"Hi Mario, Sorry for the trouble with the SVG files. Does this behavior happen to all your SVG files or only to specific ones? When you ad..."

"Hello Abbey, Thanks for your patience in applying the troubleshooting steps. I'm sorry to hear there's still a problem installing Storyli..."

"Hi Abbey, I understand you did not receive Cleo's email with the recommended steps. Sorry about that. I have informed him of the matter, ..."

"Hi Abbey, Sorry about the trouble installing the desktop apps. I understand how frustrating this can be! I checked your support case with..."

"Hello Kelsey, Great idea to open a case as well! I see you've connected with my teammate, Jan, who shared an article to report the v..."

"Hello Alba, Happy to chime in! You can retry a quiz taken from a Question Bank draw by adding a Retry Button in your Results slide. Doing..."

"Glad to hear that a reboot solved the Feedback Master issue for you, Jo. Thanks for sharing! If you need help with anything else, please ..."

"Hello Dorothy, I'm glad you love the feature to adjust the Closed Captions font size! Let us know if you need help with this feature..."

"Hello Floriana, I'm sorry you've hit this snag when publishing to Review 360. I'm happy to help! Unfortunately, the screenshot did not co..."

"Hello Cathy, Sorry for the trouble with the translation. We'd like to take a closer look at the XLIFF file to make a better recommendatio..."

"Hi Phoebe, Thanks for reaching out! The flashcard color feature is not currently on our feature roadmap, but we’ll update this discussion..."

"You're welcome, Carolina. Enjoy your weekend ahead!"

"Hello Vanessa, Thanks for reaching out. I've added your voice to the feature report. We'll let you know if there are any updates. Have a ..."

"Hi Chirag, Sorry for the trouble publishing your Storyline file. I understand how frustrating that can be, and I appreciate the tro..."

"Hi George, Sorry for the trouble receiving E-Learning Heroes emails. I understand how that can be frustrating. I see you've also reached ..."

"Hi Andrew, Happy to let you know that Content Library video thumbnails are loading normally again. We apologize for the disruption. Let u..."

"Hello Andrew, Sorry for the trouble! I appreciate the investigation you've already done and the screenshot you shared. We are aware of th..."

"Hello Craig, Thanks so much for sharing your thoughts, and no worries about not using the Reply button the first time! I see how this add..."

"Hello Michael, Happy to help! Storyline 360 supports equirectangular panoramas in all standard image formats for creating 360° ..."

"Hello Joshua, Sorry for the trouble, and thanks for sharing the error screenshot. I appreciate the troubleshooting you've already tried. ..."

"Hi Leslie, Happy to help! Comments disappear from the Comments panel once tagged as Resolved, and the "Show resolved comments" option is ..."

"Hi Helene, Thanks for sharing how the problem was resolved for you! I'm glad that my teammate Darwin was able to help grant a 7-day retri..."

"Hi Carolina, Happy to help! I appreciate the details you've shared. Some LMSs won't resume properly unless you include an Exit course lin..."

"Hello Tim, I'm happy to chime in. Have you tried testing your course in a different LMS to confirm if the relaunching issue you're experi..."

"Hello Robin, Sorry to hear you're running into this issue with Storyline. I appreciate the investigation you've already done! Can you sha..."