Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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Lea Agato replied to the discussion Course catalogue
"Hi there, Training & Delivery- CC! We haven't added the option to export a list of created content in Rise 360, but we're tracking re..."
  • 9 months ago08/25/23 at 4:34 am (UTC)
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Lea Agato replied to the discussion New in Rise 360: Logo Cropping & Sizing
"Hi Emilie! We recommend using the largest image size that you have. Just crop out all the white spaces around the logo so it fills the co..."
  • 9 months ago08/25/23 at 4:30 am (UTC)
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Lea Agato replied to the discussion Something went wrong
"Hello Andre, I wanted to check if you're still seeing the same: “Something went wrong” error message. If so, please try the following: 1...."
  • 9 months ago08/24/23 at 2:17 am (UTC)
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Lea Agato replied to the discussion Articulate Rise Not Loading
"Hi Jimata, It looks like you opened a support case, and my colleague, Fannie May, is working on your issue. If you're still having ..."
  • 9 months ago08/24/23 at 2:09 am (UTC)
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Lea Agato replied to the discussion Articulate Rise Not Loading
"Hi Nigel, I'm sorry to hear you were having trouble loading your Rise content. I just wanted to check in and see if you're still getting ..."
  • 9 months ago08/24/23 at 2:04 am (UTC)
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Lea Agato replied to the discussion New seat/user cannot "Publish a new version of an existing item" to Review 360
"Hi folks! I’m happy to let you know that we’ve released a new Team Folders feature in Review 360. Create shared team folders in Revi..."
  • 9 months ago08/23/23 at 8:35 pm (UTC)
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Lea Agato replied to the discussion Articulate review for teams
"Hi folks! I’m happy to let you know that we’ve released a new Team Folders feature in Review 360. Create shared team folders in Revi..."
  • 9 months ago08/23/23 at 8:34 pm (UTC)
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Lea Agato replied to the discussion RISE Owner vs. Manager publish options
"Hi folks! I’m happy to let you know that we’ve released a new Team Folders feature in Review 360. Create shared team folders in Revi..."
  • 9 months ago08/23/23 at 8:27 pm (UTC)
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Lea Agato replied to the discussion Articulate Teams and Course Reviews: Links Changing between authors
"Hi folks! I’m happy to let you know that we’ve released a new Team Folders feature in Review 360. Create shared team folders in Revi..."
  • 9 months ago08/23/23 at 8:25 pm (UTC)
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Lea Agato replied to the discussion Publish to Review output to a single id?
"Hi SibaPrasad! I’m happy to let you know that we’ve released a new Team Folders feature in Review 360. Create shared team folders in&nbsp..."
  • 9 months ago08/23/23 at 8:24 pm (UTC)
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Lea Agato replied to the discussion Rise 360/Review 360 – Multiple user publishing to the same review
"Hi folks! I’m happy to let you know that we’ve released a new Team Folders feature in Review 360. Create shared team folders in Revi..."
  • 9 months ago08/23/23 at 8:20 pm (UTC)
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Lea Agato replied to the discussion Learners Not Able to Move Beyond Quiz
"Hi Robyn, I can see you opened a support case for this, and Chester is working with you to troubleshoot this issue. You're in good hands!"
  • 9 months ago08/23/23 at 7:08 am (UTC)
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Lea Agato replied to the discussion Optimal Storyline Block Size in Rise
"Hi Mark, You can increase the size of the Storyline block. Click Edit > Settings on your Storyline block and choose Medium or Full Wid..."
  • 9 months ago08/22/23 at 8:43 am (UTC)
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Lea Agato replied to the discussion Header Place or Ability to Adjust Width in Two-column Block
"Hi, Damaris! It looks like your attachment didn't go through. Would you mind sharing the image again? Thanks!"
  • 9 months ago08/22/23 at 8:20 am (UTC)
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Lea Agato replied to the discussion Carousel 1st Image Not displaying
"Hi Jaime, I'm not seeing this issue when I preview my course with an image carousel. Would you mind sharing the link to your course so we..."
  • 9 months ago08/21/23 at 5:58 am (UTC)
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Lea Agato replied to the discussion Restricting Rise Quiz Attempts Not Working
"Hi Rashmi, If you use limited quiz retries and learners reach the retry limit, they will be marked as failed and will not be able to take..."
  • 9 months ago08/21/23 at 5:48 am (UTC)
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Lea Agato replied to the discussion Allow forward seeking not working.
"Hi Toni, I'm sorry to hear you're having problem with your video playback in Rise. Try re-encoding your video and see if that fixes the i..."
  • 9 months ago08/20/23 at 10:50 pm (UTC)
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Lea Agato replied to the discussion Lesson stuck in Review 360 but cant find it on Home Page
"Hi G, It isn't possible to restore an editable version of your course from Review 360. We're tracking requests for this feature, and I've..."
  • 9 months ago08/20/23 at 7:40 pm (UTC)
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Lea Agato replied to the discussion Searchable Content
"Hi, Sue! There isn't an effective way to search within SCORM content. You can check out this article from the Scorm Support team for addi..."
  • 9 months ago08/20/23 at 7:24 pm (UTC)
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Lea Agato replied to the discussion Subfolders for course modules - Rise 360
" Hi Raymond! Rise 360 currently doesn't have a way to create sub-folders, but we're currently tracking requests for this feature. I'..."
  • 9 months ago08/17/23 at 1:52 pm (UTC)
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Lea Agato replied to the discussion Rise - Horizontal instead of vertical navigation
"Hi folks! Thanks for sharing your thoughts on horizontal scrolling for Rise courses. While Rise is designed for vertical scrolling, we ap..."
  • 10 months ago08/04/23 at 2:25 pm (UTC)
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Lea Agato replied to the discussion Numbering in Accordion in Rise
"Hi, Andrew! I wasn't able to replicate this issue in my Rise course. Here are some steps that you can try to fix this issue: 1. Highlight..."
  • 10 months ago08/04/23 at 12:27 pm (UTC)
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Lea Agato replied to the discussion Latest Articulate Rise Training?
"Hi, Bill! You can sign-up for Articulate 360 Training webinars. Just sign into your Articulate 360 account, then browse the schedul..."
  • 10 months ago07/28/23 at 11:48 am (UTC)
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Lea Agato replied to the discussion Links in Rise 360
"Hi Norman, Thanks for providing more details on this. Rise doesn't support PCDOCS:// protocol, so using this in your Rise 360 links won't..."
  • 10 months ago07/28/23 at 11:39 am (UTC)
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Lea Agato replied to the discussion Rise translation using Systran
"Hi Valeria, When you export your translation file, can you try unchecking this setting: When this option is selected, you'll see a..."
  • 10 months ago07/28/23 at 7:53 am (UTC)