Kelly Auner
Kelly Auner Staff
Customer Happiness Specialist at Articulate
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Kelly Auner replied to the discussion Update fails to download
"Hi Heather, Thank you for reaching out! I see that you’ve reached out to our Support Engineers and are working with my teammate, Darrell...."
  • almost 2 years ago07/27/22 at 2:06 pm (UTC)
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Kelly Auner replied to the discussion Reorder Scenes in Story View?
"Hi Gwen! Thanks for the additional information. I'm unable to view the images you attached, so I went ahead and opened a support case on ..."
  • almost 2 years ago07/27/22 at 1:58 pm (UTC)
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Kelly Auner replied to the discussion Bold does not seem bold font when published
"Hi Birgitte! I'm happy to hear you solved this issue with the font. Thank you for updating this thread. I'm sure others in the community ..."
  • almost 2 years ago07/27/22 at 1:35 pm (UTC)
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Kelly Auner replied to the discussion Have to click buttons twice on feedback slides
"Hi Rebecca, Welcome to the E-Learning Heroes community! ✨ I see that you’ve reached out to our Support Engineers and are working with my ..."
  • almost 2 years ago07/26/22 at 7:52 pm (UTC)
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Kelly Auner replied to the discussion The player you selected is not supported
"Hi Abby, Thank you for reaching out! I'm sorry to hear that you are experiencing this issue. Since this is an older post, I'd like to ask..."
  • almost 2 years ago07/26/22 at 1:57 pm (UTC)
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Kelly Auner replied to the discussion Cannot Login - Tried it all
"Hi Cormac, I'm sorry to hear that you are experiencing this issue! I see that you’ve reached out to our Support Engineers and are working..."
  • almost 2 years ago07/25/22 at 4:54 pm (UTC)
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Kelly Auner replied to the discussion Monthly Subscription Option for Articulate 360
"Hi Sherrise, Welcome to the E-Learning Heroes community! ✨ I understand that you would like the option to purchase a monthly subscription..."
  • almost 2 years ago07/25/22 at 3:10 pm (UTC)
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Kelly Auner replied to the discussion Articulate 360
"Hi lakel, Welcome to the E-Learning Heroes community! ✨ I'm sorry to hear that you are experiencing this issue when trying to install Sto..."
  • almost 2 years ago07/25/22 at 2:36 pm (UTC)
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Kelly Auner replied to the discussion Quizmaker
"Hi Danyelle, Welcome to the E-Learning Heroes community! ✨ You can track learners' progress by publishing your course to a learning manag..."
  • almost 2 years ago07/25/22 at 1:54 pm (UTC)
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Kelly Auner replied to the discussion PowerPoint Content Updates
"Hi Jessica, Welcome to the E-Learning Heroes community! ✨ This sounds like an interesting feature! Currently, the project in PowerPoint w..."
  • almost 2 years ago07/19/22 at 5:28 pm (UTC)
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Kelly Auner replied to the discussion Get Classic Glossary format in Modern Player
"Hi Terrie, Welcome to the E-Learning Heroes community! Thank you for sharing your preference with us. We appreciate your feedback! You ca..."
  • almost 2 years ago07/19/22 at 4:09 pm (UTC)
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Kelly Auner replied to the discussion New to Storyline: Playhead issue
"Hi, everyone! I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important ..."
  • almost 2 years ago07/19/22 at 2:17 pm (UTC)
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Kelly Auner replied to the discussion Scrub bar on timeline - is there a way to only show asssets that appear at a particular frame in the design mode
"Hi Charmaine, Pierre, and Fred! I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve i..."
  • almost 2 years ago07/19/22 at 2:16 pm (UTC)
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Kelly Auner replied to the discussion Timeline preview is SLOW and jumpy
"Hi, everyone! I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important ..."
  • almost 2 years ago07/19/22 at 2:15 pm (UTC)
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Kelly Auner replied to the discussion Animating in Storyline
"Hi Harold, I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important fix..."
  • almost 2 years ago07/19/22 at 2:14 pm (UTC)
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Kelly Auner replied to the discussion Timeline lagging when editing/viewing
"Hi, all! I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important fixes..."
  • almost 2 years ago07/19/22 at 2:13 pm (UTC)
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Kelly Auner replied to the discussion Scrubbing the timeline
"Hi, all! I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important fixes..."
  • almost 2 years ago07/19/22 at 2:12 pm (UTC)
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Kelly Auner replied to the discussion Timeline scrub???
"Hi, all! I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important fixes..."
  • almost 2 years ago07/19/22 at 2:11 pm (UTC)
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Kelly Auner replied to the discussion Scrubbing the timeline : actual view ?
"Hi, Everyone! I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important ..."
  • almost 2 years ago07/19/22 at 2:10 pm (UTC)
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Kelly Auner replied to the discussion scrolling through timeline
"Hi Anna and Phil, I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included import..."
  • almost 2 years ago07/19/22 at 2:09 pm (UTC)
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Kelly Auner replied to the discussion Storyline crashes multiple times a day
"Hi Brent and Matthew, I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included im..."
  • almost 2 years ago07/19/22 at 2:07 pm (UTC)
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Kelly Auner replied to the discussion Can I clean up my slide due to my timeline being full of different bits of content?
"Hi, all! I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important fixes..."
  • almost 2 years ago07/19/22 at 2:04 pm (UTC)
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Kelly Auner replied to the discussion AUDIO and SCREEN is CHOPPY
"Hi Valerie, Thanks for reaching out! I'm sorry to hear you are experiencing choppy audio and video. Since this is an older post, I'd like..."
  • almost 2 years ago07/19/22 at 1:25 pm (UTC)
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Kelly Auner replied to the discussion Unable to resume the quiz from the saved state
"Hi Bhuvana, Welcome to the E-Learning Heroes community! ✨ I'm sorry to hear that you are experiencing an issue with the course starting f..."
  • almost 2 years ago07/18/22 at 6:51 pm (UTC)
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Kelly Auner replied to the discussion Multiple Choice Quiz Question Fly In Animation with Option "By Paragraph" Causes Choices to Duplicate
"Hi iTEL Hub, Welcome to the E-Learning Heroes community! ✨ When the entrance animation is set to Fly In: by paragraph, this will cause th..."
  • almost 2 years ago07/18/22 at 2:07 pm (UTC)