"Hi Michael, I'm sorry to hear about this issue! Can we confirm if they are using the latest iOS version? If the problem persists, we..."

"Hi Carl-Oscar, Thanks for taking the time to report this problem, and I'm sorry you ran into this. I tested your project file and a new p..."

"Hi Dena, I'm happy to help! You can search for specific text in Storyline with these steps: Press Ctrl+F on your keyboard, or go to the&..."

"Hi Naresh, I'm sorry you're hitting this snag. I'd like to start with some troubleshooting questions, so we can better understand what's ..."

"Hi Matt, I'm happy to chime in! Are you using Google Chrome to record your screencast? If so, try using Firefox and see if it helps; it p..."

"Hi Math, An Accessibility Checker within Storyline that scans or reviews content for accessibility issues is an excellent idea ..."

"Hi Charles, I'm happy to chime in! I'd like to point you to a related post that might answer your question. We have a couple of bui..."

"Hi Erin, I'm happy to chime in! Are you using OneDrive or something similar? If so, does turning it off help?"

"Hi Diarmaid, Thanks for the update! I see that Jan suggested closing the format window and seeing if the issue will still happen. If the ..."

"Hi Darren, I'm sorry, but the file is still not accessible. Here's a Peek recording of what I see when clicking your link and recommendat..."

"Hi Tanya, I'm happy to chime in! It's not possible to automatically open PowerPoint show files from a web source; it will be downloaded, ..."

"Hi Inita, Great idea opening a case! I see Georvy has picked it up; you're in good hands! We'll continue the conversation in your support..."

"Hi John, I'm glad to hear the cover photo feature works for you! Let me know if we can help with anything else!"

"Hi Kristina, Thanks for reaching out! Without an Articulate license, the Presenter tab won't show on PowerPoint, so that the Articulate f..."

"Hi Kevin, I'm sorry you're hitting this snag! Has your editor tried using Incognito mode to rule out possible browser extensions that may..."

"Hi Felipe, Thanks for sharing the screenshots! The additional information for Next Big Idea Club courses has also been raised here: ..."

"Hi Jessica, Thanks for sharing the screenshots! Can you also share your project file with us so we can look at what you have set up? You ..."

"Hi Eleanor, I'm sorry to hear you're running into this snag, copying a block template shouldn't take that long! A few seconds to a minute..."

"Hi Robin, Thanks for sharing the zipped file! John is right that it's better to troubleshoot using the *.story file. But since the publis..."

"Hi Jiayu, I’ll be happy to pass your thoughts on to our product team, but you can also feel free to detail your use case through a f..."

"Hi Kasie-Marie, Thanks for sharing what worked for you! Others in the community with the same issue will surely find this helpful!"

"Hi Robin, I'm happy to chime in! Have you tried testing your course in a different LMS other than your previous one? This is to confirm i..."

"Hi Susan, I'm happy to help! I made changes to the triggers, as shown below. One of the important changes is to use 'When the animation c..."

"Hi Sandeep, I'd like to share how you can get a valid URN for line 15 in the custom xAPI statement. It appears that you can obtain i..."

"Hi Math, This is an excellent idea for future Storyline updates! I have passed your thoughts on to our product team. Feel free to share y..."