'm using Windows 10; when I try to 'hide updates' to prevent the latest Flash version from being reinstalled, I cannot find KB3132372, instead I can see KB3119142.

(This after uninstalling KB3132372, and trying to work out how to install the previous version.

Not sure what to do but am pretty frustrated!  Any ideas / help would be appreciated.

Thanks 

Shraddha Nanavaty

I have Windows 7 (attached is the flash version). I followed instructions on this link https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed?_ga=1.203464153.89906828.1448364279 which says the problem has been solved for Win 7 users. However I am still unable to preview. I have a deadline around the corner. Can someone please help? thanks in advance!

Shraddha Nanavaty

Hey Tim,

Thanks for the link. I did follow the instructions on it. I have WIN 7 with the updated flash version (attached for your ref). The link says the problem has been solved for WIN 7 users however it still persists for me. The preview is still not working... is there a workaround as i have a deadline round the corner.

Thanks!