Ali Goulet
Ali Goulet Staff
Customer Care Advocate at Articulate
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Ali Goulet replied to the discussion Previous and Next buttons in SL Player
"Hi Jen, So sorry you're having this navigation issue! To better determine why this is happening, would you be able to share your .story ..."
  • 8 years ago03/09/16 at 7:24 pm (UTC)
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Ali Goulet replied to the discussion Why cant I add @
"Hi Dan, Glad to hear that it's working as expected after publishing, however I want to make sure your software is performing as expected..."
  • 8 years ago03/09/16 at 3:48 pm (UTC)
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Ali Goulet replied to the discussion Character Bundle
"Hi Carolyn! Can you connect with our Support team? They'll be able to send you the link for download. "
  • 8 years ago03/08/16 at 7:22 pm (UTC)
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"Hi Mark, Storyline 2 doesn't publish to a single file but what you could do to accomplish this is make a screen recording of your course..."
  • 8 years ago03/08/16 at 4:26 pm (UTC)
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Ali Goulet replied to the discussion Why cant I add @
"Hi Dan, Sorry you're having this issue! Are you using Storyline 2? If so, I wasn't able to reproduce this on my end when adding a Data-E..."
  • 8 years ago03/08/16 at 4:08 pm (UTC)
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"Hi Nivas, Looks like Sandy has you covered here! I just wanted to pop in and share this tutorial for Managing Slide Properties that you ..."
  • 8 years ago03/07/16 at 5:34 pm (UTC)
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Ali Goulet replied to the discussion Video Behavior on iPhone
"Hi Jill! Video enlarging to fill the screen is expected behavior when viewing videos in mobile safari. Check out this article for more i..."
  • 8 years ago03/03/16 at 8:31 pm (UTC)
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Ali Goulet replied to the discussion Storyline 1
"Hi Alice, So sorry for the trouble you're experiencing, sounds like you may be running into an issue that was fixed in a recent update t..."
  • 8 years ago03/02/16 at 3:45 pm (UTC)
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Ali Goulet replied to the discussion Publishing to CD
"Hi Nicola, Great question! Once the published course is burned to a CD, the viewer should be able to access it from the CD without havin..."
  • 8 years ago02/25/16 at 8:36 pm (UTC)
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Ali Goulet replied to the discussion Multipal Quizes
"Hi Allen, Welcome to Heroes! To answer your question, you should be able to accomplish that by setting up a result slide after the last ..."
  • 8 years ago02/25/16 at 7:39 pm (UTC)
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Ali Goulet replied to the discussion Publishing to CD
"Hi Nicola, You may find this step-by-step tutorial on how to publish a course for CD helpful for that! :)"
  • 8 years ago02/25/16 at 6:40 pm (UTC)
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Ali Goulet replied to the discussion Previewing a Slide, Scene, & Project
"Hi Douglas! So sorry for the trouble, it sounds like you may have run into a known issue here. A bug has been identified in Adobe Flash ..."
  • 8 years ago02/22/16 at 5:24 pm (UTC)
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"Hi Andrew! Are you running iOS 9 on your iPad? If so, it sounds like you might be running into a known issue here. Apple made some chang..."
  • 8 years ago02/22/16 at 3:40 pm (UTC)
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Ali Goulet replied to the discussion Preview is not working
"Hi Vikram! It sounds like you may have run into a known issue here. A bug has been identified in Adobe Flash Player 20.0.0.267 that brea..."
  • 8 years ago02/22/16 at 3:29 pm (UTC)
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Ali Goulet replied to the discussion Does Storyline work in Windows 10?
"Hi Larry!  Are you asking about Storyline 1 or Storyline 2? If you are referring to Storyline 1, it is not officially supported with Win..."
  • 8 years ago02/19/16 at 9:06 pm (UTC)
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"Hi Reena, Storyline 2 doesn't publish to a single file but what you could do to accomplish this is make a screen recording of your cours..."
  • 8 years ago02/19/16 at 6:24 pm (UTC)
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"Hi Heidi! In Story View, if you select the slide and then look at the Slide Properties panel you can select Reset to Initial State in th..."
  • 8 years ago02/18/16 at 6:25 pm (UTC)
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"Hello Again Martin! I'm not entirely certain exactly what you are aiming to do in the portal atmosphere you're describing but I also wan..."
  • 8 years ago02/18/16 at 4:57 pm (UTC)
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"Hi Martin, Tracking results in a database isn't supported in Storyline 2. Storyline is designed primarily as a tool to be used in conjun..."
  • 8 years ago02/18/16 at 4:32 pm (UTC)
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Ali Goulet replied to the discussion Moving slides in Storyview
"Hi Desiree, Welcome to Heroes and great question! To drag slides to a New Scene in Story View you will have to create a New Scene to dra..."
  • 8 years ago02/18/16 at 3:49 pm (UTC)
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Ali Goulet replied to the discussion Storyline 1 doesn't work! Help me!
"Hi Linda! Sorry for the trouble you're experiencing, sounds like you've run into a known issue. This issue was fixed for Flash Player 16..."
  • 8 years ago02/16/16 at 9:29 pm (UTC)
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"Hello there! If you're not able to preview currently, you may be encountering a known issue. A bug has been identified in Adobe Flash Pl..."
  • 8 years ago02/16/16 at 7:32 pm (UTC)
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Ali Goulet replied to the discussion Preview mode not working
"Hi Gautham! Sorry you're experiencing this, it sounds like you've run into a known issue. A bug has been identified in Adobe Flash Playe..."
  • 8 years ago02/11/16 at 3:39 pm (UTC)
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Ali Goulet replied to the discussion Preview not working in Studio '13
"Hi Brian! Sounds like you've run into a known issue here. A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks feature..."
  • 8 years ago02/11/16 at 3:31 pm (UTC)
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"Hi Julian, I currently have iOS 10.10.5 and have not run into the issues you're describing. I'll be on the lookout though, and I'll let y..."
  • over 8 years ago08/28/15 at 2:53 pm (UTC)