Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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"Hi Dylan, So sorry you're experiencing this roadblock! I'm able to copy text from one Storyline 360 slide to another without issues. I'm ..."
  • over 1 year ago12/20/22 at 8:23 pm (UTC)
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"Hi Andreea, I'm happy to chime in! I looked at the screenshots, and if I'm correct, you are testing using an LMS. If so, have you tried t..."
  • over 1 year ago12/20/22 at 6:22 pm (UTC)
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Eric Santos replied to the discussion just loading
"Hi Kim, Sorry to hear you're hitting this snag! I tested all versions of the Review 360 course, and they won't load on my end. Have you t..."
  • over 1 year ago12/20/22 at 5:54 pm (UTC)
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Eric Santos replied to the discussion Audio fading in?
"Hi Brandan, Sorry to hear you're hitting this snag! It would be helpful to see the affected file and audio to understand why it fades in...."
  • over 1 year ago12/20/22 at 4:04 pm (UTC)
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"Hi Sherri, I'm happy to chime in! It would be helpful to see the affected Storyline file to understand why the Resources tab resizes in t..."
  • over 1 year ago12/20/22 at 2:42 pm (UTC)
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"Hi Erica, I'm sorry to hear you're encountering blurry screenshots and screen recordings in Storyline! You may find this article helpful ..."
  • over 1 year ago12/20/22 at 1:45 pm (UTC)
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"Hi Kelly, I'm happy to chime in! Glad to hear that this workaround works for you. There is no setting in Articulate 360 to set the suspen..."
  • over 1 year ago12/19/22 at 7:42 pm (UTC)
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"Hi Natalie, I can confirm that when publishing for video, closed captions are not included since there are no player elements included. R..."
  • over 1 year ago12/19/22 at 6:38 pm (UTC)
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"Hi Jurgen, Sorry for the trouble! What Kelly shared are the initial troubleshooting steps we recommend. The shortcuts should still work a..."
  • over 1 year ago12/19/22 at 4:39 pm (UTC)
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"Hi Kevin and Jurgen, Thanks for bringing this possible bug to our attention! I did the same tests as Jurgen but cannot replicate the issu..."
  • over 1 year ago12/19/22 at 3:24 pm (UTC)
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"Hi Anne, I'm happy to help troubleshoot! We can start by checking if you're working on your local drive; working on a network drive can c..."
  • over 1 year ago12/19/22 at 1:38 pm (UTC)
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"Hi Karl, Great call opening a support case; you're in good hands with Darwin! I see you're working on modifying the Storyline project fil..."
  • over 1 year ago12/19/22 at 1:22 pm (UTC)
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"Hi Edward, Thanks for reaching out! Storyline Sends This Quiz Data to an LMS; this is to help with tracking and how a user answers a..."
  • over 1 year ago12/15/22 at 8:53 pm (UTC)
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"Hi Philip, Sorry to hear you're hitting this snag! Would you be willing to share a copy of your Storyline file here or privately thr..."
  • over 1 year ago12/15/22 at 5:53 pm (UTC)
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"Hi SibaPrasad, Thanks for reaching out! To ensure we are on the same page, please share a screenshot of what you see on your end. I'm hap..."
  • over 1 year ago12/15/22 at 5:48 pm (UTC)
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Eric Santos replied to the discussion adding slide # progression status
"Hi Fred, I'm happy to chime in! The closest option would be to use the Question List in the Quizmaker player options. My collea..."
  • over 1 year ago12/15/22 at 5:43 pm (UTC)
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Eric Santos replied to the discussion No publishing to word
"Hi Stephanie, I'm happy to help troubleshoot! Try to use a simple Title when you publish to Word, such as test. Special ch..."
  • over 1 year ago12/15/22 at 1:21 pm (UTC)
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"Hi Angela, I'm sorry you're also hitting this snag! Would you be willing to share a copy of your Replay project file here or privately th..."
  • over 1 year ago12/14/22 at 8:24 pm (UTC)
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"Hi John, So sorry about this snag, and I appreciate your efforts with the project so far! We can start the troubleshooting by check..."
  • over 1 year ago12/14/22 at 8:02 pm (UTC)
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"Hi Sandeep, I'm sorry to hear you're also running into this snag! Phil is right about the existing bug, and I've added this discussion to..."
  • over 1 year ago12/14/22 at 3:20 pm (UTC)
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"Hi James and Virginia, Phil is right about the bug, and I wanted to share that a fix is now available! We've released Storyline 360 (Buil..."
  • over 1 year ago12/13/22 at 8:52 pm (UTC)
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Eric Santos replied to the discussion Storyline 3 - hide sidebar blank space
"Hi Lorenz, I'm happy to chime in! Unfortunately, there is no known workaround for the problem, and it is also observed in Storyline 360. ..."
  • over 1 year ago12/13/22 at 1:25 pm (UTC)
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Eric Santos replied to the discussion Score Not Showing in LMS
"Hi Susan, Sorry to hear you're running into this issue! It would be helpful to see the Storyline file to understand why the score is not ..."
  • over 1 year ago12/13/22 at 1:14 pm (UTC)
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"Hi Santosh, Thanks for reaching out! Have you tried testing your course in a different LMS to confirm if the behavior you're experiencing..."
  • over 1 year ago12/12/22 at 3:55 pm (UTC)
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"Hi Damiana, I see that you've reached out to our Support Engineers for help, and you're working with my teammate, Mark. You're in good ha..."
  • over 1 year ago12/12/22 at 2:59 pm (UTC)