"Hi Chris and Hanzel, Thanks for reaching out! With the new Themes feature, we still use the same process of adding and managing cust..."

"Hi Adriana, Thanks for reaching out! Your Rise course may be exceeding SCORM suspend data limits. The suspend_data element for a Ris..."

"Hi Su, I'm sorry you're hitting this snag! I recommend sharing your Rise course with our Support Team so we can take a look at your setup..."

"Hi Kelli, I'm sorry to hear you're hitting this snag. I ran some tests by recording a portion of my screen and did not encounter the issu..."

"Hi Dori, Thanks for being a long-time Articulate user! Phil is correct. We've answered this concern in other posts, and I'd like to refer..."

"Hi Julius, I'm happy to chime in! Based on your initial post, it seems you are using Articulate Presenter. Unfortunately, the Modern play..."

"Hi Shawna, Thanks for reaching out! I see that there could be an issue when putting the Jump to Next slide trigger in the Submi..."

"Hi Michael, I appreciate the additional information. Please keep us posted regarding the project file; we're happy to help!"

"Hi Michael, I'm sorry to hear about this issue! Can we confirm if they are using the latest iOS version? If the problem persists, we..."

"Hi Carl-Oscar, Thanks for taking the time to report this problem, and I'm sorry you ran into this. I tested your project file and a new p..."

"Hi Dena, I'm happy to help! You can search for specific text in Storyline with these steps: Press Ctrl+F on your keyboard, or go to the&..."

"Hi Naresh, I'm sorry you're hitting this snag. I'd like to start with some troubleshooting questions, so we can better understand what's ..."

"Hi Matt, I'm happy to chime in! Are you using Google Chrome to record your screencast? If so, try using Firefox and see if it helps; it p..."

"Hi Math, An Accessibility Checker within Storyline that scans or reviews content for accessibility issues is an excellent idea ..."

"Hi Charles, I'm happy to chime in! I'd like to point you to a related post that might answer your question. We have a couple of bui..."

"Hi Erin, I'm happy to chime in! Are you using OneDrive or something similar? If so, does turning it off help?"

"Hi Diarmaid, Thanks for the update! I see that Jan suggested closing the format window and seeing if the issue will still happen. If the ..."

"Hi Darren, I'm sorry, but the file is still not accessible. Here's a Peek recording of what I see when clicking your link and recommendat..."

"Hi Tanya, I'm happy to chime in! It's not possible to automatically open PowerPoint show files from a web source; it will be downloaded, ..."

"Hi Inita, Great idea opening a case! I see Georvy has picked it up; you're in good hands! We'll continue the conversation in your support..."

"Hi John, I'm glad to hear the cover photo feature works for you! Let me know if we can help with anything else!"

"Hi Kristina, Thanks for reaching out! Without an Articulate license, the Presenter tab won't show on PowerPoint, so that the Articulate f..."

"Hi Kevin, I'm sorry you're hitting this snag! Has your editor tried using Incognito mode to rule out possible browser extensions that may..."

"Hi Felipe, Thanks for sharing the screenshots! The additional information for Next Big Idea Club courses has also been raised here: ..."

"Hi Jessica, Thanks for sharing the screenshots! Can you also share your project file with us so we can look at what you have set up? You ..."