"We have no maximum width/height for logos.  Rise will automatically shrink down your images even if you import a really big image.  Ther..."

"Hi Amy, Unfortunately, there is no way to publish Rise courses to Flash. Rise publishes HTML5-only courses and does not use Flash player..."

"Hi Paul,  I tried embedding your PDF file in Rise and I was able to replicate the issue.  The external hyperlinks worked fine but the li..."

"Hi Sam,  I was able to figure out how to create a button that would have the same issue as yours.  1) Insert a regular button via the I..."

"Hi Sam,  I tried the click and drag method with the unedited version of your sample file and I was able to select the 2 buttons.  I clic..."

"Hi Sam!  I got to take a look at the problematic file with the problem button and it looks like the actual area of the button is set to b..."

"Hi Tammy,   Really sorry for the trouble.  I have reached out to you and Tom using the existing case for the issue.  Hopefully we can in..."

"Hi Alex!  If you're getting that error, I believe that you are using the URL/Embed content type in Rise.   I would recommend that you u..."

"Hi Edward!  I think it would be better if we handle the issue via a support case so that we can do some in-depth troubleshooting.  I sen..."

"Hi Martin,  Mailto: URLs do not work but what you can do is to use a URL shortener to create an HTTP address that forwards to your mailt..."

"Hi Lucille!  I have an idea of inserting a button that has a lightbox trigger to show the specific content slide associated with that que..."

"Hi R M,  I was able to do some testing and found that the 2 issues noted by Kuriko do NOT happen on custom shapes that act as buttons (w..."

"Hi Vincent! It's most likely a problem with your trigger that increments the counter variable on each question slide.  To correct the beh..."

"Hi Linda!  You can use Storyline on a Mac by having virtual environment software like Parallels, Apple Boot Camp, and VMware.   Please ch..."

"Hi JP,  really sorry that the translation issue is still happening on your HP computer.   I do think we are having some progress with nar..."

"Hi Gustav!  I was able to see the issue you described on the HTML5 output of your course.   I was able to notice that when I view the H..."

"Hi Melissa!  The Zoom Region feature can't be controlled by a scroll bar, but perhaps you can try using a Slider and a few layers that s..."

"Hi Nina! Storyline doesn't publish to a single video file but if you want the course to play by itself without the user having to click ..."

"Hi Colette!  I was able to replicate the issue on my end.   I was able to confirm that the margins are ignored in the HTML5 output if the..."

"I finally figured out what was causing the problem. On your trigger "show layer invalid entry", on the condition, you put in "if TextEntr..."

"Hi Edward! I was able to see the issue when I worked with your file.  What's odd is that I am unable to reproduce the issue when I made a..."

"Hi Sainath,  Please check out the localization guidelines below.  Hopefully this would help you with publishing your file.  http://www.ar..."

"Hi Ihsan,  If you're having trouble with your Flash files, you can check the Flash best practices article here:  http://www.articulate.co..."

"Hi Guillermo,  While Presenter supports the vast majority of PowerPoint animations, it does not support them all.  Among the non-supporte..."

"Sorry, I misspelled your name Stacey."