Lea Agato
Staff
Customer Support Engineer
at
Articulate
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Metro Manila, Philippines
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Website
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Contact Me
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Lea Agato replied to the discussion How can I add text to rise start page details without republishing
"Hi Stacy! While our team doesn't support modifying the published output for Rise, hopefully, someone from the community can share their t..."
- over 2 years ago10/12/21 at 12:58 pm (UTC)
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Lea Agato replied to the discussion Bug Rise/Moodle on small screen
"Hi there! I'm sorry you're encountering this issue. We have this documented as a possible software bug. We can't provide..."
- over 2 years ago10/12/21 at 12:39 pm (UTC)
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Lea Agato replied to the discussion preview not showing
"Hi there! We want to make sure we're addressing the exact issue you're experiencing. Can you open a case here? Please include ..."
- over 2 years ago10/09/21 at 2:46 am (UTC)
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Lea Agato replied to the discussion Image color distortion
"Hi Kyle, I'm sorry you're seeing this issue. We have this documented as a possible software bug, and we'll be sure to let you know ..."
- over 2 years ago10/09/21 at 2:30 am (UTC)
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Lea Agato replied to the discussion Inserting PDF Editable Fields into a Rise 360 course
"Hi Kris! If it's possible, can you share the link/iframe code you're using? We'd be happy to help troubleshoot it for you. "
- over 2 years ago10/09/21 at 2:24 am (UTC)
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Lea Agato replied to the discussion Storyline Block "Jumping" in Browser Window
"Hi Kim, it looks like you've submitted a case, and are working with Darrell on this issue. You're in good hands! Your issue is now ..."
- over 2 years ago10/09/21 at 2:12 am (UTC)
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Lea Agato replied to the discussion Rise issues
"Hi Rawan! I'm sorry to hear you're facing issues with your Rise course. You can open a support case using this link. It will b..."
- over 2 years ago10/09/21 at 2:01 am (UTC)
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Lea Agato replied to the discussion LMS marking as complete
"Hi Anthony, can you try testing your course in SCORM Cloud and see if you can replicate the issue? If you still experienc..."
- over 2 years ago10/09/21 at 1:55 am (UTC)
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"Hi Justin! Since your seeing this issue in SumTotal, I recommend testing your course in SCORM Cloud to confirm whether or not it's an LMS..."
- over 2 years ago10/09/21 at 1:04 am (UTC)
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Lea Agato replied to the discussion Image not showing up in the preview or final scorm
"Thanks for sharing your screen recording! I'm sorry to hear you're running into this issue. Would you be able to share a copy of th..."
- over 2 years ago10/08/21 at 9:18 pm (UTC)
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Lea Agato replied to the discussion Embedding an Adobe PDF into a Rise embed block
"Hi Kris! I added your link in an iframe and I ran it on an iframe tester and it didn't work as well.
It looks like a limitation in ..."
- over 2 years ago10/08/21 at 7:35 pm (UTC)
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Lea Agato replied to the discussion Inserting template gets stuck every time?
"Hi folks! I'm really sorry you're encountering this issue. We have this documented as a possible software bug, and we'll share upda..."
- over 2 years ago10/08/21 at 2:09 pm (UTC)
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"Hi Niescha, this should work for Microsoft forms. I'd like to help you troubleshoot this. Can you share the embed code here? Thanks!"
- over 2 years ago10/05/21 at 2:03 am (UTC)
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Lea Agato replied to the discussion Search and Replace
"Thanks for letting us know this feature is a critical need for you. This helps us understand the customer impact of this feature and I'll..."
- over 2 years ago10/04/21 at 3:20 am (UTC)
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Lea Agato replied to the discussion Audio player formatting / visibility issues
"Thanks for sharing your thoughts on the Rise audio player. I've taken note of your custom requirements for the audio block and..."
- over 2 years ago10/04/21 at 2:37 am (UTC)
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Lea Agato replied to the discussion Rise - Quiz Scoring for multiple quiz blocks
"Hi Indrani! Yes, tracking multiple quizzes can be done in Storyline 360. You can do this by selecting other results slides when ide..."
- over 2 years ago10/04/21 at 12:37 am (UTC)
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Lea Agato replied to the discussion Attributing images Rise
"Hi Damien, here's a post from Tom Kuhlmann that could help.
I also invite other members of the community to chime in with thei..."
- over 2 years ago10/04/21 at 12:33 am (UTC)
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"Hi Niescha, there isn't any way to create essay type forms in Rise at the moment, but we're tracking requests for this feature and I've a..."
- over 2 years ago10/04/21 at 12:21 am (UTC)
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Lea Agato replied to the discussion Embed PDF error
"Hi Hanta! It isn’t possible to view web objects during preview. You will need to publish your course in order to view the web objec..."
- over 2 years ago10/03/21 at 10:05 pm (UTC)
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Lea Agato replied to the discussion Rise 360 share link expiry
"Hi Shannon, will you be able to share the link here so we can troubleshoot your course? Thanks!"
- over 2 years ago10/02/21 at 4:00 am (UTC)
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Lea Agato replied to the discussion Centering images in the Tab block
"Hi everyone! We're excited to announce that you can now align your images in accordion, tabs, timeline, and process blocks. Choose from l..."
- over 2 years ago10/02/21 at 12:19 am (UTC)
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Lea Agato replied to the discussion Seeking Options to Center Photo in Rise Interactive Tabs
"Hi everyone! We're excited to announce that you can now align your images in accordion, tabs, timeline, and process blocks. Choose from l..."
- over 2 years ago10/02/21 at 12:17 am (UTC)
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Lea Agato replied to the discussion Centering images in a tabs block in Rise 360
"Hi everyone! We're excited to announce that you can now align your images in accordion, tabs, timeline, and process blocks. Choose from l..."
- over 2 years ago10/02/21 at 12:16 am (UTC)
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Lea Agato replied to the discussion Rise accordian block
"Hi everyone! We're excited to announce that you can now align your images in accordion, tabs, timeline, and process blocks. Choose from l..."
- over 2 years ago10/02/21 at 12:13 am (UTC)
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Lea Agato replied to the discussion Can i adjust image alignment in accordian/tabs section?
"Hi everyone! We're excited to announce that you can now align your images in accordion, tabs, timeline, and process blocks. Choose from l..."
- over 2 years ago10/02/21 at 12:09 am (UTC)