Jonas Brolin Hjortsberg
Jonas Brolin Hjortsberg Partner
eLearning producer at Tictac Interactive
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"Hello,  I see nothing from the subtitles. We use the classic player, scale up and large browser . We have a rectangle in the masterslide..."
  • over 5 years ago09/24/18 at 6:43 am (UTC)
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"Hello, we are also experiencing the problems in Chrome, with the captions showing behind other objects on the page. In Edge and Internet..."
  • over 5 years ago09/21/18 at 7:40 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Extra space in Scroll box when viewing course in IE
"Hello Crystal, It is the html5 from storyline 2 that worked in IE11, which does not help us since we are using SL360, but I thought the ..."
  • almost 6 years ago06/14/18 at 7:33 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Extra space in Scroll box when viewing course in IE
"Hi Ashley, I actualy run the story_html5.html file and the scroll works in IE 11!  "
  • almost 6 years ago06/13/18 at 6:33 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Extra space in Scroll box when viewing course in IE
"Hello, any news or workaround on the issue? We have had customers complaining recently on the problem. The "bug" has been around for qui..."
  • almost 6 years ago06/12/18 at 6:33 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Images disappearing
"Hi,  It actualy looks like a shape you have inserted (since the little yellow square shows). If you select the item and look at the time..."
  • 6 years ago02/09/18 at 3:43 pm (UTC)
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"Hi, I did not have any problems with the previous build, I tested a drag and drop yesterday and it worked, but this morning I updated to..."
  • 6 years ago02/01/18 at 8:30 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Problems with latest 360 update
"Hello again! I did some thinking :) We have had some problems with Storyline 3 projects that was updated from Storyline 2 projects, for ..."
  • over 6 years ago10/10/17 at 1:17 pm (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Problems with latest 360 update
"Hi! We have the exakt same issue as Nancy with the video showing "blank" when it is on the first slide. I have sent a support case, but ..."
  • over 6 years ago10/10/17 at 9:14 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Change default story.html and story-html.html
"Hi again, I found this file mobile_html5.html here C:\Program Files (x86)\Articulate\Articulate Storyline 2\Content\mobile. I have not tr..."
  • over 7 years ago09/01/16 at 9:39 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Change default story.html and story-html.html
"Hi Chris, I looked into it and the file that is used to generate the story.html file is located in C:\Program Files (x86)\Articulate\Art..."
  • over 7 years ago09/01/16 at 9:35 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Storyline 2 - character spacing problem
"Hi! I sent a feature request in September 2015 which I think would solve the kerning issues for most users. Have you looked into this? I..."
  • almost 8 years ago05/26/16 at 6:14 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion SL 2 - Issue with completion status - PLEASE HELP!!!
"Hello Jen! I have seen that sometimes the results slide stops working. I think it happens when you move it (cut/paste) the resultslide. T..."
  • almost 8 years ago04/28/16 at 11:59 am (UTC)
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"Hello Alex! No, you should not move the files out of the 'story_content' folder. If you use storyline to zip the file you get a correct ..."
  • almost 8 years ago04/22/16 at 1:01 pm (UTC)
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"Hello Alex! A good start is to try with another LMS such as scorm cloud and see if it works there. I have had a similair problem once. ..."
  • almost 8 years ago04/21/16 at 12:06 pm (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Linking External Files in SCORM
"Hello Siarah! When I link external local files within the course I also add it to player / resources, then it always adds to the scorm p..."
  • almost 8 years ago04/15/16 at 1:56 pm (UTC)
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"Hello Brian, we also had some issues with Internet Explorer. One thing I changed was to set the layer properties to "allow seeking:No" s..."
  • 8 years ago04/12/16 at 12:40 pm (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Default Indentations - Multiple Choice questions
"Hello Kaylie! A quick way to solve it is to select the text and click the bullet-list dropdown and choose none (you can of course also d..."
  • 8 years ago04/05/16 at 2:27 pm (UTC)
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"Hello! Seems to be a complex project you've got! I would solve it by using "Feedback master", open view / feedback master and "Insert s..."
  • 8 years ago03/24/16 at 12:44 pm (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Browser inconsistencies causing play problems
"Hello, I agree the best thing is to try on another LMS to rule out that the LMS is causing the problem. We had a similar problem with o..."
  • 8 years ago03/24/16 at 8:32 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion White Scrren with a grey exclamation mark
"Hello, I think we solved our remaining GCOD issues! After updating Storyline the issue with some users getting the "Grey circle of death..."
  • 8 years ago03/01/16 at 1:41 pm (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Issue with variable and states
"Hi Sara, I have checked your file and the checkmark appears directly when you click the button since you use the "Visited" state. If you..."
  • 8 years ago02/25/16 at 9:48 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Simple Audio Question
"Hello Matt, It is difficult to say why it plays longer than the audio. Is your timeline the same length as your audio? You could try to..."
  • 8 years ago02/25/16 at 9:20 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion Internet Explorer Issue
"Hi, we have also tried to publish in update 4, and it solved the GCOD issue for us. Hope you soon find what is causing it!"
  • over 8 years ago09/04/15 at 6:06 am (UTC)
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Jonas Brolin Hjortsberg replied to the discussion White Scrren with a grey exclamation mark
"Thanks Leslie, I will do that! Regards Jonas"
  • over 8 years ago09/02/15 at 9:08 am (UTC)