Kelly Auner
Staff
Customer Happiness Specialist
at
Articulate
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Connecticut
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Contact Me
Activity
Kelly Auner replied to the discussion Publish Storyline without Tracking
"Hi Matthew,
I see that you’ve reached out to our Support Engineers. You’re in great hands! We’ll continue the conversation in your suppor..."
- almost 2 years ago05/19/22 at 12:33 pm (UTC)
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Kelly Auner replied to the discussion Annoying bug when changing shadow parameters
"Hi Renato,
I'm sorry to hear that you are experiencing this issue when trying to change a shape's shadow! Here is a resource on how to ac..."
- almost 2 years ago05/18/22 at 6:54 pm (UTC)
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Kelly Auner replied to the discussion Storyline Feature Request - Locking position of slides in a scene
"Hi Thaddeus,
Thank you for your feedback! We currently have a feature request logged for the option to lock slides in place. I'll add you..."
- almost 2 years ago05/18/22 at 1:46 pm (UTC)
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Kelly Auner replied to the discussion Articulate Review 360 is taking too long to process to publish review chapter course.
"Hi Zeinab,
I'm sorry to hear that it is taking so long to publish to Review 360! Yesterday, we were experiencing some intermittent ..."
- almost 2 years ago05/18/22 at 1:07 pm (UTC)
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Kelly Auner replied to the discussion Different volume levels between audio- and videofiles
"Hi Robbie!
I went ahead and opened a support case on your behalf so we can investigate what's going on with your video volume in Review 3..."
- 2 years ago05/17/22 at 1:47 pm (UTC)
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Kelly Auner replied to the discussion Preview Crashing
"Hi Hoa,
I'm sorry to hear you are experiencing this issue! I see that you’ve reached out to our Support Engineers. You’re in great hands!..."
- 2 years ago05/17/22 at 1:23 pm (UTC)
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Kelly Auner replied to the discussion No video, sound only
"Hi David,
I saw you asked about this in another post. I've replied to your question here!"
- 2 years ago05/17/22 at 1:16 pm (UTC)
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Kelly Auner replied to the discussion Black screen with sound when I publish videos. Help!
"Hi David,
Welcome to the E-Learning Heroes community!
I apologize for the issues you are experiencing when trying to publish videos. Firs..."
- 2 years ago05/17/22 at 1:14 pm (UTC)
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Kelly Auner replied to the discussion Collaborating in Rise and publishing to Review
"Hi Angelique,
Welcome to the E-Learning Heroes community!
Currently, only the course owner can update existing Review 360 content. ..."
- 2 years ago05/16/22 at 7:30 pm (UTC)
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Kelly Auner replied to the discussion Build an Accessible Drag and Drop Interaction in Storyline
"Hi Amanda,
We appreciate your feedback. Accessibility is very important to us, and we're committed to refining our Storyline 360 features..."
- 2 years ago05/16/22 at 6:20 pm (UTC)
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Kelly Auner replied to the discussion Quizmaker reporting and tracking LMS
"Hi Gloria,
I see that you’ve reached out to our Support Engineers. You’re in great hands! We’ll continue the conversation in your support..."
- 2 years ago05/16/22 at 3:54 pm (UTC)
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Kelly Auner replied to the discussion Resultado de las evaluaciones
"Hi Danya,
Welcome to the E-Learning Heroes community!
I'd like to confirm with authoring tool you are using. Review 360 is for sharing co..."
- 2 years ago05/16/22 at 3:35 pm (UTC)
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Kelly Auner replied to the discussion Help! Buttons in button set disabled but still show as visited when clicked
"Hi Vanessa,
I see that you’ve reached out to our Support Engineers and are working with my teammate. You’re in great hands! We’ll continu..."
- 2 years ago05/16/22 at 3:21 pm (UTC)
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Kelly Auner replied to the discussion Storyline 360 - Multiple Choice issue
"I'm happy to help, Cameron. Glad it worked!"
- 2 years ago05/16/22 at 2:57 pm (UTC)
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Kelly Auner replied to the discussion Newbie trying for something quite specific- audio narration over step by step scenes
"Hi Emmanual,
Welcome to the E-Learning Heroes community!
You can learn how to record narration here! Adding audio while p..."
- 2 years ago05/16/22 at 2:41 pm (UTC)
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Kelly Auner replied to the discussion Storyline 360 - Multiple Choice issue
"Hi Cameron,
Welcome to the E-Learning Heroes community! I want to confirm that you would like all of the options to appear at the same ti..."
- 2 years ago05/16/22 at 2:40 pm (UTC)
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Kelly Auner replied to the discussion Blurry slide layers when publishing to Word
"Hi Adriette,
Welcome to the E-Learning Heroes community! I see that you’ve reached out to our Support Engineers and are working with my t..."
- 2 years ago05/16/22 at 2:06 pm (UTC)
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Kelly Auner replied to the discussion Timeline Shortcuts
"Hi Xpan Interactive Ltd. 10,
Welcome to the E-Learning Heroes community!
Here is a list of keyboard shortcuts to help spe..."
- 2 years ago05/13/22 at 4:12 pm (UTC)
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Kelly Auner replied to the discussion Review 360 requiring Articulate account holders to sign in to leave feedback
"Hi Mark,
I'm sorry to hear that you are experiencing this issue! The last major change to Review 360 was released in March. You can find ..."
- 2 years ago05/13/22 at 2:57 pm (UTC)
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Kelly Auner replied to the discussion Showing Time in Storyboard 1 Timeline and in the Audio Timeline
"Hi, Everyone!
I have some great news to share! We just released a really cool feature that now displays minutes and seconds in Timeline. ..."
- 2 years ago05/11/22 at 6:58 pm (UTC)
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Kelly Auner replied to the discussion Changing seconds to minutes on timeline bar
"Hi, Everyone!
I have some great news to share! We just released a really cool feature that now displays minutes and seconds in Timeline. ..."
- 2 years ago05/11/22 at 6:58 pm (UTC)
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Kelly Auner replied to the discussion Change timeline from seconds to minutes?
"Hi, Everyone!
I have some great news to share! We just released a really cool feature that now displays minutes and seconds in Timeline. ..."
- 2 years ago05/11/22 at 6:57 pm (UTC)
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Kelly Auner replied to the discussion Update: Storyline Error Messages and Crashing Files Not Saving ETC
"Hi Darcy,
I see that you're working with one of our Support Engineers. You're in great hands! We'll continue the conversation in your sup..."
- 2 years ago05/11/22 at 1:40 pm (UTC)
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Kelly Auner replied to the discussion Storyline Crashes While Previewing
"Hi Sandra,
Welcome to the E-Learning Heroes community! I'm sorry to hear that you are experiencing this issue. There a few things ..."
- 2 years ago05/11/22 at 1:32 pm (UTC)
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Kelly Auner replied to the discussion ERROR desktop.min.css.map
"Hi Marita,
I see that you’ve reached out to our Support Engineers and are working with my teammate. You’re in great hands! We’ll continue..."
- 2 years ago05/11/22 at 12:25 pm (UTC)