"Hi Cheryl, I’m sorry you’re having some trouble here. Have you already tried downloading non-Latin characters using these steps? Let m..."

"Hi Zehra, I’m sorry you’re having some trouble here. I’m not seeing this issue on my end. The quickest path to resolution is to have ou..."

"Hi Marcela, I’m sorry you’re having a bit of trouble here. This seems to be working fine in Rise overall. I’m wondering if you might be..."

"Hi there, Yes - you can do this in Rise! Start by importing your Engage content into Storyline. You can learn how to do that here. The..."

"Hi Rasa, Yes - it is possible to do this. If you are importing to .gif, .bmp, .jpg, .png, .mov, .wav, or .avi these formats can be inse..."

"Hi Sam, I’m sorry you’re experiencing an issue with this. It looks like my colleague Leslie has been helping you in another forum threa..."

"Hi Kim, Thanks for reaching out!  I don’t currently have any updates, but you are now subscribed to this conversation which means as we..."

"Hi Angela, Thanks for posting your question. I don’t currently have any updates, but you are now subscribed to this conversation which ..."

"Hi Nicole, Just sent you a copy! Please reach out if I can help with anything else."

"Hi Luke, Thanks for reaching out! I don’t currently have any updates, but you are now subscribed to this conversation which means as we..."

"Hi Cheryl, Thanks for reaching out - absolutely! I’ve added your feedback and you’ll automatically be notified of any updates we share h..."

"Hi Kayla and Andrew, Thanks for your posts! I don’t currently have any updates, but you are now subscribed to this conversation which m..."

"Hi Amy, I’m sorry you’re experiencing some trouble here. The quickest way to resolve this issue is to have our support team take a look..."

"Hi Koen, Thanks for sharing your feedback here! We’d love to hear more about how this ability would make authoring in Rise easier. The ..."

"Hi Michael, Thanks for your question! All videos uploaded to Rise get converted to h.264 for the video codec and AAC for the audio code..."

"Hi Thomas, Thanks for reaching out. And, Ian thanks for jumping in here. Turning on Shuffle Answer Choices for your quiz will shuffle t..."

"Hi David, Thanks for your question. Your Rise course should resume where you left off once it’s uploaded to an LMS. You can try troubl..."

"Hi Verne, I’m sorry you’ve hit a roadblock here. It looks like you are trying to upload your audio file by clicking Media, instead, cli..."

"Hi Guy, I’m sorry you’re still experiencing some trouble. The quickest way to resolve this issue is to have our support team take a loo..."

"Hi Nicole, I’m sorry you’re experiencing trouble with this. I’ve submitted a case to our Support Team on your behalf. They can help you..."

"Hi Angela, It sounds like you want access to question-level results from multiple quizzes in a Rise course is that correct? This is pos..."

"Hi Claudia, It sounds like you may have been experiencing a brief issue we discovered within Rise. This issue was resolved. Can you try..."

"Hi Natalie, Thanks for reaching out to us here. I’ve submitted a case to our Support Team on your behalf. They can help you get this re..."

"Hi Randy, I’m sorry you’ve hit a roadblock here. The quickest way to resolve this issue is to reach out to our Support Team. They can t..."

"Hi Kristen and Melissa, Thanks for your question. Right now, there isn’t a way to remove the step number and/or label box completely. ..."