Eric Santos
Staff
Customer Happiness Specialist
at
Articulate Global
Activity
Eric Santos replied to the discussion Matching drop-down trigger
"Hi Thomas,
Good question! We currently don't have a trigger event that monitors when a Matching Dropdown has been interacted with. As a w..."
- over 1 year ago12/09/22 at 4:26 pm (UTC)
Activity
Eric Santos replied to the discussion One video across multiple slides
"Hi David,
I appreciate your patience in finding a workaround for this! I'm curious about how other community members achieved this in the..."
- over 1 year ago12/08/22 at 8:58 pm (UTC)
Activity
Eric Santos replied to the discussion Web Objects blurry, especially text
"Hi Prakti,
Sorry to hear you're also having issues with blurry text in Storyline Web objects. We're still looking for a fix, but since yo..."
- over 1 year ago12/08/22 at 7:55 pm (UTC)
Activity
Eric Santos replied to the discussion Jaws and Quiz Review Button
"Hi Dorothy,
Thanks for reaching out! It would be really helpful to see a video of how items 1 and 2 happen on your end. Would you be will..."
- over 1 year ago12/08/22 at 6:33 pm (UTC)
Activity
Eric Santos replied to the discussion Review 360 not showing when you have new Feedback in top menu
"Hi Jennifer,
Sorry to hear you're also running into this! We are still looking for a fix and continuing to gather information as they com..."
- over 1 year ago12/08/22 at 3:51 pm (UTC)
Activity
Eric Santos replied to the discussion Choose to not save incorrect answers to LMS
"Hi Rebecca,
Thanks for reaching out! Storyline sends this quiz data to an LMS, including the learner's response.
It's up to the LMS ..."
- over 1 year ago12/08/22 at 3:07 pm (UTC)
Activity
Eric Santos replied to the discussion 360 Issues: Issue #2 Blurry Screen Recordings
"Hi AV,
We appreciate your patience on this issue. By any chance, are you using multiple monitors when recording your screen? If so, pleas..."
- over 1 year ago12/08/22 at 1:58 pm (UTC)
Activity
Eric Santos replied to the discussion Problem with numbered lists after coverting a project to use new accessible text auto-fit options
"Hi Kimberly,
Thanks for following up on this issue! Our developers are currently working on a fix. You're in the right place, and we'll s..."
- over 1 year ago12/07/22 at 8:46 pm (UTC)
Activity
Eric Santos replied to the discussion The cursor records tiny in Storyline 360
"Hi Training Team,
Sorry to hear you're encountering a tiny cursor issue in your screen recording. You can try the following during record..."
- over 1 year ago12/07/22 at 6:47 pm (UTC)
Activity
Eric Santos replied to the discussion Team Slides Button Disappears
"Hi Janine,
Sorry to hear you're hitting this snag! Team slides are exclusively available to Articulate 360 Teams. Kindly check if you are..."
- over 1 year ago12/07/22 at 1:46 pm (UTC)
Activity
Eric Santos replied to the discussion New theme colours crashes Storyline
"Hi Astutis 2,
Sorry to hear you're running into this issue! This does not happen on my end using the latest Storyline 360 version. Here's..."
- over 1 year ago12/06/22 at 9:03 pm (UTC)
Activity
Eric Santos replied to the discussion unwanted convertion of wav to mp3
"Hi Christian,
Thank you for sharing the related ELH post! Storyline automatically converts imported WAV files to MP3 in preparation for p..."
- over 1 year ago12/06/22 at 6:37 pm (UTC)
Activity
Eric Santos replied to the discussion Resume not working in web published course
"Hi Tash Te,
Sorry, you're hitting this snag! To rule out an LMS issue, you can test your published course at SCORM Cloud and compare..."
- over 1 year ago12/06/22 at 3:10 pm (UTC)
Activity
Eric Santos replied to the discussion Accessibility - Disable tab targeting for the built in menu
"Hi Robbi,
Sorry to hear you're running into these issues where the yellow accessibility box is popping up intermittently and is misaligne..."
- over 1 year ago12/06/22 at 1:55 pm (UTC)
Activity
Eric Santos replied to the discussion Mark a module as complete but also show a failed test result?
"Hi Amy,
Yes, this option is available within Storyline! When publishing, you can use SCORM 2004, 4th Edition, as the LMS standard and cho..."
- over 1 year ago12/02/22 at 8:28 pm (UTC)
Activity
Eric Santos replied to the discussion Timecode of feedback in Review
"Hi Shayne,
I'm happy to chime in! Currently, the timestamp for comments appears only for videos.
When you start a new discussion th..."
- over 1 year ago12/02/22 at 2:16 pm (UTC)
Activity
Eric Santos replied to the discussion Moodle does not recognize/mark the activity as "Complete" after completing it!
"Hi Hani,
Happy to help! When publishing, have you tried using SCORM 2004, 4th Edition, as the LMS standard? Also, you can choose Passed/I..."
- over 1 year ago12/01/22 at 9:04 pm (UTC)
Activity
Eric Santos replied to the discussion Follow my ticket
"Hi Quality Training,
I appreciate your patience as we just wrapped up our Mental Health Week. I looked up your ticket and saw you're work..."
- over 1 year ago12/01/22 at 6:50 pm (UTC)
Activity
Eric Santos replied to the discussion Input text box with outline does not display properly
"Hi Mary-Lynne,
Thank you for sharing the screenshots and the Review 360 link! Unfortunately, I don't see the file. Kindly upload the Stor..."
- over 1 year ago12/01/22 at 2:39 pm (UTC)
Activity
Eric Santos replied to the discussion Not seeing all the feedback on Review 360
"Hi Richard,
Sorry you're hitting this snag as well. I opened a support case for you so we can dig deeper into it. One of our support engi..."
- over 1 year ago11/29/22 at 8:58 pm (UTC)
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"Hi Christiane,
Thanks for your patience! I looked up your case, and I'm glad to find that my colleague, John Carlo, recommended using SCO..."
- over 1 year ago11/29/22 at 7:56 pm (UTC)
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Eric Santos replied to the discussion Issue with Screen Recording
"Hi Winnie,
Sorry to hear you're hitting this snag! I can record a screencast in Storyline without issues using these steps.
We can s..."
- over 1 year ago11/29/22 at 4:33 pm (UTC)
Activity
Eric Santos replied to the discussion Up in the Sky Motion Paths Triggers Game
"Hi Samantha,
Welcome to E-Learning Heroes! You can certainly use that Storyline game, with multiple slides, in a Rise 360 Storyline block..."
- over 1 year ago11/29/22 at 1:54 pm (UTC)
Activity
Eric Santos replied to the discussion Can't get screen reader to indicate when a listed item is bulleted
"Hi Val,
Thanks for reaching out! Your observation is correct; the default text will always populate the Alternate Text textbox, even if y..."
- over 1 year ago11/28/22 at 3:48 pm (UTC)
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Eric Santos replied to the discussion Storyline Player
"Hi Christin,
I'm happy to help troubleshoot! We can start by checking if you're working on your local drive; working on a network drive c..."
- over 1 year ago11/28/22 at 2:54 pm (UTC)