Ren Gomez
Staff
Support Conversation Coach
at
Articulate
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Bellingham, WA
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Contact Me
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Ren Gomez replied to the discussion Reporting for quizzes?
"Hi Stephanie,
Happy to help clarify some of these questions regarding an LMS (Learning Management System).
An LMS is simply a tool ..."
- 4 years ago04/29/20 at 9:12 pm (UTC)
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Ren Gomez replied to the discussion Completed lesson status is resetting
"Hi Andy,
Thanks for sharing the additional details! It sounds like you might be running into a slightly different bug, as you mentio..."
- 4 years ago04/29/20 at 8:49 pm (UTC)
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Ren Gomez replied to the discussion Customize navigation
"Hi Kartik,
Thanks for reaching out! There's currently not a way to shift the PREV button over to the left side of the player.
As you ment..."
- 4 years ago04/29/20 at 6:43 pm (UTC)
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Ren Gomez replied to the discussion Exporting Audio Files from Storyline for Captioning Service
"Hi Signe,
It sounds like you might be accessing the Media Library from the Insert tab. If you go to the View tab and select the Media Lib..."
- 4 years ago04/29/20 at 4:44 pm (UTC)
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Ren Gomez replied to the discussion cropped characters
"Hi Jesús,
Thanks for popping in here and sharing what worked for you! Hopefully others who run into this will find it useful!"
- 4 years ago04/29/20 at 3:27 pm (UTC)
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Ren Gomez replied to the discussion Replaying Storyline 360 slides doesn't display all elements properly
"Hi Rose,
Thanks for reaching out, and good call to open a case! I seem my teammate, Chester, has tested your file and has asked some addi..."
- 4 years ago04/29/20 at 2:40 pm (UTC)
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Ren Gomez replied to the discussion Blank slides within previously published Storyline 360 file
"Hi Deborah,
I'm sorry you're running into an issue with blank slides appearing, but great call to open a case! I see that my teammate, Ch..."
- 4 years ago04/29/20 at 2:22 pm (UTC)
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Ren Gomez replied to the discussion Response to Locking Responses on Questions and a new question
"Hi Jerome,
You're welcome, and happy to hear you came to the same conclusion!
By the way, it looks like you may have replied by emai..."
- 4 years ago04/28/20 at 9:37 pm (UTC)
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Ren Gomez replied to the discussion Correct/Incorrect banner to show on a custom review layer
"Hi Patricia,
Thanks for popping back in here to let us know how you solved it! I'm sure others who run into this scenario will appreciate..."
- 4 years ago04/28/20 at 9:36 pm (UTC)
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Ren Gomez replied to the discussion Adding icons to heading line in marker label
"Hi Clive,
I'm glad to hear it helped you out! Cheers!"
- 4 years ago04/28/20 at 9:27 pm (UTC)
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Ren Gomez replied to the discussion Modern Player - buttons in a fixed place?
"Hi Aishwarya,
Thanks for checking in! No updates yet, but we're continuing to track requests!
In the meantime, you can use the Classic Pl..."
- 4 years ago04/28/20 at 8:59 pm (UTC)
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Ren Gomez replied to the discussion Adding icons to heading line in marker label
"Hi Clive,
Happy to help! It looks like Lauren inserted a symbol before the text to represent the ❌mark. Here's how you can add your own:
..."
- 4 years ago04/28/20 at 8:17 pm (UTC)
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Ren Gomez replied to the discussion Apply state to multiple pictures
"Hi Amelyza,
Welcome to E-learning Heroes! 🌟
Phil's spot on here. You can use the Format Painter under the Home tab to apply states from o..."
- 4 years ago04/28/20 at 6:04 pm (UTC)
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Ren Gomez replied to the discussion Glitch? Portion of course appears in feedback layer
"Hi Meghan and Jerry,
Thanks so much for reaching out and sharing those details. I'm sorry you're running into this issue where the feedba..."
- 4 years ago04/28/20 at 5:36 pm (UTC)
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Ren Gomez replied to the discussion Pasting images causing freezing
"Hi Mark,
Thanks for providing those details and opening a case! I see that my senior support teammate, John, has reached out with instruc..."
- 4 years ago04/28/20 at 5:01 pm (UTC)
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Ren Gomez replied to the discussion Text input box not allowing multiple lines or use of return to create new line
"Hi Karel,
Thanks for reaching out. I'm sorry that you ran into a bug where a text entry box with a height less than 60 px doesn't wrap an..."
- 4 years ago04/28/20 at 4:48 pm (UTC)
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Ren Gomez replied to the discussion NEW IN STORYLINE 360: Accessible Player
"Hi Rubina,
We've made some updates to this article below to clarify the differences between navigating a screenreader and a keyboard.
St..."
- 4 years ago04/28/20 at 3:35 pm (UTC)
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Ren Gomez replied to the discussion Response to Locking Responses on Questions and a new question
"Hi Jerome,
Thanks for reaching out and sharing what you're experiencing with the Freeform Pick Many Vision template in the Content Librar..."
- 4 years ago04/28/20 at 3:05 pm (UTC)
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Ren Gomez replied to the discussion New Bug - Align to Playhead
"Hi Nadia,
Thanks for letting us know what you're experiencing, and I'm sorry you're running into this issue in Storyline 360.
Bug: W..."
- 4 years ago04/28/20 at 2:27 pm (UTC)
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Ren Gomez replied to the discussion Storyline 360 crash too much !
"Hi Olivier,
Thanks for reaching out, and great call to open a case! It looks like you worked with my teammate, Jopney, though you figured..."
- 4 years ago04/27/20 at 3:55 pm (UTC)
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Ren Gomez replied to the discussion Audio file not pausing when clicking the preview pause button
"Hi Kathy,
Thanks for connecting with Vevette! It looks like she was able to test your files and offer up some suggestions. It looks like ..."
- 4 years ago04/27/20 at 3:19 pm (UTC)
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Ren Gomez replied to the discussion Help Please...Cannot sign into 360 account
"Hi Kelly,
I'm sorry you're running into this! It could be that the version of the desktop app you're using has expired.
I'll send you an ..."
- 4 years ago04/27/20 at 3:01 pm (UTC)
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Ren Gomez replied to the discussion Exporting Quiz Banks from Storyline
"Hi Harry,
Thanks for popping in here and letting us know you resolved it! I'm sure anyone who comes across the same issue will find ..."
- 4 years ago04/24/20 at 9:36 pm (UTC)
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Ren Gomez replied to the discussion Step-by-Step Guide converting Articulate modules with Flash to HTMLS 5
"Hi Andrew,
Thanks for reaching out! There's not really a step-by-step guide for converting courses as in most cases, all you'll need to d..."
- 4 years ago04/24/20 at 5:40 pm (UTC)
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Ren Gomez replied to the discussion Automatic slide numbering - How to change slide numbering?
"Hi Michelle,
Glad you were able to figure it out, and thanks for letting us know!"
- 4 years ago04/24/20 at 4:34 pm (UTC)