Eric Santos
Staff
Customer Happiness Specialist
at
Articulate Global
Activity
Eric Santos replied to the discussion 360 Image Not Rendering Correctly
"Hi Kristine,
I'm happy to chime in! Russell is correct, I confirmed that the images are not 360° images based on the guidelines here:
Sp..."
- over 1 year ago02/08/23 at 9:18 pm (UTC)
Activity
Eric Santos replied to the discussion Problem with publishing Power Point Presentation ins SCORM
"Hi Shawn,
Thanks for reaching out! Have you tried testing your published SCORM output in a different LMS to confirm if the font issue is ..."
- over 1 year ago02/08/23 at 5:54 pm (UTC)
Activity
Eric Santos replied to the discussion Trivia Counter Troubleshoot
"Hi Megan,
Thanks for reaching out! The points per question are declared in each Question slide's Form View, as shown below:
Do you ..."
- over 1 year ago02/08/23 at 4:38 pm (UTC)
Activity
Eric Santos replied to the discussion Continued issues with text running off slide
"Hi Jason,
Great idea opening a case! I confirmed that it is now in our system, and one of our Customer Support Engineers will reach out t..."
- over 1 year ago02/08/23 at 1:48 pm (UTC)
Activity
Eric Santos replied to the discussion comma's replacing letters or appearing under letters - from January 26th 2023 - Build 3.72.29699.0
"Hi Teresa,
I'm happy to hear that the problem is now sorted out! Regarding what caused it, we can also rule out an issue with the browser..."
- over 1 year ago02/06/23 at 9:09 pm (UTC)
Activity
Eric Santos replied to the discussion Form view of true/false slide not allowing me to choose correct answer from my slide
"Hi Adam,
I'm happy to chime in! When you have objects in the slide, a Freeform Pick-One question will let you use these for you..."
- over 1 year ago02/06/23 at 7:50 pm (UTC)
Activity
Eric Santos replied to the discussion Disable dragging a video seekbar in Storyline 360
"Hi Darryl,
You're right; the video controls are still accessible using the keyboard. Combined with Judy's suggestion, will removing the v..."
- over 1 year ago02/06/23 at 4:26 pm (UTC)
Activity
Eric Santos replied to the discussion Audio balancing
"Hi Carlsbad,
Thanks for reaching out! I see you've connected with my teammate, Dexter, in a case, and they are already requesting your pr..."
- over 1 year ago02/06/23 at 3:34 pm (UTC)
Activity
Eric Santos replied to the discussion Size of boxes for drag and drop - won't size right
"Hi Katrina,
Thanks for reaching out! I downloaded the template, and it seems to work well with my tests. Can you share your Storyline fil..."
- over 1 year ago02/02/23 at 9:52 pm (UTC)
Activity
Eric Santos replied to the discussion How do I add Elapsed Time and Total Time to Player in Storyline 360 ?
"Hi Kamalsankar,
Thanks for reaching out! Do you wish to add the Elapsed Time Variables to your slide, or is it more of seeing t..."
- over 1 year ago02/02/23 at 8:04 pm (UTC)
Activity
Eric Santos replied to the discussion I subscribed but it still says to subscribe
"Hi Resulticks,
Thanks for reaching out! I see that you are an admin to your subscription and have a pending invite as a seatholder. You n..."
- over 1 year ago02/02/23 at 4:02 pm (UTC)
Activity
Eric Santos replied to the discussion Course resets after completion despite resume settings in Player
"Hi Kristy,
I'm happy to chime in. I just want to mention that if Marcel is no longer subscribed to this thread, you are welcome to reach ..."
- over 1 year ago02/02/23 at 3:25 pm (UTC)
Activity
Eric Santos replied to the discussion Play Audio in 360 Image Label Automatically
"Hi Account 3,
I'm happy to chime in! There is currently no way of auto-playing label audio files in 360° images. Thanks so much for shari..."
- over 1 year ago02/02/23 at 3:15 pm (UTC)
Activity
Eric Santos replied to the discussion Freeform drag and drop not working Surface Pro
"Hello Kai!
Great idea opening a case! I see you've connected with my teammate, Ian, and he's gathering information regarding your environ..."
- over 1 year ago02/01/23 at 9:40 pm (UTC)
Activity
Eric Santos replied to the discussion Accidently publishing a Rise course to review over the wrong course
"Hi Andy,
Thanks for reaching out! Published Rise 360 courses can't be imported back or reverse-engineered. To republish the course, you'l..."
- over 1 year ago02/01/23 at 8:07 pm (UTC)
Activity
Eric Santos replied to the discussion Storyline & Canvas LMS troubleshooting when replacing a SCORM file
"Hi Cheryl,
I'm glad to hear that the issue is sorted out on your end; thanks for letting us know.
Please feel free to reach out again if ..."
- over 1 year ago02/01/23 at 3:48 pm (UTC)
Activity
Eric Santos replied to the discussion Change timeline from seconds to minutes?
"I agree with you, Andrew! It would be nice if there were an option to display the timeline in seconds for those working with triggers. Th..."
- over 1 year ago02/01/23 at 2:07 pm (UTC)
Activity
Eric Santos replied to the discussion Change state answer Multiple Choice
"Hi Tatiane,
Thanks for your reply! I see you've opened a Support case and connected with my teammate, Ronaziel; you're in good hands! Let..."
- over 1 year ago01/31/23 at 9:33 pm (UTC)
Activity
Eric Santos replied to the discussion Change timeline from seconds to minutes?
"Hi Andrew,
Thanks for reaching out! There isn't a way to change the timeline back to seconds. I understand it can be a challenge to menta..."
- over 1 year ago01/31/23 at 8:43 pm (UTC)
Activity
"Hi Michael,
Thanks for reaching out! I ran some tests on this issue and confirmed that embedding links strips out the anchors.
A re..."
- over 1 year ago01/31/23 at 4:48 pm (UTC)
Activity
Eric Santos replied to the discussion Color Picker
"Hi Pierre,
Thanks for reaching out! You've shared that the color picker issue happens with your colleague, but you're not experiencing it..."
- over 1 year ago01/31/23 at 3:02 pm (UTC)
Activity
Eric Santos replied to the discussion Articulate video interaction tracking with javascript
"Hi Rohan,
Thanks for reaching out! We don't provide support for JavaScript coding, but this article will help when you're developing Java..."
- over 1 year ago01/31/23 at 1:30 pm (UTC)
Activity
Eric Santos replied to the discussion Change state answer Multiple Choice
"Hi Tatiane,
I'm happy to help! Good job creating the trigger to change the state in the Incorrect layer. Only one change is needed: ..."
- over 1 year ago01/30/23 at 9:25 pm (UTC)
Activity
Eric Santos replied to the discussion Videos freezing in Preview and Published mode
"Hi Orsolya,
Great decision on opening a Support case with us! I looked it up so we can follow along on the progress, but my search did no..."
- over 1 year ago01/30/23 at 7:24 pm (UTC)
Activity
Eric Santos replied to the discussion Can I slow down the audio voice selected in Storyline 360?
"Hi Rodger,
I just want to chime in with a reminder that your email signature came through with your post. This brief Peek video show..."
- over 1 year ago01/30/23 at 7:05 pm (UTC)