Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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"It's a pleasure, Sandeep! Please keep us posted!"
  • over 1 year ago01/12/23 at 4:27 pm (UTC)
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Eric Santos replied to the discussion Connexion à Articulate
"Hi Jérémy, I'm sorry to hear you're having connection issues! This is usually solved by opening up the required ports. The domains listed..."
  • over 1 year ago01/11/23 at 8:58 pm (UTC)
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Eric Santos replied to the discussion How Is progressed saved in Storyline?
"Hi Erin, Thanks for reaching out! I suspect the resume issue you're experiencing is due to the course exceeding the suspend data limits i..."
  • over 1 year ago01/11/23 at 8:05 pm (UTC)
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"Hi Sandeep, I'm happy to chime in! I have prepared a screen recording for you illustrating the steps that Joe shared. Let me kn..."
  • over 1 year ago01/11/23 at 7:47 pm (UTC)
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Eric Santos replied to the discussion Question slide master font
"You have an excellent point, Trey! Being able to modify multiple objects' positions across different slides will be great for streamlinin..."
  • over 1 year ago01/11/23 at 3:07 pm (UTC)
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Eric Santos replied to the discussion SL4?
"Hi Sylvia and Susan, I'm sorry that this situation may not be acceptable to some of our dear customers. To add clarity, we currently have..."
  • over 1 year ago01/11/23 at 1:35 pm (UTC)
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Eric Santos replied to the discussion Question slide master font
"Hi Trey, I'm glad you also considered the format painter workaround! For the location of the input boxes, you can modify the X and&n..."
  • over 1 year ago01/10/23 at 9:47 pm (UTC)
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"Hi Larisa, Thanks for reaching out! Adding more voice options for Storyline's text-to-speech is an excellent idea for a feature request; ..."
  • over 1 year ago01/10/23 at 6:30 pm (UTC)
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"Hi Angela, Thanks for your post! Your email signature came through when you replied via email. You can remove that by clicking Edit&..."
  • over 1 year ago01/10/23 at 5:07 pm (UTC)
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"Hi Dani, I'm sorry for the unwanted notifications! We'd like to dig deeper into this issue, so I opened a support case for you. Please ex..."
  • over 1 year ago01/10/23 at 4:55 pm (UTC)
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Eric Santos replied to the discussion Question slide master font
"Hi Trey, Thanks for sharing the sample project file! The Question choice box or placeholder in a slide master layout connects to the..."
  • over 1 year ago01/10/23 at 3:21 pm (UTC)
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"Hi Alisia, Thanks for reaching out! Google Forms can be embedded using Web objects. Storyline and Web objects work independently, and Sto..."
  • over 1 year ago01/09/23 at 8:16 pm (UTC)
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"Hi Tracy, I'm happy to chime in! Would running these steps to repair Storyline help? If the issue persists, try Redocking ..."
  • over 1 year ago01/09/23 at 6:41 pm (UTC)
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"Hi Ruth, Welcome to the E-Learning Heroes community! I appreciate your patience in conducting troubleshooting. There seems to be no..."
  • over 1 year ago01/09/23 at 6:27 pm (UTC)
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Eric Santos replied to the discussion Audio-heavy base layer as Slide Master
"Hi Jim, Thanks for reaching out! You can copy the items from your base layer to a sublayer by selecting all of them (CTRL+A), copying (CT..."
  • over 1 year ago01/09/23 at 3:59 pm (UTC)
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Eric Santos replied to the discussion Blank screen appear
"Hi Graphic Design, I'm sorry to hear you're running into this snag! I'm happy to help troubleshoot. We can start by checking if you'..."
  • over 1 year ago01/09/23 at 3:16 pm (UTC)
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Eric Santos replied to the discussion Updating to the Modern Player
"Hi Pierre, Great choice transitioning to the Modern Player! The only disadvantage, if you see it that way, is that in the Classic player,..."
  • over 1 year ago01/09/23 at 1:59 pm (UTC)
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"Hi Erin, I appreciate you sharing the screenshots! Have you tried importing your slides to a new Storyline file to see if it helps? Impo..."
  • over 1 year ago01/06/23 at 8:04 pm (UTC)
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"Hi Brian, Thanks for reaching out! This is not yet in our roadmap, but auto-generating captions from existing narration audio is an excel..."
  • over 1 year ago01/06/23 at 7:09 pm (UTC)
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"Hi Nicole, I'm sorry to hear you're hitting this snag! Have you tried importing your slides to a new Storyline file to see if it helps? ..."
  • over 1 year ago01/06/23 at 5:04 pm (UTC)
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"Hi Nina, Thanks for reaching out! Can you please share the Web link to your Rise 360 course here or privately through a su..."
  • over 1 year ago01/06/23 at 2:52 pm (UTC)
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"Hi Beth, Thanks for reaching out! Yes, you can paste multiple objects and keep their timeline position, as long as you use Paste Spe..."
  • over 1 year ago01/06/23 at 1:31 pm (UTC)
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Eric Santos replied to the discussion Cue Points with Closed Caption
"Hi Daniel, We appreciate your input! Renaming or renumbering cue points are not currently possible with Storyline; it's another excellent..."
  • over 1 year ago01/05/23 at 6:15 pm (UTC)
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Eric Santos replied to the discussion Would you like to resume
"Hi Shane, I'm glad to hear Kelly was able to help! I appreciate your patience in testing this out in SCORM Cloud. I'd like to highlight t..."
  • over 1 year ago01/05/23 at 5:45 pm (UTC)
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"Hi Michael, Thanks for sharing what worked for you; good catch with the %% around the variables! I hope someone from the community can ch..."
  • over 1 year ago01/03/23 at 9:28 pm (UTC)