"Hey Andrew, welcome to the community! Here are a few things you can try to correct the issue: Ensure that you have an Internet connectio..."

"Hi Randy,  You won't be able to customize the player itself with your own buttons and menus until the SDK is released, but maybe somethin..."

"Awesome, Sandra Glad to hear it!"

"Hi Leslie,  See if my suggestions from your other post help out.  Otherwise, we'd be happy to have you open a support ticket.  Thanks!"

"Sorry for the trouble, Leslie.  You may need to reinstall your Articulate fonts, as described here. You'll also want to be sure you're fo..."

"Sorry to hear about the trouble, Brady. Definitely sounds unusual.  Can you please be sure you're following some basic rules to prevent s..."

"Hi Sandra! Sounds like you might be trying to test the course locally, which will prevent some functionality from working due to Flash re..."

"Hi Noureen,  There are a lot of possibilities and solutions out there, but here's our official article on it.  Hope that's what you're lo..."

"Hi Mike! Have you tried Publishing to Word? Or is that where you're seeing the overlap? "

"Awesome! Good call, Rebecca Hope that works for you, Janet..."

"Hey Andy! That's a bit out of my wheelhouse, but I think you should be able to find that info by enabling and reading a debug log. Here's..."

"Hey Mitch! There isn't a way to record the users' screen at this time from within Storyline, but I've seen it suggested a few times in th..."

"Thanks for checking those items and for the screenshot, Donna.  I honestly haven't seen that "red x of doom" since the early days of Stor..."

"Thanks, Michael.  Looks like Christine provided you with some additional troubleshooting steps this morning. Outside of a repair (which w..."

"Hey Nick, welcome to the community! Do you have an idea of what kind of game show you'd like to create? Here are a couple links to games ..."

"Thanks, Art. We'll take a look ASAP."

"Oh, cool! Glad to hear it. Thanks for checking back in"

"Hi Michael,  I haven't had any trouble myself using the Publish for Word feature since installing Update 3, but there have a been a few r..."

"Sure thing, Debbie   Good luck with the project!"

"Hmm, that's the first of heard of something like that happening. You're following these basic rules, yeah? Work on your local drive (you..."

"Hi Brandon,  Really sorry to hear that. Storyline actually preloads published content in a specific order to help prevent that kind of th..."

"Hi Tammy, How did you zip the file? If you're not already, I'd recommend using the built-in zip function that you're offered after the pu..."

"Hi Nicole,  You'll want to use the Publish to CD option.  You'll then launch the course using the Launch_Story.exe file that is produced. "

"Hey Brandon! That doesn't sound good How are you testing the course? Locally or hosted online? Are you viewing Flash or HTML5 or Mobile ..."

"Hi Nicole,  Do you have any links to the published content we could check, or if you'd rather, we'd be happy to check out the files thems..."