Ali Goulet
Staff
Customer Care Advocate
at
Articulate
Activity
Ali Goulet replied to the discussion Grey bars on player in preview scene and published output
"Hey Paul,
That does sound odd, let's get to the bottom of it! I have a few questions to start:
Are you on the latest version of Story..."
- over 6 years ago11/30/17 at 10:31 pm (UTC)
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Ali Goulet replied to the discussion Slide Navigation issue in mobile devices
"Hey Ahesan!
That's certainly not what I'd expect to happen- happy to dig in with you here. I have a couple questions to start with:
W..."
- over 6 years ago11/30/17 at 6:11 pm (UTC)
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Ali Goulet replied to the discussion Slashes are removed from a link to file on company server
"Hey Eujene!
I'm not positive if Tykinna found a solution, but since this thread is a bit older- let's start from scratch with what you'r..."
- over 6 years ago11/30/17 at 5:45 pm (UTC)
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Ali Goulet replied to the discussion Video embed code from Brightcove doesn't work
"Hey Pamela,
Sorry you're running into that! Check out this article for a few reasons why you could be seeing this with your embed code. ..."
- over 6 years ago11/29/17 at 8:35 pm (UTC)
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"Hey Brittany!
Sorry you're hitting that roadblock- let's get to the bottom of it.
Just to verify- are you seeing that error after uplo..."
- over 6 years ago11/29/17 at 8:31 pm (UTC)
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Ali Goulet replied to the discussion html 5 error in lunch story (storyline 3)
"Hey Mahan!
Sorry that's happening- I'm happy to help. I have a couple questions to start:
What publishing settings are you using? You..."
- over 6 years ago11/29/17 at 8:24 pm (UTC)
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Ali Goulet replied to the discussion Storyline 2 - Pause and Resume = Audio and Video out of sync
"Hey Nige!
Thanks so much for sharing your file and allowing me to take a look. It looks like you were also working with my colleague Rya..."
- over 6 years ago11/28/17 at 6:25 pm (UTC)
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Ali Goulet replied to the discussion Storyline 3 - Changing data captured in screen recording
"Hey Anthony,
So glad you were about to find the solution! Thanks for popping in with that update.
And welcome to E-Learning Heroes! Hap..."
- over 6 years ago11/28/17 at 5:47 pm (UTC)
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Ali Goulet replied to the discussion SL1 file into 360 - Story view, but no content on actual slides
"Hey Naseem!
Sorry this has been slowing down your workflow. I can help! Can you share the Storyline 1 version of the file here so I can..."
- over 6 years ago11/28/17 at 5:34 pm (UTC)
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Ali Goulet replied to the discussion Avoid long loading and saving times with included audio and video files
"Hey Mona!
Loading time can definitely be influenced by processor speed, however the fact that Storyline is crashing when you're editing ..."
- over 6 years ago11/28/17 at 4:27 pm (UTC)
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Ali Goulet replied to the discussion Storyline 360 "There is not enough space on the disk."
"Hey George!
I'm glad your IT was able to track down the cause here with you. Storyline does save temp files so you can recover a projec..."
- over 6 years ago11/28/17 at 4:19 pm (UTC)
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Ali Goulet replied to the discussion Reporting short answers to LMS
"Hey Marie,
That sounds like an interesting setup! Would you mind sharing your .story file here so I can take a look at it? I may be able..."
- over 6 years ago11/28/17 at 3:55 pm (UTC)
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Ali Goulet replied to the discussion Storyline 2 corrupted files
"So glad that re-installing solved this for you, Vikas! Thanks so much for popping in here to share that.
I also wanted to point you towa..."
- over 6 years ago11/28/17 at 3:37 pm (UTC)
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Ali Goulet replied to the discussion Articulate Storyline Resilience
"Hey Tyler!
I'm so glad to hear that updating and republishing fixes the issues you ran into with older courses. I know it's time consumi..."
- over 6 years ago11/27/17 at 10:06 pm (UTC)
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Ali Goulet replied to the discussion 1 Second Layer Delay
"Hey Carol!
Welcome to E-Learning Heroes- so happy you're here 😄
Since this is an older discussion, lets start fresh. Would you mind sh..."
- over 6 years ago11/27/17 at 9:41 pm (UTC)
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Ali Goulet replied to the discussion Audio not working for HTML5 output in Chrome using Storyline 360
"Great, Lloyd! Thanks for letting me know.
I see you're working with my colleague Victor, and I'll be keeping an eye on your case too. 🙂"
- over 6 years ago11/27/17 at 9:28 pm (UTC)
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Ali Goulet replied to the discussion SCORM/Tin Can/iPad/Tablet/Moodle LMS
"Hmmm, that doesn't sound like expected behavior- thanks for letting us know, Sandy. I'd love to dig in a little deeper here.
Have you tr..."
- over 6 years ago11/27/17 at 9:22 pm (UTC)
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Ali Goulet replied to the discussion Struggling with full screen mode on an embedded video
"Hey Robert,
I'll be honest, that's a new one for me! I haven't seen that error before when hitting the fullscreen button for a video-- r..."
- over 6 years ago11/27/17 at 9:00 pm (UTC)
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Ali Goulet replied to the discussion Where can i find authorization token (auth) and activity ID for Tincan
"Hey Sam!
If you haven't already, check out this article for information that the LMS uses when launching public content.
When you uplo..."
- over 6 years ago11/27/17 at 7:32 pm (UTC)
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Ali Goulet replied to the discussion Is it possible to retrieve the fonts used in Storyline 2 from .story and published .zip files?
"Hey Ka,
In order to use a custom font while authoring in Storyline, you'll need to download and install the font to the computer itself...."
- over 6 years ago11/27/17 at 6:59 pm (UTC)
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Ali Goulet replied to the discussion Storyline Player Navigation - Looking for similar feature that Presenter provides
"Hey Erik!
I'm happy to help-- thanks so much for reaching out here! So glad you're giving Storyline a whirl 😄
If your course is set to ..."
- over 6 years ago11/27/17 at 5:59 pm (UTC)
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Ali Goulet replied to the discussion Storyline 2 - Pause and Resume = Audio and Video out of sync
"Hey Nige!
I'm sorry your learners are running into that issue. I know it must be frustrating, especially with it being so inconsistent. ..."
- over 6 years ago11/27/17 at 3:51 pm (UTC)
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Ali Goulet replied to the discussion Audio not working for HTML5 output in Chrome using Storyline 360
"Hey Lloyd! If you need to share your file privately, that's a perfect idea. You can submit it directly to our Support Engineers right ove..."
- over 6 years ago11/27/17 at 3:17 pm (UTC)
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Ali Goulet replied to the discussion Audio not working for HTML5 output in Chrome using Storyline 360
"Hey Lloyd!
So sorry that's happening. Would you mind sharing your Storyline 360 .story file here so we can help with testing?
You can ..."
- over 6 years ago11/22/17 at 8:55 pm (UTC)
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Ali Goulet replied to the discussion swf file interactivity not working after publishing to cd
"Hey Saied!
Thanks for letting us know. Just to verify- are you publishing for CD? If so, Storyline 3 and 360 Published for CD content is..."
- over 6 years ago11/22/17 at 6:54 pm (UTC)