"Hi Sembian, I apologize for any confusion. Yes, if our Quality Assurance team is investigating the issue, it is considered a bug. The s..."

"Hi Amanda, If you don't need to the ability to track your quizzes and scores from your course, you can certainly publish for "Web" and u..."

"Hi Dick, So, you're currently publishing for and viewing HTML5 content. I realize this may be a requirement for your client, but are you..."

"Hi Jeremy, It certainly sounds like it may help in pinpointing the issue. There are a couple of things that come to mind, but first I ..."

"Hi Mark, I took the original file you shared, made no changes and uploaded this to Articulate Online, just for testing: Testing For Mark..."

"Hi Sandra, It may be a couple of things, but unfortunately, without seeing or testing the course it's difficult to say. I understand t..."

"Hi Mary, For most any LMS-related issue, this blog post is the place to begin. You also want to be certain that you are packaging you..."

"Hi Jedidiah, Thanks very much for sharing the document. Though this doesn't allow us to test with your Storyline project, I can see the ..."

"Hi Paul, First, can you please tell us how you're viewing the published presentation, please? Are you viewing the published output files..."

"Hi Gordon! Doesn't look like this is possible. In fact, adding the trigger from the state isn't possible - but you can cheat a little by..."

"Hi Carrie, Thanks very much for sharing the case number! I was able to locate the case and I see that John is currently working with yo..."

"Good morning, Jean! The .exe file is the file labeled "Launch_Presentation" with the red Articulate logo for the icon. It'll also be lis..."

"Hi Anthony, Excellent! Thanks very much for keeping me updated. I appreciate it :) Have a wonderful day, Christine"

"Hi all, @Becky, I totally agree! Justin Grenier was the awesomeness behind that. I spend my entire day using that and I'm really gratef..."

"Hi Anthony! If you see the trial option show up, just click on "Activate with serial number" - it should pre-populate your serial and sh..."

"Hi Elaine, It's possible - I've seen some strange behavior as a result of this. Though, it could be something entirely different. It's r..."

"Hi Jean! If you haven't already, I'd suggest avoiding the use of "Launch Presentation" at this point. Try navigated to the save locatio..."

"Hi Cary, Are you able to recreate this in a file so I can test this on my end with Update 3? Or, if you're able to share the original, t..."

"Hi Eoghan, I can see what you're referring to - the right side looks like it's covered or being cut off. Can you tell us how you're vi..."

"Hi Rosy, I apologize, I'm having a little trouble following your description. It sounds like you recently downloaded the latest update..."

"No worries! :D Glad you got it!"

"Hi Holly, Right-click on the object and select "Format Shape". From here, you'll want to adjust the Transparency for the fill of the obj..."

"Hi Holly, You're very welcome! I'm happy to hear that works for you :) Best of luck with the project and have a great day! Christine"

"Hi Holly, It looks like the problem may be that the user is interacting with the video. It doesn't look like the volume is actually muti..."

"Hi Jean, I apologize for not being more clear - I just wasn't certain if you were viewing the published version via Chrome, or if you we..."