Ali Goulet
Ali Goulet Staff
Customer Care Advocate at Articulate
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"Hey Rob, I have some great news!  We just released another update for Studio 360, and included a couple important fixes that you'll see..."
  • over 6 years ago11/14/17 at 4:34 pm (UTC)
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"Hey Jessica,  I have some great news!  We just released another update for Storyline 360, and included a few important fixes and new fe..."
  • over 6 years ago11/14/17 at 4:30 pm (UTC)
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"Hey Everyone, I have some great news!  We just released another update for Storyline 360, and included a few important fixes and new fe..."
  • over 6 years ago11/14/17 at 4:27 pm (UTC)
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"Hey Antonio and Bruno, I have some great news!  We just released another update for Storyline 360, and included a few important fixes a..."
  • over 6 years ago11/14/17 at 4:26 pm (UTC)
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Ali Goulet replied to the discussion How to create a survey
"Hey Katie,   I have some great news!  We just released another update for Storyline 360, and included a few important fixes and new fea..."
  • over 6 years ago11/14/17 at 4:23 pm (UTC)
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"Hey Everyone,   I have some great news!  We just released another update for Storyline 360, and included a few important fixes and new ..."
  • over 6 years ago11/14/17 at 4:22 pm (UTC)
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"Yay! So glad to hear that, Michele. Thanks for popping in here 😄"
  • over 6 years ago11/14/17 at 4:00 pm (UTC)
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"Hey Hamid, Thanks so much for sharing your file and that screen recording! Really helpful. Your file didn't throw me any errors when te..."
  • over 6 years ago11/14/17 at 3:53 pm (UTC)
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Ali Goulet replied to the discussion Showing Layer Titles in Player Menu
"So glad to hear that, Paul! Good luck on the rest of your project 😄"
  • over 6 years ago11/14/17 at 3:36 pm (UTC)
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"Hey Ravindra! There isn't a specific size limit for videos in Storyline 2- I've seen even larger sized videos than the size you mentione..."
  • over 6 years ago11/13/17 at 10:04 pm (UTC)
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"Hey Hamid! Thanks so much for those details.  I want to make sure I fully understand what's happening, so I have a couple more question..."
  • over 6 years ago11/13/17 at 9:18 pm (UTC)
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Ali Goulet replied to the discussion Showing Layer Titles in Player Menu
"Hey Paul! There isn't an option in Storyline to jump to slide layers in the menu. If you need your learners to be able to jump to a laye..."
  • over 6 years ago11/13/17 at 8:53 pm (UTC)
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"Hey Polly!  So sorry that's happening- I'm happy to help! Where are you uploading your course to when viewing it in Chrome (learning ma..."
  • over 6 years ago11/13/17 at 6:06 pm (UTC)
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Ali Goulet replied to the discussion Graphic Cut Off on Flash Only
"Hey Mike, Thanks a bunch for including those screenshots- really helpful. Sorry you're running into that! Can you share your .story pro..."
  • over 6 years ago11/10/17 at 5:13 pm (UTC)
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"Hey Cory! Thanks for sharing your file here and with our Support Engineers.  It looks like my colleague Rowie was able to publish your ..."
  • over 6 years ago11/10/17 at 5:01 pm (UTC)
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"That does sound odd, Ciaran. Thanks for letting us know about this. I'm happy to dig in here with you, and I have a few questions to sta..."
  • over 6 years ago11/10/17 at 4:00 pm (UTC)
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"Hey Hamid! Thanks for those screenshots, really helpful. Just to confirm- are you trying to launch the Published for CD output launch_s..."
  • over 6 years ago11/09/17 at 10:43 pm (UTC)
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Ali Goulet replied to the discussion Unable to Export translation
"Hey Ajeet, Sorry that's happening- I'm happy to help! I have a few questions to help narrow down the cause here: What version of Stor..."
  • over 6 years ago11/09/17 at 10:03 pm (UTC)
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Ali Goulet replied to the discussion My slide only appears as grey
"Hey David!  That definitely sounds odd. Can you share your .story file here so I can take a look at what's happening? You can add it ri..."
  • over 6 years ago11/09/17 at 9:01 pm (UTC)
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Ali Goulet replied to the discussion Publishing 360 to a Word document
"Sorry that's happening, Kathy! Let's get to the bottom of it. I have a few questions to help track down the cause here: Where is the ..."
  • over 6 years ago11/09/17 at 7:07 pm (UTC)
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"Hey Kim! So sorry you're running into these hiccups when updating your course- thanks for sharing those screenshots here. I'm happy to h..."
  • over 6 years ago11/09/17 at 6:21 pm (UTC)
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"Hey Valentina, Thanks for letting us know! Glad the first issue is solved- let's get down to business with that second issue. From your..."
  • over 6 years ago11/09/17 at 5:54 pm (UTC)
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"Hey Stephane, Thanks so much for checking in! This issue is also present in Storyline 3 and on our radar. We'll let you know as soon as..."
  • over 6 years ago11/09/17 at 4:10 pm (UTC)
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"Hey Christian! Thanks for letting me know. It looks like our Support Engineers sent a couple replies to you earlier this week. If you're..."
  • over 6 years ago11/09/17 at 3:34 pm (UTC)
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"Oh no, Don! So sorry you ran into this-- let's get it sorted out so you can continue with your trial. I definitely don't want you to miss..."
  • over 6 years ago11/08/17 at 10:33 pm (UTC)