Andrea Koehntop
Andrea Koehntop Staff
Customer Happiness Specialist at Articulate
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Andrea Koehntop replied to the discussion Missing Fonts
"Hi Alondra, and welcome to the E-Learning Heroes community! I have a few follow-up questions to begin troubleshooting: What specif..."
  • 2 years ago04/08/22 at 3:18 pm (UTC)
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"Hi Dillon! I'm sorry for the issues you are experiencing with text wrap. Can you tell me what specific Storyline version you are on? We m..."
  • 2 years ago04/08/22 at 3:01 pm (UTC)
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Andrea Koehntop replied to the discussion Game question and answer issue
"Hi Jim, and welcome to the E-Learning Heroes community! What question type did you choose to use in Storyline? Or did you create your own..."
  • 2 years ago04/06/22 at 8:31 pm (UTC)
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Andrea Koehntop replied to the discussion Video Poster Frame is incorrect
"Hi Stephen! I apologize for the issues you are experiencing. This is a known bug on Poster frame of an inserted video is not the fi..."
  • 2 years ago04/06/22 at 8:06 pm (UTC)
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"Hi Steven! I apologize for the issues you are experiencing with the sizing handles on markers disappearing. I can understand how that wou..."
  • 2 years ago04/06/22 at 6:04 pm (UTC)
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"Hi Marilyn, and welcome to the E-Learning Heroes community! This article on importing Engage interactions into Storyline may b..."
  • 2 years ago04/06/22 at 3:36 pm (UTC)
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Andrea Koehntop replied to the discussion How to turn off auto text box
"Hi Heinz! I apologize for the issues you are experiencing trying to upload your course in Storyline 3. Can I ask why you are trying to op..."
  • 2 years ago04/06/22 at 1:53 pm (UTC)
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Andrea Koehntop replied to the discussion The media library and updated images
"Hi Michael, and thank you for your question! You do not have to replace all of your images in your course with new ones to keep their fun..."
  • 2 years ago04/06/22 at 1:34 pm (UTC)
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Andrea Koehntop replied to the discussion Publishing quiz - 2 attempts not working
"Hi Amelie! I'd be happy to help you work through this. I have tried to replicate your issue on my end, and everything worked for me..."
  • 2 years ago04/06/22 at 1:27 pm (UTC)
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"Hello Sally! I apologize for the issues you are experiencing. We found that memory leaks could occur when saving projects on machin..."
  • 2 years ago04/05/22 at 7:35 pm (UTC)
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"Hi again Gordon! So every time a video is trimmed or edited, it will compress the video and lose quality. If you do not have access to th..."
  • 2 years ago04/05/22 at 3:43 pm (UTC)
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"Hi Alexis! I apologize for the issues you are experiencing trying to upload your file. I have opened a case on your behalf, so be on the ..."
  • 2 years ago04/04/22 at 8:50 pm (UTC)
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Andrea Koehntop replied to the discussion ipad view
"Hi Tom, I would be happy to help you get your Storyline 3 files on your iPad. First, you will need to host the content on a web server. I..."
  • 2 years ago04/04/22 at 8:10 pm (UTC)
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Andrea Koehntop replied to the discussion Student Answer Not Showing in Print Results
"Hi Markee! I am sorry for the issues you are experiencing. If you’re running into the same issue as Katie described, we still have ..."
  • 2 years ago04/04/22 at 2:44 pm (UTC)
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Andrea Koehntop replied to the discussion Resume video after exiting course
"Hi Chris & Mayuresh! Thank you for your feedback. I have no news to share at this time, but this discussion is connected to a feature..."
  • 2 years ago04/01/22 at 8:23 pm (UTC)
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Andrea Koehntop replied to the discussion Big Red X in Story View
"Hi Nikkee, and welcome to the E-Learning Heroes community! Modern Text is the default in Storyline 360. We made this change in Storyline ..."
  • 2 years ago04/01/22 at 7:09 pm (UTC)
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"Hi Mark! I would be happy to help you with your question. I have a few questions that will help to begin troubleshooting: What environme..."
  • 2 years ago04/01/22 at 6:01 pm (UTC)
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Andrea Koehntop replied to the discussion Unlock A and B in Replay
"Hi Fabrizo, great question! Unfortunately, it is not possible to modify only one of them if they are one segment. You could hide th..."
  • 2 years ago04/01/22 at 4:13 pm (UTC)
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Andrea Koehntop replied to the discussion SL3 not opening SL360 Files
"Hi Amy, I understand that you're having trouble with a project created in Storyline 360 not opening in Storyline 3. I want to bring in ou..."
  • 2 years ago04/01/22 at 1:34 pm (UTC)
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Andrea Koehntop replied to the discussion Is my file corrupted?
"Hi Amy, I understand that you're having trouble with a project created in Storyline 360 not opening in Storyline 3. I want to bring in ou..."
  • 2 years ago04/01/22 at 1:33 pm (UTC)
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Andrea Koehntop replied to the discussion Update results (second attempt) in LMS
"Hi Nilka, thank you for your question! I understand that you would like the second results reported to the LMS. It's up to the LMS if the..."
  • 2 years ago03/31/22 at 7:31 pm (UTC)
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Andrea Koehntop replied to the discussion Templates for multiple response questions
"Hi Seitwerk, I'd be happy to help you! First, can you clarify if you are trying to do this in Quizmaker or Storyline? "
  • 2 years ago03/31/22 at 5:52 pm (UTC)
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Andrea Koehntop replied to the discussion Publish to Word - Output incomlete?
"Hi Hilary! I apologize for the issues you are experiencing trying to publish to Word. You mentioned that you have tried several troublesh..."
  • 2 years ago03/31/22 at 4:26 pm (UTC)
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Andrea Koehntop replied to the discussion Text changes color on Review360
"Glad to hear that worked, David! "
  • 2 years ago03/31/22 at 3:53 pm (UTC)
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Andrea Koehntop replied to the discussion Is my file corrupted?
"Hi Amy! I apologize for the issues you are encountering trying to share your Storyline 360 file with a Storyline 3 user. Text autofit imp..."
  • 2 years ago03/31/22 at 3:20 pm (UTC)