Clara
Clara Staff
Senior Technical Support Engineer at Articulate
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Clara replied to the discussion Not able to upload to Review
"Hi Tanisha I'm sorry you're having issues with Storyline crashing when publishing to Review 360 as well. Is the file that you are trying..."
  • 2 years ago04/22/22 at 8:00 pm (UTC)
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"Hi Carolina! I agree with Walt's suggestion. And I found an article about Lightboxes that could help you get started."
  • 2 years ago04/22/22 at 6:02 pm (UTC)
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Clara replied to the discussion Articulate replay freezes
"Hi Alice You could also give these steps a try: Change Graphics Settings 1.On your keyboard, press the Windows key + the letter "i" at th..."
  • 2 years ago04/22/22 at 3:32 pm (UTC)
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Clara replied to the discussion Error while publishing a video
"Hi Karabo, Thank you for sharing your story file! I am able to publish to video without issue. Is there a specific error message that you..."
  • 2 years ago04/20/22 at 7:33 pm (UTC)
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"Lol, better late than never! Love to hear it! Here is user guide for your reference! Or if you prefer some training videos! Welcome to th..."
  • 2 years ago04/20/22 at 7:17 pm (UTC)
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Clara replied to the discussion Using Markers for Menu?
"Hi Sharria, Here is an article on how to customize the menu. I'm looking forward to the examples the talented members of our community ca..."
  • 2 years ago03/11/22 at 9:52 pm (UTC)
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Clara replied to the discussion Comments not working right.
"Hi Charles Does it seem that you only lost comments recently or on a particular course? I don't see any Review status issues from the las..."
  • 2 years ago03/11/22 at 8:46 pm (UTC)
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Clara replied to the discussion Error on quizzing slides
"Hi, Kassy. Thank you for opening a support case! I see you're working with my teammate Georvy, who gave you a few suggestions: Import sl..."
  • 2 years ago03/11/22 at 7:33 pm (UTC)
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"Hi Jenn and Jodi, This is still an open feature request but I have added your voices to it and here is how we handle feature requests."
  • 2 years ago03/11/22 at 7:18 pm (UTC)
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Clara replied to the discussion Format painter not working?
"Hi MT! Glad to hear it is working for you now. But if you do find the behavior resurfaces, please reach out to our support engineers!"
  • 2 years ago03/11/22 at 5:11 pm (UTC)
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"Hi Azeez Sorry you're running into this error message! The first thing I'd recommend is doing a simple repair of Storyline 360..."
  • 2 years ago03/11/22 at 4:21 pm (UTC)
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Clara replied to the discussion Mac User Advice
"Hi all We have a possible bug logged where working with triggers can cause lag on an M1 Mac. I will add your voices to the bug ..."
  • 2 years ago03/11/22 at 3:54 pm (UTC)
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Clara replied to the discussion Blurry screen recordings
"Hi Ari! As long as you are on the latest build of Storyline 360 and are following some best practices, then you may want to reach out to ..."
  • 2 years ago03/11/22 at 3:38 pm (UTC)
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"Hi Jeff! Can you confirm if you are able to see the downloads as demonstrated here? Or are you looking for a video on how to assign seats..."
  • 2 years ago03/10/22 at 9:53 pm (UTC)
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"Hi Eknath, Sorry to hear you’re running into this! If you have already ran through following the article about the network endpoints and ..."
  • 2 years ago03/10/22 at 9:37 pm (UTC)
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Clara replied to the discussion Slow to load My Contents
"Hi Lori! It looks like everything was up around that time. I would check to make sure your Chrome is on the latest version, which is Vers..."
  • 2 years ago03/10/22 at 9:28 pm (UTC)
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"Hello Erica, There are a few things you could try: Make sure you are following these tips If your project is large, consider breaking it..."
  • 2 years ago03/10/22 at 8:29 pm (UTC)
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Clara replied to the discussion Batch publish mode?
"Hi Dominik, No updates yet, but I added you to the feature request report! Here's a bit more about how we work to prioritize feature requ..."
  • 2 years ago03/10/22 at 8:03 pm (UTC)
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Clara replied to the discussion image distorting
"Hi Samantha! It looks like you are replying via e-mail, which attached your signature. No biggie, if you don't mind your signature being ..."
  • 2 years ago03/10/22 at 5:35 pm (UTC)
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Clara replied to the discussion Audio drops in Google Chrome
"Hi Martin! Sorry, you're running into an issue with the audio behavior in Chrome. Are you noticing this behavior when your course is loca..."
  • 2 years ago03/10/22 at 5:29 pm (UTC)
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"Hi Scott, I was also able to successfully import. You might want to make sure you are working with your PPT file and Storyline project lo..."
  • 2 years ago03/09/22 at 10:15 pm (UTC)
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Clara replied to the discussion Can't publish to Word
"Thanks Carrie, for submitting the case - you are in good hands and I will follow along as well! "
  • 2 years ago03/09/22 at 4:56 pm (UTC)
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Clara replied to the discussion Articulate user groups Poland
"Hi James, There are already a few big threads going on about user groups, you can find some of them here and here. You might be able to p..."
  • 2 years ago03/09/22 at 3:02 pm (UTC)
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Clara replied to the discussion Can't publish to Word
"Hi Carrie! Below is something that we advise and could be causing your publishing to Word issue. Be sure the file paths to your projects ..."
  • 2 years ago03/08/22 at 9:35 pm (UTC)
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"Yikes! Sorry to hear Storyline keeps doing that to you, Codea. I'd take a look at fixes here and start with a repair of Storyli..."
  • 2 years ago03/08/22 at 9:18 pm (UTC)