"Hi Gustavo & Christina! It looks like you both opened a case with Gerald, one of our Support Engineers, and are in good hands. If you..."

"Hello Michael, and thank you for your questions! Unfortunately, this feature on our roadmap isn't going to allow for unique credentials l..."

"Hi Paul, thanks for sharing your mp4 with us! Do you have a copy of the original video with the video playing as intended? I only hear th..."

"Hey Joe! Sorry to hear the process was a bit frustrating. I am happy to hear that your issue has been resolved though! "

"Hi David! I apologize for the issues you are experiencing with text coloring discrepancies in Review 360. You mentioned that you created ..."

"Hello Simon! Thank you for sharing screenshots and details of what you are experiencing. I have a couple of questions that may help: Are..."

"Hello Malcolm! I apologize for the issue you are experiencing when trying to use the ampersand in Storyline. I can see how this would be ..."

"Hello Derek, thank you for your question! Are you referring to reporting the percentage completed to the LMS? Unfortunately, there is no ..."

"Hi Deborah! I think that it's great that you want to create an accessible drag and drop quiz. Although I realize it's not the specific te..."

"Hi Gordon! I apologize for the issues you are experiencing when trimming your videos in Storyline. I want to ask you a couple of question..."

"Hi Noah! I'm sorry for the issues you are experiencing. I have a few follow-up questions to assist in troubleshooting: Can you specify w..."

"Hello Chris! I understand that you’re working with animations in Presenter 360. It sounds like the behavior of the animations is differen..."

"Hello Artur, and welcome to E-Learning Heroes! Thank you for letting us know that the keyboard navigation for Presenter 360 is not workin..."

"Hi Alexis! Your variables should work across all devices, so I apologize for the issues you are experiencing. Without seeing your .story ..."

"Hi Thibault, thank you for your question! I found a workaround that will help you achieve the zoom on the base layer only. If you h..."

"Hello Mayuresh! It looks like my colleague Maria answered your question in this thread here. If you have any additional questions, please..."

"Hi Amaury! I understand that you would like to set a trigger to advance the simulation when the user double-clicks. I tested this o..."

"Hi, Sushmita. I’m sorry to hear you’re experiencing this error! We have a bug reported where this error appears if there’s a web object i..."

"Hi Nikki! I apologize for the issues you are experiencing with recording audio in Storyline. I have a few questions to narrow down ..."

"Hey, Didwi! The default way the timer works is that it will time out and submit the questions the user has already completed. You can rea..."

"Hi Amie! Let us know if you need additional assistance. "

"Hi, Archana. Great question! Users don’t need an Articulate ID to post Review 360 comments. However, if they’ve ever created an account (..."

"Hi Alison, Thank you for reaching out! I’m sorry to hear you’re experiencing issues with Storyline 360. I have a few questions to ..."

"Hi Karim, thank you for your question! The Print button on the Results slide should automatically connect to your printer. Keep in mind t..."

"Hi, Charlotte. Thanks for reaching out! When you say you’re having a problem with one of your projects, do you mean you can’t publish to ..."