Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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Eric Santos replied to the discussion Text Input Behaviour
"Hi Adam, I'm happy to help with your follow-up concern! The text entry object has a cursor because it has the initial focus when the slid..."
  • over 1 year ago11/11/22 at 3:23 pm (UTC)
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"Hi Michael, So sorry you're hitting this snag! Great job with the troubleshooting so far (and the dying star analogy is cute). I found a ..."
  • over 1 year ago11/10/22 at 1:56 pm (UTC)
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Eric Santos replied to the discussion Graded Feedback Audio
"Hi Anna, Thanks for reaching out! I'm happy to share the steps in this post to add audio to a state. You can apply them to the Try A..."
  • over 1 year ago11/09/22 at 8:11 pm (UTC)
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Eric Santos replied to the discussion Translations / Subtitles in Replay 360
"Hi Diana, I'm happy to chime in! Multiple language support for Storyline closed captions is a popular feature request. I've added your vo..."
  • over 1 year ago11/09/22 at 3:27 pm (UTC)
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"Hi Bob, Thanks for reaching out! I tried to export an illustrated character, and as expected, the resulting file was an EMF vector image...."
  • over 1 year ago11/09/22 at 2:43 pm (UTC)
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Eric Santos replied to the discussion Escape Room with 360 Images
"Hi Alex, Welcome to E-Learning Heroes! I'm glad you're exploring the 360° images feature in Storyline 360! It's great that you ..."
  • over 1 year ago11/08/22 at 8:29 pm (UTC)
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"Hi Kelly, Sorry to hear you're hitting this snag! The issue does not happen in my tests when I untick the Show Animation option..."
  • over 1 year ago11/08/22 at 6:45 pm (UTC)
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Eric Santos replied to the discussion Text Input Behaviour
"Hi Adam! Thanks for reaching out; I'm happy to help here. I appreciate you sharing the video! You can try adding the trigger shown below ..."
  • over 1 year ago11/08/22 at 4:40 pm (UTC)
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Eric Santos replied to the discussion Buttons Disappearing on Storyline 360
"Hi Xuheng! Thanks for reaching out; I'm happy to help here! Does the issue also happen on your end when you use the link? A couple of thi..."
  • over 1 year ago11/08/22 at 3:33 pm (UTC)
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"Hi Kirby, I'm sorry to hear you're also experiencing this issue. It would be helpful to see an affected Storyline file to determine the p..."
  • over 1 year ago11/07/22 at 4:59 pm (UTC)
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Eric Santos replied to the discussion Issues with Action Fine Tuning
"Hi, everyone! Good news! We just released an update for Storyline 360, Update 69, which has important fixes and new features. One of..."
  • over 1 year ago11/07/22 at 2:56 pm (UTC)
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Eric Santos replied to the discussion Timeline Scrubber
"Hi, everyone! Good news! We just released an update for Storyline 360, Update 69, which has important fixes and new features. One of..."
  • over 1 year ago11/07/22 at 2:44 pm (UTC)
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Eric Santos replied to the discussion Text boxes "forget" their right margins
"Hi Kerry, Welcome to E-Learning Heroes! I appreciate the screenshot, and it looks like the boxes should not be there. We'd be happy to di..."
  • over 1 year ago11/02/22 at 7:00 pm (UTC)
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Eric Santos replied to the discussion Drag and Drop alignment
"Hi Developer V, Thanks for reaching out; I'm happy to help! In the Drag & Drop Options, please try ticking 'Snap dropped items t..."
  • over 1 year ago11/01/22 at 5:18 pm (UTC)
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Eric Santos replied to the discussion "Edit Trigger" Window Stuck Off Screen!
"Hi Adam, I'm sorry for this trouble; we're here to help! First, can we check if your display resolution and scaling use the Rec..."
  • over 1 year ago11/01/22 at 2:52 pm (UTC)
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Eric Santos replied to the discussion Alternate text grayed out
"Hi Jennifer, I'm happy to help here! In Storyline 360's Focus Order, if an object doesn't have alternate text, screen readers will r..."
  • over 1 year ago10/31/22 at 6:39 pm (UTC)
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Eric Santos replied to the discussion Video compression
"Hi Nassia! I'm happy to help here. When producing your MP4 file in Camtasia, you should see a field called H.264 profile in the Video Set..."
  • over 1 year ago10/28/22 at 7:13 pm (UTC)
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"Hi Anthony! I'm sorry you're running into this snag! I don't see this on my end when testing a 1280x720 slide. Some users with similar is..."
  • over 1 year ago10/28/22 at 4:06 pm (UTC)
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"Hi Ellysa! I’m happy to help! Please try the following and see if they will work for you: Add a layer for each marker. Move the mar..."
  • over 1 year ago10/27/22 at 7:59 pm (UTC)
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Eric Santos replied to the discussion print variables
"Hi Mark! I found this post where one of our community members shared a sample project to print results from a scrolling panel. ..."
  • over 1 year ago10/25/22 at 6:06 pm (UTC)
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Eric Santos replied to the discussion Extra white space in markers
"Hi Ryan! I'm sorry to hear about the issue downloading the project file. I can download it successfully using Lauren's link; kindly conta..."
  • over 1 year ago10/24/22 at 3:00 pm (UTC)
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"Hi Susan! I'm sorry to hear you're running into this issue! When Storyline 360 isn't working as expected, a simple repair usual..."
  • over 1 year ago10/20/22 at 6:21 pm (UTC)