John Say
Staff
Tier 3 Customer Support Engineer
at
Articulate
Activity
John Say replied to the discussion Rise Logo and Cover photo sizes
"We have no maximum width/height for logos. Rise will automatically shrink down your images even if you import a really big image.
Ther..."
- almost 7 years ago06/05/17 at 8:20 pm (UTC)
Activity
John Say replied to the discussion Rise: Backward compatibility for IE9 and IE8
"Hi Amy,
Unfortunately, there is no way to publish Rise courses to Flash. Rise publishes HTML5-only courses and does not use Flash player..."
- almost 7 years ago06/05/17 at 7:25 pm (UTC)
Activity
John Say replied to the discussion Embedded Hyperlinks do not work when placed in a RISE QUIZ
"Hi Paul,
I tried embedding your PDF file in Rise and I was able to replicate the issue. The external hyperlinks worked fine but the li..."
- almost 7 years ago06/05/17 at 6:50 pm (UTC)
Activity
John Say replied to the discussion SL 360 Object can't be selected or moved.
"Hi Sam,
I was able to figure out how to create a button that would have the same issue as yours.
1) Insert a regular button via the I..."
- 7 years ago04/05/17 at 7:51 pm (UTC)
Activity
John Say replied to the discussion SL 360 Object can't be selected or moved.
"Hi Sam,
I tried the click and drag method with the unedited version of your sample file and I was able to select the 2 buttons. I clic..."
- 7 years ago04/05/17 at 5:15 pm (UTC)
Activity
John Say replied to the discussion SL 360 Object can't be selected or moved.
"Hi Sam! I got to take a look at the problematic file with the problem button and it looks like the actual area of the button is set to b..."
- 7 years ago04/05/17 at 4:41 pm (UTC)
Activity
John Say replied to the discussion Articulate tab disappeared after Office 2016 upgrade
"Hi Tammy,
Really sorry for the trouble. I have reached out to you and Tom using the existing case for the issue. Hopefully we can in..."
- 7 years ago03/13/17 at 9:11 pm (UTC)
Activity
John Say replied to the discussion Can a "mailto:" link be used within Rise?
"Hi Alex!
If you're getting that error, I believe that you are using the URL/Embed content type in Rise.
I would recommend that you u..."
- 7 years ago03/03/17 at 9:48 pm (UTC)
Activity
John Say replied to the discussion Rise course not completing
"Hi Edward!
I think it would be better if we handle the issue via a support case so that we can do some in-depth troubleshooting. I sen..."
- 7 years ago02/10/17 at 6:39 pm (UTC)
Activity
John Say replied to the discussion Can a "mailto:" link be used within Rise?
"Hi Martin,
Mailto: URLs do not work but what you can do is to use a URL shortener to create an HTTP address that forwards to your mailt..."
- 7 years ago02/09/17 at 5:20 pm (UTC)
Activity
John Say replied to the discussion Quiz review - branching to relevant content and returning back to the quiz review
"Hi Lucille! I have an idea of inserting a button that has a lightbox trigger to show the specific content slide associated with that que..."
- over 7 years ago02/02/17 at 4:05 pm (UTC)
Activity
John Say replied to the discussion WARNING: Accessibility bug in Storyline (WCAG/508 compliance)
"Hi R M,
I was able to do some testing and found that the 2 issues noted by Kuriko do NOT happen on custom shapes that act as buttons (w..."
- over 7 years ago01/10/17 at 6:46 pm (UTC)
Activity
John Say replied to the discussion Wrong Question count on quiz review!
"Hi Vincent! It's most likely a problem with your trigger that increments the counter variable on each question slide. To correct the beh..."
- over 7 years ago12/12/16 at 3:50 pm (UTC)
Activity
John Say replied to the discussion MacBook Pro use
"Hi Linda! You can use Storyline on a Mac by having virtual environment software like Parallels, Apple Boot Camp, and VMware. Please ch..."
- over 7 years ago12/12/16 at 3:39 pm (UTC)
Activity
John Say replied to the discussion Translation import inconsistent!
"Hi JP, really sorry that the translation issue is still happening on your HP computer. I do think we are having some progress with nar..."
- over 7 years ago10/17/16 at 3:39 pm (UTC)
Activity
John Say replied to the discussion Content different in html5 format.
"Hi Gustav!
I was able to see the issue you described on the HTML5 output of your course.
I was able to notice that when I view the H..."
- over 7 years ago09/19/16 at 5:56 pm (UTC)
Activity
John Say replied to the discussion Scrollbar zoom
"Hi Melissa!
The Zoom Region feature can't be controlled by a scroll bar, but perhaps you can try using a Slider and a few layers that s..."
- over 7 years ago09/19/16 at 4:18 pm (UTC)
Activity
John Say replied to the discussion Making your course play like a video and slide layers
"Hi Nina!
Storyline doesn't publish to a single video file but if you want the course to play by itself without the user having to click ..."
- over 7 years ago09/19/16 at 3:55 pm (UTC)
Activity
"Hi Colette! I was able to replicate the issue on my end. I was able to confirm that the margins are ignored in the HTML5 output if the..."
- over 7 years ago09/19/16 at 3:02 pm (UTC)
Activity
John Say replied to the discussion Variable works in Flash but not HTML5
"I finally figured out what was causing the problem. On your trigger "show layer invalid entry", on the condition, you put in "if TextEntr..."
- over 7 years ago08/25/16 at 8:58 pm (UTC)
Activity
John Say replied to the discussion Variable works in Flash but not HTML5
"Hi Edward! I was able to see the issue when I worked with your file. What's odd is that I am unable to reproduce the issue when I made a..."
- over 7 years ago08/24/16 at 6:36 pm (UTC)
Activity
John Say replied to the discussion Problem with asian languages (Unicode or true type)
"Hi Sainath,
Please check out the localization guidelines below. Hopefully this would help you with publishing your file.
http://www.ar..."
- almost 12 years ago08/07/12 at 10:08 am (UTC)
Activity
John Say replied to the discussion Publishing Issue (Flash Video) with Presenter
"Hi Ihsan,
If you're having trouble with your Flash files, you can check the Flash best practices article here:
http://www.articulate.co..."
- almost 12 years ago08/07/12 at 10:01 am (UTC)
Activity
John Say replied to the discussion Flash ignores click
"Hi Guillermo,
While Presenter supports the vast majority of PowerPoint animations, it does not support them all.
Among the non-supporte..."
- almost 12 years ago08/07/12 at 9:57 am (UTC)
Activity
John Say replied to the discussion Course will not play from my server
"Sorry, I misspelled your name Stacey."
- almost 13 years ago07/07/11 at 4:23 pm (UTC)