"Hi Stuart, thanks for reaching out here. This is actually a known issue, and it is still in the hands of our Quality Assurance team. Alth..."

"Hi Cassandra! I wanted to point out these directions to help you go through that testing!  "

"Hi John - great question! In this case, I would choose the slide over the text box because the timeline of the slide always starts at 0 s..."

"Hi there Arturo, thanks for reaching out here! Would you mind sharing your file (or even just the slide with the video) so I can do some ..."

"Hi there Pat! It looks like Walt has pointed you in the right direction here! If you need more assistance, feel free to share your file, ..."

"Thanks for clarifying that, Denis. I completely understand what you mean. It sounds like you're going to need get creative with variables..."

"You're welcome, Chris!"

"Hi Russell, Thanks for sharing your file with us. I took a look at your triggers, and unfortunately the trigger set up you have here is ..."

"Hello Chris! Depending on the browser and user settings, PDF links may open in a tab or new window. I don't think there is anything you c..."

"Another idea that just popped into my head is to add more space (vertically) between your buttons, since you have some room below the bot..."

"Hi Denis! Thanks for including the video in your file - that helps! Can you explain why you would want your users to be able to go back t..."

"Hi there Erik! Thanks for sharing your file here. Unfortunately there isn't a way to create a delay like you described. Is there a reason..."

"You're welcome! Be sure to reach out if you have any other questions!"

"Hi there Susan, sorry to hear you've encountered this issue with your hotspot quiz. The issue mentioned above relates to quizzes being sc..."

"Hi there Chris - it looks like Mark was able to offer a couple of solutions for you. If you'd like us to investigate further, feel free t..."

"Hi there Heather! Just to clarify - are you recording video within Skype or are you using the screencast recording tool within Storyline?"

"Hi there Melissa! So sorry to hear that - it's certainly strange that the .mp3 files are still in your story_content folder, but they're ..."

"Hi there Naamon, Thanks for reaching out here! The Export Video to MP4 feature exports a video of the screencast itself, meaning the ori..."

"Hi there Samantha! Can you share a bit more about what you're looking to achieve? Are you essentially trying to rearrange your Presenter ..."

"Hi Pratik - I completely understand. Please know that our support engineers keep all files strictly confidential and are happy to sign an..."

"Absolutely! If you'd like to send it privately, you can do so by way of this form. "

"Hi Wally - great to hear! And yes, enabling video controls is the only way to display the video time/duration. You can choose to remove t..."

"Hi there Brittany! Take a look at Form View on slide 3.8. There isn't any text in the 'Correct' field, which means there won't be a corre..."

"Hi Brittany, thanks for sharing your file here! Everything looks to be set up correctly - the only thing you're missing on your text entr..."

"Hi there Jessica! You may want to look at using cue points to add an interaction to your video.  For your issue with pausing the video ..."