Andrea Koehntop
Staff
Customer Happiness Specialist
at
Articulate
Activity
Andrea Koehntop replied to the discussion Importing Slides in Storyline 360
"Hi Joe! Have you tried these steps to import slides from other storyline projects?
If you’ve already followed the steps in the artic..."
- 2 years ago03/24/22 at 4:24 pm (UTC)
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Andrea Koehntop replied to the discussion Sequence drag & drop - can I remove #'s and turn off shuffle?
"Hi Nadeem!
Are you looking to customize the sequence drag and drop (such as remove the numbers or change colors) or set the shuffle to no..."
- 2 years ago03/24/22 at 3:48 pm (UTC)
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Andrea Koehntop replied to the discussion Publishing has started to take a very long time.
"Hi Tom! I am sorry to hear that your course is taking longer to publish than usual. Let me ask you a few questions to narrow down the iss..."
- 2 years ago03/24/22 at 2:39 pm (UTC)
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Andrea Koehntop replied to the discussion Removing rounded corners on Multiple Choice questions
"Hello Akos! Thank you for reaching out!
You’re welcome to also share your thoughts of how this feature would be beneficial to you through..."
- 2 years ago03/23/22 at 8:53 pm (UTC)
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Andrea Koehntop replied to the discussion Hide video controls
"Hello Mike, and thank you for sharing a snapshot of what you are experiencing.
I'm not able to replicate this on my end. Can you share th..."
- 2 years ago03/23/22 at 8:15 pm (UTC)
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Andrea Koehntop replied to the discussion Include the Volume button on customer player for selected slides
"Hi Christa!
While this feature hasn't made it on our feature roadmap yet, this discussion is connected to the report..."
- 2 years ago03/23/22 at 4:08 pm (UTC)
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Andrea Koehntop replied to the discussion Player Controls not working
"Hi Donna! I'm happy to help you get your player controls to function properly.
Did you insert a video from your computer, or are you tryi..."
- 2 years ago03/23/22 at 3:08 pm (UTC)
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Andrea Koehntop replied to the discussion Storyline 360, export SCORM 1.2 without index bar
"Hello Alessandra, and welcome to the E-Learning Heroes community!
Are you looking to remove the menu from the player when publishing to L..."
- 2 years ago03/22/22 at 5:33 pm (UTC)
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Andrea Koehntop replied to the discussion Review360 mobile access - viewing and commenting
"Hello Matt, great question!
Yes, reviewers can comment and view the Review 360 courses on a mobile device!
Let us know if you have additi..."
- 2 years ago03/22/22 at 4:04 pm (UTC)
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Andrea Koehntop replied to the discussion Storyline 360 crashes when try to copy/paste
"Hi folx! I have exciting news to share!
We just released another update for Storyline 360. In Build 3.62.27371.0, we've included the..."
- 2 years ago03/22/22 at 2:32 pm (UTC)
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Andrea Koehntop replied to the discussion Copying hyperlinks
"Hello Justin, I have exciting news to share!
We just released another update for Storyline 360. In Build 3.62.27371.0, we've included the..."
- 2 years ago03/22/22 at 2:28 pm (UTC)
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Andrea Koehntop replied to the discussion Hot spots and buttons not recognized/identified by screen reader in storyline 360
"Hi L P, and welcome to the E-Learning Heroes community!
The accessibility features should work with all of the content you mentione..."
- 2 years ago03/21/22 at 7:40 pm (UTC)
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Andrea Koehntop replied to the discussion 360° Images Master slide elements not showing
"Hi Ruan! Thank you for sharing the story file with me.
There are two workarounds you could try to see the image with the master slide on ..."
- 2 years ago03/21/22 at 7:31 pm (UTC)
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Andrea Koehntop replied to the discussion Comments disappear after hitting post
"Hi Rebecca! I am sorry to hear you are experiencing a similar issue to Mark.
Are you also using Chrome when this happens? I would recomme..."
- 2 years ago03/21/22 at 6:05 pm (UTC)
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Andrea Koehntop replied to the discussion Storyline3 Error: Uploaded mp4 format video to trim and save but receiving error "Video cannot be encoded"
"Hi Jason, thank you for your question!
Sometimes re-saving the mp4, and then uploading it again to your Storyline project, will solve the..."
- 2 years ago03/21/22 at 4:49 pm (UTC)
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Andrea Koehntop replied to the discussion Screenrecording leaves white margins around the app window
"Hi Gary. Thank you for opening a support case! I see my colleague Darrell emailed you some steps to try, so please reach out through the ..."
- 2 years ago03/21/22 at 4:08 pm (UTC)
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Andrea Koehntop replied to the discussion Links in Resource tab opening in custom sized window
"Hi Liz, thank you for your question!
I understand that you would like links from the Resources tab to open in a smaller window so that it..."
- 2 years ago03/21/22 at 3:38 pm (UTC)
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Andrea Koehntop replied to the discussion Content Library
"Hello Ellen, and thank you for bringing this to our attention. I'm looking forward to what our other community members will suggest for y..."
- 2 years ago03/18/22 at 9:09 pm (UTC)
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Andrea Koehntop replied to the discussion Storyline and LMS Canvas gradebook integration with freeform questions
"Hello! I understand that your freeform questions are not reporting to your LMS. Thank you for including the information on the methods yo..."
- 2 years ago03/18/22 at 8:14 pm (UTC)
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Andrea Koehntop replied to the discussion Comments disappear after hitting post
"Hello Mark! Thank you for reaching out regarding your issue.
I went ahead and opened a support case on your behalf so we can investigate ..."
- 2 years ago03/18/22 at 4:28 pm (UTC)
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Andrea Koehntop replied to the discussion Issue with font after exporting
"Hello Edgar, great to hear! I am glad I could be of assistance. Have a great day! "
- 2 years ago03/18/22 at 3:17 pm (UTC)
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Andrea Koehntop replied to the discussion Active hyperlink does not work - Articulate
"Hello Kayla! I would be happy to help you resolve the issue you are having with some of your hyperlinks not working in Storyline.
..."
- 2 years ago03/17/22 at 7:55 pm (UTC)
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Andrea Koehntop replied to the discussion Printing responses from branching scenario
"Hi Karen, great question! I appreciate you chiming in and sharing what you would like to add to your project. There is no built-in butto..."
- 2 years ago03/17/22 at 7:28 pm (UTC)
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Andrea Koehntop replied to the discussion Issue with font after exporting
"Hello Edgar! Thank you for sharing the troubleshooting measures you have already tried and I hope I can help guide you back on the right ..."
- 2 years ago03/17/22 at 6:18 pm (UTC)
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Andrea Koehntop replied to the discussion Adding a Sidebar to a Storyline Screen Recording eLearning
"Hello Jake, and thank you for your question!
To elaborate on David's response, we enhanced our slide size in Build 3.53.25436.0. If ..."
- 2 years ago03/17/22 at 2:13 pm (UTC)