John Say
John Say Staff
Tier 3 Customer Support Engineer at Articulate
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John Say replied to the discussion HTML5 Quiz Issue
"This is fixed in Storyline 360 update 32. "
  • over 1 year ago10/07/19 at 5:51 pm (UTC)
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"Hi all, I'm happy to report that I was not able to reproduce this issue in Storyline 360 update 32. There have been other hyperlink..."
  • over 1 year ago10/07/19 at 5:46 pm (UTC)
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John Say replied to the discussion Non-breaking spaces in text.
"Hi Darren, Thanks for compiling your testing notes! You certainly had a fair go at solving the problem. I had another go myself and expe..."
  • over 2 years ago06/04/18 at 4:59 pm (UTC)
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John Say replied to the discussion Non-breaking spaces in text.
"Hi Darren,   It worked on my end.  I used the number pad at the right side of my keyboard with NumLock enabled.  Hope this helps.  "
  • over 2 years ago05/31/18 at 9:00 pm (UTC)
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"Hi Brek,  Your findings are accurate.  The bitrate is changed depending on the audio quality setting you choose in the publish settings...."
  • over 2 years ago05/24/18 at 6:25 pm (UTC)
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John Say replied to the discussion Tab Order not working
"Hi Bob!  Can you try this,  right click on the item and go to "Accessibility" and uncheck the option "object is visible to accessibility..."
  • over 3 years ago09/26/17 at 7:21 pm (UTC)
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"Hi Andrew!  If your course keeps on resuming to specific slide and you have a relatively long course, then I think you are hitting the re..."
  • over 3 years ago09/26/17 at 7:16 pm (UTC)
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"Hi Irina, I think you are referring to the Rise feature that lets users mark lessons complete as documented here:  https://articulate.co..."
  • over 3 years ago06/09/17 at 8:33 pm (UTC)
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"Hi James, You asked "How do we as developers control what goes up (e.g. John read vs. John completed)". The only Export option available..."
  • over 3 years ago06/09/17 at 8:29 pm (UTC)
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John Say replied to the discussion Rise Logo and Cover photo sizes
"We have no maximum width/height for logos.  Rise will automatically shrink down your images even if you import a really big image.  Ther..."
  • over 3 years ago06/05/17 at 8:20 pm (UTC)
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"Hi Amy, Unfortunately, there is no way to publish Rise courses to Flash. Rise publishes HTML5-only courses and does not use Flash player..."
  • over 3 years ago06/05/17 at 7:25 pm (UTC)
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"Hi Paul,  I tried embedding your PDF file in Rise and I was able to replicate the issue.  The external hyperlinks worked fine but the li..."
  • over 3 years ago06/05/17 at 6:50 pm (UTC)
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"Hi Sam,  I was able to figure out how to create a button that would have the same issue as yours.  1) Insert a regular button via the I..."
  • almost 4 years ago04/05/17 at 7:51 pm (UTC)
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"Hi Sam,  I tried the click and drag method with the unedited version of your sample file and I was able to select the 2 buttons.  I clic..."
  • almost 4 years ago04/05/17 at 5:15 pm (UTC)
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"Hi Sam!  I got to take a look at the problematic file with the problem button and it looks like the actual area of the button is set to b..."
  • almost 4 years ago04/05/17 at 4:41 pm (UTC)
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"Hi Tammy,   Really sorry for the trouble.  I have reached out to you and Tom using the existing case for the issue.  Hopefully we can in..."
  • almost 4 years ago03/13/17 at 9:11 pm (UTC)
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"Hi Alex!  If you're getting that error, I believe that you are using the URL/Embed content type in Rise.   I would recommend that you u..."
  • almost 4 years ago03/03/17 at 9:48 pm (UTC)
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John Say replied to the discussion Rise course not completing
"Hi Edward!  I think it would be better if we handle the issue via a support case so that we can do some in-depth troubleshooting.  I sen..."
  • almost 4 years ago02/10/17 at 6:39 pm (UTC)
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"Hi Martin,  Mailto: URLs do not work but what you can do is to use a URL shortener to create an HTTP address that forwards to your mailt..."
  • almost 4 years ago02/09/17 at 5:20 pm (UTC)
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"Hi Lucille!  I have an idea of inserting a button that has a lightbox trigger to show the specific content slide associated with that que..."
  • almost 4 years ago02/02/17 at 4:05 pm (UTC)
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"Hi R M,  I was able to do some testing and found that the 2 issues noted by Kuriko do NOT happen on custom shapes that act as buttons (w..."
  • 4 years ago01/10/17 at 6:46 pm (UTC)
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"Hi Vincent! It's most likely a problem with your trigger that increments the counter variable on each question slide.  To correct the beh..."
  • 4 years ago12/12/16 at 3:50 pm (UTC)
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John Say replied to the discussion MacBook Pro use
"Hi Linda!  You can use Storyline on a Mac by having virtual environment software like Parallels, Apple Boot Camp, and VMware.   Please ch..."
  • 4 years ago12/12/16 at 3:39 pm (UTC)
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John Say replied to the discussion Translation import inconsistent!
"Hi JP,  really sorry that the translation issue is still happening on your HP computer.   I do think we are having some progress with nar..."
  • over 4 years ago10/17/16 at 3:39 pm (UTC)
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John Say replied to the discussion Content different in html5 format.
"Hi Gustav!  I was able to see the issue you described on the HTML5 output of your course.   I was able to notice that when I view the H..."
  • over 4 years ago09/19/16 at 5:56 pm (UTC)