Ali Goulet
Ali Goulet Staff
Customer Care Advocate at Articulate
Activity
"Hi Maree, Sorry you're having this issue! Is this occurring for you while working on a specific course or is it happening across the boa..."
  • 8 years ago03/31/16 at 6:01 pm (UTC)
Activity
"Hi Cynthia, Thanks for reaching out to us, you can download Storyline 1 here. :) "
  • 8 years ago03/31/16 at 5:52 pm (UTC)
Activity
Ali Goulet replied to the discussion Language setting
"Hi Craig, To change your language from Chinese to English you can follow these steps: 1. Select New Project  2. Select File 3.Selec..."
  • 8 years ago03/31/16 at 5:22 pm (UTC)
Activity
Ali Goulet replied to the discussion Batch publishing of storyline files
"Hi Patrick! Thanks so much for your input, that sounds like a really awesome idea! You're right, there isn't currently a way to publish ..."
  • 8 years ago03/31/16 at 2:31 pm (UTC)
Activity
Ali Goulet replied to the discussion Compatibility iOS 9.2.1
"Hi Laurence, Thanks for reaching out to us, I'm sorry you're having this issue! Are you trying to view your courses in the Articulate Mo..."
  • 8 years ago03/29/16 at 7:00 pm (UTC)
Activity
"Hi Gina, Thanks for reaching out to us! You may find this tutorial on Importing Questions helpful, specifically the Importing Questions ..."
  • 8 years ago03/29/16 at 6:57 pm (UTC)
Activity
"Hi Coralie! You're going to want to make sure that you are testing your published file in it's intended environment. Since you've publis..."
  • 8 years ago03/29/16 at 6:43 pm (UTC)
Activity
Ali Goulet replied to the discussion state issue.
"Hi M! I took a look at your .story and was able to determine that the cause of the state issue you're seeing has to do with the the Text..."
  • 8 years ago03/29/16 at 3:37 pm (UTC)
Activity
"Hi Dana, Thanks for reaching out to us here and I'm sorry you're having this issue. Articulate Storyline 1 isn't officially supported wi..."
  • 8 years ago03/28/16 at 2:14 pm (UTC)
Activity
"Hi Tim, Thanks for reaching out to us, I'm sorry you're having this issue! Apple made some changes to the way apps launch in iOS 9, so y..."
  • 8 years ago03/17/16 at 5:59 pm (UTC)
Activity
Ali Goulet replied to the discussion to import Presenter09 in storyline
"Hi Pina, Welcome to Heroes and great question! This tutorial on Importing Slides from Microsoft PowerPoint will be helpful for that. Kee..."
  • 8 years ago03/17/16 at 4:03 pm (UTC)
Activity
"Hi Sharon, Thanks for reaching out to us and I'm sorry you're having this issue! After installing a significant update for Windows 10, y..."
  • 8 years ago03/17/16 at 3:21 pm (UTC)
Activity
"Hi Claire! You're right, .quiz files would be from Quizmaker and you won't be able to open them right up in Storyline 2. You can, howeve..."
  • 8 years ago03/17/16 at 2:44 pm (UTC)
Activity
Ali Goulet replied to the discussion Sudden error in storyline2
"Hi Yasmin, Thanks for reaching out to us and I'm so sorry your having this issue! To fix this erratic behavior in Storyline 2, I would g..."
  • 8 years ago03/15/16 at 4:41 pm (UTC)
Activity
Ali Goulet replied to the discussion Activationkey stuck in old OS version
"Bjørnar- Thanks for the update! So glad to hear it worked for you :)"
  • 8 years ago03/15/16 at 2:24 pm (UTC)
Activity
"Hi Connie, Welcome to Heroes and great question! Articulate Quizmaker is primarily an e-learning development tool to be used with a lear..."
  • 8 years ago03/14/16 at 8:08 pm (UTC)
Activity
Ali Goulet replied to the discussion Activationkey stuck in old OS version
"Hi Bjørnar, I located your Support Case (#00752776) and I see our Engineers sent an email with a solution that should resolve the partic..."
  • 8 years ago03/14/16 at 6:14 pm (UTC)
Activity
Ali Goulet replied to the discussion where to host courses for free
"Hi Ari! I think you may find this article helpful for that. It details a few other ways of sharing your courses including Dropbox, Amazo..."
  • 8 years ago03/11/16 at 8:56 pm (UTC)
Activity
Ali Goulet replied to the discussion "Prompt to Resume" Presenter13
"Hi Dorina, Do you know if your LMS supports bookmarking? If it does, you'll want to make sure that the box that reads When Running in LM..."
  • 8 years ago03/11/16 at 6:32 pm (UTC)
Activity
Ali Goulet replied to the discussion Form Filling Tutorial
"Hi Vaibhav, Welcome to heroes, glad to have you here! You may find this tutorial on Recording Screencasts helpful for the tutorial clip,..."
  • 8 years ago03/11/16 at 5:52 pm (UTC)
Activity
Ali Goulet replied to the discussion No sound on screen
"Hi Claudine, I am also able to hear the audio in the .story file you provided. If it's only Storyline 2 that you're not hearing audio th..."
  • 8 years ago03/11/16 at 5:22 pm (UTC)
Activity
"Hi Paul, Sorry this is happening! To clear this up, you'll need to launch Replay one time with administrative privileges. Let me know ho..."
  • 8 years ago03/11/16 at 4:58 pm (UTC)
Activity
Ali Goulet replied to the discussion HTML5 Publishing Issues
"Hi Lisa, Thank you for providing your published output and your Google Drive link. I tested on my end in SCORM cloud and am seeing the s..."
  • 8 years ago03/11/16 at 4:37 pm (UTC)
Activity
Ali Goulet replied to the discussion Project is Invalid or Corrupt
"Hi Bob, I'm so sorry your team member is having this issue with their Storyline file! There's a chance it could be corrupt beyond recove..."
  • 8 years ago03/11/16 at 2:57 pm (UTC)
Activity
Ali Goulet replied to the discussion Previous and Next buttons in SL Player
"Jen- So glad to hear that worked for you. Happy I could help! :)"
  • 8 years ago03/09/16 at 7:50 pm (UTC)