Ali Goulet
Ali Goulet Staff
Customer Care Advocate at Articulate
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"Hey Paul, That does sound odd, let's get to the bottom of it! I have a few questions to start: Are you on the latest version of Story..."
  • 2 years ago11/30/17 at 10:31 pm (UTC)
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"Hey Ahesan! That's certainly not what I'd expect to happen- happy to dig in with you here. I have a couple questions to start with: W..."
  • 2 years ago11/30/17 at 6:11 pm (UTC)
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"Hey Eujene! I'm not positive if Tykinna found a solution, but since this thread is a bit older- let's start from scratch with what you'r..."
  • 2 years ago11/30/17 at 5:45 pm (UTC)
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"Hey Pamela, Sorry you're running into that! Check out this article for a few reasons why you could be seeing this with your embed code. ..."
  • 2 years ago11/29/17 at 8:35 pm (UTC)
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"Hey Brittany! Sorry you're hitting that roadblock- let's get to the bottom of it.  Just to verify- are you seeing that error after uplo..."
  • 2 years ago11/29/17 at 8:31 pm (UTC)
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"Hey Mahan! Sorry that's happening- I'm happy to help. I have a couple questions to start: What publishing settings are you using? You..."
  • 2 years ago11/29/17 at 8:24 pm (UTC)
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"Hey Nige! Thanks so much for sharing your file and allowing me to take a look. It looks like you were also working with my colleague Rya..."
  • 2 years ago11/28/17 at 6:25 pm (UTC)
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"Hey Anthony, So glad you were about to find the solution! Thanks for popping in with that update. And welcome to E-Learning Heroes! Hap..."
  • 2 years ago11/28/17 at 5:47 pm (UTC)
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"Hey Naseem!  Sorry this has been slowing down your workflow. I can help! Can you share the Storyline 1 version of the file here so I can..."
  • 2 years ago11/28/17 at 5:34 pm (UTC)
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"Hey Mona! Loading time can definitely be influenced by processor speed, however the fact that Storyline is crashing when you're editing ..."
  • 2 years ago11/28/17 at 4:27 pm (UTC)
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"Hey George!  I'm glad your IT was able to track down the cause here with you. Storyline does save temp files so you can recover a projec..."
  • 2 years ago11/28/17 at 4:19 pm (UTC)
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Ali Goulet replied to the discussion Reporting short answers to LMS
"Hey Marie, That sounds like an interesting setup! Would you mind sharing your .story file here so I can take a look at it? I may be able..."
  • 2 years ago11/28/17 at 3:55 pm (UTC)
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Ali Goulet replied to the discussion Storyline 2 corrupted files
"So glad that re-installing solved this for you, Vikas! Thanks so much for popping in here to share that. I also wanted to point you towa..."
  • 2 years ago11/28/17 at 3:37 pm (UTC)
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Ali Goulet replied to the discussion Articulate Storyline Resilience
"Hey Tyler! I'm so glad to hear that updating and republishing fixes the issues you ran into with older courses. I know it's time consumi..."
  • 2 years ago11/27/17 at 10:06 pm (UTC)
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Ali Goulet replied to the discussion 1 Second Layer Delay
"Hey Carol!  Welcome to E-Learning Heroes- so happy you're here 😄 Since this is an older discussion, lets start fresh. Would you mind sh..."
  • 2 years ago11/27/17 at 9:41 pm (UTC)
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"Great, Lloyd! Thanks for letting me know.  I see you're working with my colleague Victor, and I'll be keeping an eye on your case too. 🙂"
  • 2 years ago11/27/17 at 9:28 pm (UTC)
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Ali Goulet replied to the discussion SCORM/Tin Can/iPad/Tablet/Moodle LMS
"Hmmm, that doesn't sound like expected behavior- thanks for letting us know, Sandy. I'd love to dig in a little deeper here. Have you tr..."
  • 2 years ago11/27/17 at 9:22 pm (UTC)
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"Hey Robert, I'll be honest, that's a new one for me! I haven't seen that error before when hitting the fullscreen button for a video-- r..."
  • 2 years ago11/27/17 at 9:00 pm (UTC)
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"Hey Sam! If you haven't already, check out this article for information that the LMS uses when launching public content.  When you uplo..."
  • 2 years ago11/27/17 at 7:32 pm (UTC)
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"Hey Ka, In order to use a custom font while authoring in Storyline, you'll need to download and install the font to the computer itself...."
  • 2 years ago11/27/17 at 6:59 pm (UTC)
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"Hey Erik! I'm happy to help-- thanks so much for reaching out here! So glad you're giving Storyline a whirl 😄 If your course is set to ..."
  • 2 years ago11/27/17 at 5:59 pm (UTC)
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"Hey Nige! I'm sorry your learners are running into that issue. I know it must be frustrating, especially with it being so inconsistent. ..."
  • 2 years ago11/27/17 at 3:51 pm (UTC)
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"Hey Lloyd! If you need to share your file privately, that's a perfect idea. You can submit it directly to our Support Engineers right ove..."
  • 2 years ago11/27/17 at 3:17 pm (UTC)
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"Hey Lloyd!  So sorry that's happening. Would you mind sharing your Storyline 360 .story file here so we can help with testing? You can ..."
  • 2 years ago11/22/17 at 8:55 pm (UTC)
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"Hey Saied! Thanks for letting us know. Just to verify- are you publishing for CD? If so, Storyline 3 and 360 Published for CD content is..."
  • 2 years ago11/22/17 at 6:54 pm (UTC)