Ali Goulet
Ali Goulet Staff
Customer Care Advocate at Articulate
Activity
"Hey Paul, That does sound odd, let's get to the bottom of it! I have a few questions to start: Are you on the latest version of Story..."
Activity
"Hey Ahesan! That's certainly not what I'd expect to happen- happy to dig in with you here. I have a couple questions to start with: W..."
Activity
"Hey Eujene! I'm not positive if Tykinna found a solution, but since this thread is a bit older- let's start from scratch with what you'r..."
Activity
"Hey Pamela, Sorry you're running into that! Check out this article for a few reasons why you could be seeing this with your embed code. ..."
Activity
"Hey Brittany! Sorry you're hitting that roadblock- let's get to the bottom of it.  Just to verify- are you seeing that error after uplo..."
Activity
"Hey Mahan! Sorry that's happening- I'm happy to help. I have a couple questions to start: What publishing settings are you using? You..."
Activity
"Hey Nige! Thanks so much for sharing your file and allowing me to take a look. It looks like you were also working with my colleague Rya..."
Activity
"Hey Anthony, So glad you were about to find the solution! Thanks for popping in with that update. And welcome to E-Learning Heroes! Hap..."
Activity
"Hey Naseem!  Sorry this has been slowing down your workflow. I can help! Can you share the Storyline 1 version of the file here so I can..."
Activity
"Hey Mona! Loading time can definitely be influenced by processor speed, however the fact that Storyline is crashing when you're editing ..."
Activity
"Hey George!  I'm glad your IT was able to track down the cause here with you. Storyline does save temp files so you can recover a projec..."
Activity
Ali Goulet replied to the discussion Reporting short answers to LMS
"Hey Marie, That sounds like an interesting setup! Would you mind sharing your .story file here so I can take a look at it? I may be able..."
Activity
Ali Goulet replied to the discussion Storyline 2 corrupted files
"So glad that re-installing solved this for you, Vikas! Thanks so much for popping in here to share that. I also wanted to point you towa..."
Activity
Ali Goulet replied to the discussion Articulate Storyline Resilience
"Hey Tyler! I'm so glad to hear that updating and republishing fixes the issues you ran into with older courses. I know it's time consumi..."
Activity
Ali Goulet replied to the discussion 1 Second Layer Delay
"Hey Carol!  Welcome to E-Learning Heroes- so happy you're here 😄 Since this is an older discussion, lets start fresh. Would you mind sh..."
Activity
"Great, Lloyd! Thanks for letting me know.  I see you're working with my colleague Victor, and I'll be keeping an eye on your case too. 🙂"
Activity
Ali Goulet replied to the discussion SCORM/Tin Can/iPad/Tablet/Moodle LMS
"Hmmm, that doesn't sound like expected behavior- thanks for letting us know, Sandy. I'd love to dig in a little deeper here. Have you tr..."
Activity
"Hey Robert, I'll be honest, that's a new one for me! I haven't seen that error before when hitting the fullscreen button for a video-- r..."
Activity
"Hey Sam! If you haven't already, check out this article for information that the LMS uses when launching public content.  When you uplo..."
Activity
"Hey Ka, In order to use a custom font while authoring in Storyline, you'll need to download and install the font to the computer itself...."
Activity
"Hey Erik! I'm happy to help-- thanks so much for reaching out here! So glad you're giving Storyline a whirl 😄 If your course is set to ..."
Activity
"Hey Nige! I'm sorry your learners are running into that issue. I know it must be frustrating, especially with it being so inconsistent. ..."
Activity
"Hey Lloyd! If you need to share your file privately, that's a perfect idea. You can submit it directly to our Support Engineers right ove..."
Activity
"Hey Lloyd!  So sorry that's happening. Would you mind sharing your Storyline 360 .story file here so we can help with testing? You can ..."
Activity
"Hey Saied! Thanks for letting us know. Just to verify- are you publishing for CD? If so, Storyline 3 and 360 Published for CD content is..."