Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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Eric Santos replied to the discussion Blank screen appear
"Hi Graphic Design, I'm sorry to hear you're running into this snag! I'm happy to help troubleshoot. We can start by checking if you'..."
  • over 1 year ago01/09/23 at 3:16 pm (UTC)
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Eric Santos replied to the discussion Updating to the Modern Player
"Hi Pierre, Great choice transitioning to the Modern Player! The only disadvantage, if you see it that way, is that in the Classic player,..."
  • over 1 year ago01/09/23 at 1:59 pm (UTC)
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"Hi Erin, I appreciate you sharing the screenshots! Have you tried importing your slides to a new Storyline file to see if it helps? Impo..."
  • over 1 year ago01/06/23 at 8:04 pm (UTC)
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"Hi Brian, Thanks for reaching out! This is not yet in our roadmap, but auto-generating captions from existing narration audio is an excel..."
  • over 1 year ago01/06/23 at 7:09 pm (UTC)
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"Hi Nicole, I'm sorry to hear you're hitting this snag! Have you tried importing your slides to a new Storyline file to see if it helps? ..."
  • over 1 year ago01/06/23 at 5:04 pm (UTC)
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"Hi Nina, Thanks for reaching out! Can you please share the Web link to your Rise 360 course here or privately through a su..."
  • over 1 year ago01/06/23 at 2:52 pm (UTC)
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"Hi Beth, Thanks for reaching out! Yes, you can paste multiple objects and keep their timeline position, as long as you use Paste Spe..."
  • over 1 year ago01/06/23 at 1:31 pm (UTC)
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Eric Santos replied to the discussion Cue Points with Closed Caption
"Hi Daniel, We appreciate your input! Renaming or renumbering cue points are not currently possible with Storyline; it's another excellent..."
  • over 1 year ago01/05/23 at 6:15 pm (UTC)
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Eric Santos replied to the discussion Would you like to resume
"Hi Shane, I'm glad to hear Kelly was able to help! I appreciate your patience in testing this out in SCORM Cloud. I'd like to highlight t..."
  • over 1 year ago01/05/23 at 5:45 pm (UTC)
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"Hi Michael, Thanks for sharing what worked for you; good catch with the %% around the variables! I hope someone from the community can ch..."
  • over 1 year ago01/03/23 at 9:28 pm (UTC)
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Eric Santos replied to the discussion Multiple question banks
"Hi Michelle, Yes, you can add multiple Question banks in Storyline 360 and add slides that draw from these Question banks! Creating addi..."
  • over 1 year ago01/03/23 at 6:32 pm (UTC)
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Eric Santos replied to the discussion Disable Fast Forward Feature on Video
"Hi Marco, I'm happy to chime in! I'd like to reference this reply from a similar post: Since the video is embedded, you won't be ab..."
  • over 1 year ago01/03/23 at 5:53 pm (UTC)
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Eric Santos replied to the discussion Articulate Updater Not Working?
"Hi Jürgen, There is no notice regarding the end of support for Articulate Updater. The article referenced above was last updated in Decem..."
  • over 1 year ago01/03/23 at 4:24 pm (UTC)
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"Hi Angel, Thanks for sharing the screenshot! There is currently no way to change the default font in a Review 360 title above the Play bu..."
  • over 1 year ago01/03/23 at 3:14 pm (UTC)
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Eric Santos replied to the discussion Presenter 360 Error Message
"Hi Ioannis, I'm sorry to hear you're also hitting this snag! Have you tried the troubleshooting steps below? 1) Open PowerPoint with admi..."
  • over 1 year ago01/03/23 at 2:29 pm (UTC)
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"Hi Cindee, It's my pleasure; I'm happy to hear that using Ctrl+Alt+. works for you! Let us know if we can help with anything else."
  • over 1 year ago12/27/22 at 9:20 pm (UTC)
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Eric Santos replied to the discussion Feedback Master and Modern Player
"Hi Jeffrey, Your observation is correct; after converting to Modern Player, you need to update the Feedback Masters as well. My apologies..."
  • over 1 year ago12/27/22 at 8:29 pm (UTC)
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"Hi Paul, Thanks for reaching out! There is currently no way of starting a drag-and-drop interaction with some drop items alread..."
  • over 1 year ago12/27/22 at 8:03 pm (UTC)
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Eric Santos replied to the discussion JAWS Screen Reader and Quiz Questions
"Hi Sandeep, Sorry to hear you're running into this snag! I appreciate the troubleshooting you've done so far. Would you be willing to sha..."
  • over 1 year ago12/27/22 at 3:43 pm (UTC)
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"Hi Aukalen and Dominik, So sorry for the trouble with Word translation! The issue with Word translation export segmentation should have b..."
  • over 1 year ago12/27/22 at 3:29 pm (UTC)
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"Hi Melissa, Thanks for sharing what you see on your end! My apologies; I was not able to discuss adding a placeholder and focused on the ..."
  • over 1 year ago12/27/22 at 2:30 pm (UTC)
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"Hi Cindee, That's a good question! I ran some tests, and it's possible to override the built-in screen reader controls using triggers. Pl..."
  • over 1 year ago12/22/22 at 6:29 pm (UTC)
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"You're most welcome, Melissa! Glad to hear that inserting additional text boxes in the slide master layout works for you! Enjoy the holid..."
  • over 1 year ago12/22/22 at 4:33 pm (UTC)
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Eric Santos replied to the discussion My Content after Sub Expires
"Hi Romany, Phil is correct. For additional details, I'd like to share this item on our Sales and Support FAQ page: Will you delete all m..."
  • over 1 year ago12/22/22 at 3:05 pm (UTC)
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"Hi Melissa, I appreciate the video you shared! I'm unaware of any limit to the number of placeholder text boxes you can add to a slide ma..."
  • over 1 year ago12/22/22 at 2:54 pm (UTC)