Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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"Hi Eleanor, I'm sorry to hear you're running into this snag, copying a block template shouldn't take that long! A few seconds to a minute..."
  • over 1 year ago01/13/23 at 8:26 pm (UTC)
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"Hi Robin, Thanks for sharing the zipped file! John is right that it's better to troubleshoot using the *.story file. But since the publis..."
  • over 1 year ago01/13/23 at 7:24 pm (UTC)
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Eric Santos replied to the discussion Audio file timeline
"Hi Jiayu, I’ll be happy to pass your thoughts on to our product team, but you can also feel free to detail your use case through a f..."
  • over 1 year ago01/13/23 at 6:05 pm (UTC)
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Eric Santos replied to the discussion ERROR: Being used by another process
"Hi Kasie-Marie, Thanks for sharing what worked for you! Others in the community with the same issue will surely find this helpful!"
  • over 1 year ago01/13/23 at 2:56 pm (UTC)
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"Hi Robin, I'm happy to chime in! Have you tried testing your course in a different LMS other than your previous one? This is to confirm i..."
  • over 1 year ago01/13/23 at 2:08 pm (UTC)
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Eric Santos replied to the discussion Toggle Trigger Not Working
"Hi Susan, I'm happy to help! I made changes to the triggers, as shown below. One of the important changes is to use 'When the animation c..."
  • over 1 year ago01/12/23 at 8:45 pm (UTC)
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"Hi Sandeep, I'd like to share how you can get a valid URN for line 15 in the custom xAPI statement. It appears that you can obtain i..."
  • over 1 year ago01/12/23 at 6:43 pm (UTC)
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"Hi Math, This is an excellent idea for future Storyline updates! I have passed your thoughts on to our product team. Feel free to share y..."
  • over 1 year ago01/12/23 at 6:07 pm (UTC)
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"It's a pleasure, Sandeep! Please keep us posted!"
  • over 1 year ago01/12/23 at 4:27 pm (UTC)
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Eric Santos replied to the discussion Connexion à Articulate
"Hi Jérémy, I'm sorry to hear you're having connection issues! This is usually solved by opening up the required ports. The domains listed..."
  • over 1 year ago01/11/23 at 8:58 pm (UTC)
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Eric Santos replied to the discussion How Is progressed saved in Storyline?
"Hi Erin, Thanks for reaching out! I suspect the resume issue you're experiencing is due to the course exceeding the suspend data limits i..."
  • over 1 year ago01/11/23 at 8:05 pm (UTC)
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"Hi Sandeep, I'm happy to chime in! I have prepared a screen recording for you illustrating the steps that Joe shared. Let me kn..."
  • over 1 year ago01/11/23 at 7:47 pm (UTC)
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Eric Santos replied to the discussion Question slide master font
"You have an excellent point, Trey! Being able to modify multiple objects' positions across different slides will be great for streamlinin..."
  • over 1 year ago01/11/23 at 3:07 pm (UTC)
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Eric Santos replied to the discussion SL4?
"Hi Sylvia and Susan, I'm sorry that this situation may not be acceptable to some of our dear customers. To add clarity, we currently have..."
  • over 1 year ago01/11/23 at 1:35 pm (UTC)
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Eric Santos replied to the discussion Question slide master font
"Hi Trey, I'm glad you also considered the format painter workaround! For the location of the input boxes, you can modify the X and&n..."
  • over 1 year ago01/10/23 at 9:47 pm (UTC)
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"Hi Larisa, Thanks for reaching out! Adding more voice options for Storyline's text-to-speech is an excellent idea for a feature request; ..."
  • over 1 year ago01/10/23 at 6:30 pm (UTC)
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"Hi Angela, Thanks for your post! Your email signature came through when you replied via email. You can remove that by clicking Edit&..."
  • over 1 year ago01/10/23 at 5:07 pm (UTC)
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"Hi Dani, I'm sorry for the unwanted notifications! We'd like to dig deeper into this issue, so I opened a support case for you. Please ex..."
  • over 1 year ago01/10/23 at 4:55 pm (UTC)
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Eric Santos replied to the discussion Question slide master font
"Hi Trey, Thanks for sharing the sample project file! The Question choice box or placeholder in a slide master layout connects to the..."
  • over 1 year ago01/10/23 at 3:21 pm (UTC)
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"Hi Alisia, Thanks for reaching out! Google Forms can be embedded using Web objects. Storyline and Web objects work independently, and Sto..."
  • over 1 year ago01/09/23 at 8:16 pm (UTC)
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"Hi Tracy, I'm happy to chime in! Would running these steps to repair Storyline help? If the issue persists, try Redocking ..."
  • over 1 year ago01/09/23 at 6:41 pm (UTC)
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"Hi Ruth, Welcome to the E-Learning Heroes community! I appreciate your patience in conducting troubleshooting. There seems to be no..."
  • over 1 year ago01/09/23 at 6:27 pm (UTC)
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Eric Santos replied to the discussion Audio-heavy base layer as Slide Master
"Hi Jim, Thanks for reaching out! You can copy the items from your base layer to a sublayer by selecting all of them (CTRL+A), copying (CT..."
  • over 1 year ago01/09/23 at 3:59 pm (UTC)
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Eric Santos replied to the discussion Blank screen appear
"Hi Graphic Design, I'm sorry to hear you're running into this snag! I'm happy to help troubleshoot. We can start by checking if you'..."
  • over 1 year ago01/09/23 at 3:16 pm (UTC)
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Eric Santos replied to the discussion Updating to the Modern Player
"Hi Pierre, Great choice transitioning to the Modern Player! The only disadvantage, if you see it that way, is that in the Classic player,..."
  • over 1 year ago01/09/23 at 1:59 pm (UTC)