Kelly Auner
Kelly Auner Staff
Customer Happiness Specialist at Articulate
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"Hi Syed, Our team monitors flagged or reported posts for false positives and releases them to the community as soon as possible. You shou..."
  • almost 2 years ago07/18/22 at 1:03 pm (UTC)
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"Hi Luis! I see that you’ve reached out to our Support Engineers. That was a great call! We’ll continue the conversation in your support c..."
  • almost 2 years ago07/14/22 at 3:48 pm (UTC)
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Kelly Auner replied to the discussion Publishing as SCORM 1.2 Module
"Hi Jason, Welcome to the E-Learning Heroes community! ✨ I'm sorry to hear that you are experiencing this issue when trying to publis..."
  • almost 2 years ago07/14/22 at 3:36 pm (UTC)
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"Hi Sherri, I see that you’ve reached out to our Support Engineers and are working with my teammate, Mick. You’re in great hands! We’ll co..."
  • almost 2 years ago07/14/22 at 1:33 pm (UTC)
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"Hi Stephen, I see that you’ve reached out to our Support Engineers and are working with my teammate, Dexter. You’re in great hands! We’ll..."
  • almost 2 years ago07/13/22 at 5:31 pm (UTC)
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"Hi Victoria! I'm sorry to hear that you are experiencing an issue with updating Articulate 360 as well. I see that you’ve reached out to ..."
  • almost 2 years ago07/13/22 at 5:25 pm (UTC)
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"Hi Colette, Welcome to the E-Learning Heroes community! ✨ Since this is an older post and there have been many updates in Storyline 360, ..."
  • almost 2 years ago07/13/22 at 4:22 pm (UTC)
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"Hi Garry, Thanks for reaching out! It looks like Nick was experiencing a problem with the states not being read by the screen reader. Are..."
  • almost 2 years ago07/13/22 at 3:33 pm (UTC)
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Kelly Auner replied to the discussion Play on the timeline isn't working.
"Hi Tristin, Welcome to the E-Learning Heroes community! I'm sorry to hear that you are experiencing this issue and I understand it can be..."
  • almost 2 years ago07/13/22 at 2:39 pm (UTC)
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"Hi Michael, Welcome to the E-Learning Heroes community! ✨ You can create and edit quiz templates with Quizmaker 360. Here'..."
  • almost 2 years ago07/13/22 at 2:27 pm (UTC)
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"Hi Daniel, Thanks for reaching out! I'm sorry to hear that you're experiencing this issue of black bars appearing around your images. I'd..."
  • almost 2 years ago07/13/22 at 1:37 pm (UTC)
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"Hi TIL Assistant, Thank you for reaching out! I'm sorry to hear that you are experiencing this issue with the Goodbye message not appeari..."
  • almost 2 years ago07/12/22 at 8:06 pm (UTC)
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"Hi Stephanie, Thank you for reaching out! I didn't see a support case for you in our system, so I went ahead and opened a case on y..."
  • almost 2 years ago07/12/22 at 4:57 pm (UTC)
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"Hi Massimiliano, Thank you for providing that additional information. Please let us know if you need further assistance with this! You ca..."
  • almost 2 years ago07/12/22 at 4:43 pm (UTC)
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Kelly Auner replied to the discussion Issue with Review 360
"Hi Linda, I'm sorry to hear that you're experiencing this issue when publishing to Review 360! I'm happy to help troubleshoot. There are&..."
  • almost 2 years ago07/12/22 at 2:46 pm (UTC)
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Kelly Auner replied to the discussion zone calque perdue
"Hi Laetitia, Welcome to the E-Learning Heroes community! ✨ I'm sorry to hear that you are experiencing this issue when creating a layer. ..."
  • almost 2 years ago07/12/22 at 1:56 pm (UTC)
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Kelly Auner replied to the discussion The "player" feature is not working
"Hi Van, Welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are experiencing with the Player. I want to ask you ..."
  • almost 2 years ago07/11/22 at 7:36 pm (UTC)
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"Hi Jennifer, I don't see a support case opened by Lana on this subject, but I'm happy to help! Can you share your .story file through a s..."
  • almost 2 years ago07/11/22 at 6:33 pm (UTC)
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"Hi Laura, I'm sorry to hear that you are experiencing this issue! Have you looked into the suggestions Ashely posted above? I went ahead ..."
  • almost 2 years ago07/11/22 at 6:20 pm (UTC)
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"Hi Teresa, I'm happy to hear that you were able to figure this out! Thank you for updating this thread. I'm sure others in the community ..."
  • almost 2 years ago07/11/22 at 6:02 pm (UTC)
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Kelly Auner replied to the discussion SME not able to sign into Review 360
"Hi Rebecca, Welcome to the E-Learning Heroes community! I'm sorry to hear that they are having trouble signing in. If they can submit the..."
  • almost 2 years ago07/11/22 at 5:51 pm (UTC)
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Kelly Auner replied to the discussion Blurry Text in Images
"Hi Leona, I'm sorry to hear that you are experiencing this issue! Are you able to share your project with us so we can investigate furthe..."
  • almost 2 years ago07/11/22 at 5:42 pm (UTC)
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Kelly Auner replied to the discussion Gif picture problem in Storyline 360
"Hi SibaPrasad, I see that you’ve reached out to our Support Engineers, and are working with my teammate, Dexter. You’re in great hands! W..."
  • almost 2 years ago07/11/22 at 5:38 pm (UTC)
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"Hi Victoria, Thank you for reaching out! I'm sorry to hear that you are unable to see all of the images in the Content Library. Have you ..."
  • almost 2 years ago07/11/22 at 5:25 pm (UTC)
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"Hi Samantha, Welcome to the E-Learning Heroes community!✨ I see that you’ve reached out to our Support Engineers, and are working with my..."
  • almost 2 years ago07/11/22 at 3:08 pm (UTC)