"Hi Serge, Can you try reinstalling Storyline & then reinstalling the Character Pack?  If you continue to have issues, submit a suppor..."

"Brandon Gabany said: I am only getting a black screen on the Mobile player. I am running the demo Storylines that are on the site. I was..."

"Thanks for the information, Mark.  I'm working with the dev team on resolving the issue.  I'll let you know if I hear anything new on it."

"Hi Michael, Are you working off of a removable drive like a Flash drive?"

"Hi Jim, If you continue to have problems, please submit a support case to us so that we can take a closer look: http://www.articulate.com..."

"Hi Elaine, I'd recommend checking out ecollege's information on publishing SCORM content: http://adminpages.ecollege.com/CampusAdmin/Prog..."

"Hi Michael, Can you post a screenshot of the error message?  I've never seen that one before."

"Hi Mike, Assuming that your crashes are occurring while previewing from the timeline, I recommend that you completely uninstall and reins..."

"Hi Mike, Please reply back to Vira and let our support team know the current status of the issue."

"Hi Kevin, Can you submit a support case to us along with your .story file?  That'll help us research the issue: http://www.articulate.com..."

"Hi Greg, I haven't seen that before.  Can you replicate the issue in the SCORM Cloud?  It is a really simple way to upload and launch you..."

"Hi Dave, Can you try using the upload method mentioned in the link below to see if that resolves the issue? http://community.articulate.c..."

"Hi Mike, I'm looking at your file and I haven't been able to replicate the issue.  Did you receive an error message when it crashes or do..."

"Hi Elaine, Do you have the files in the public Dropbox folder?  See the screencast in the link below for a quick tutorial: https://play..."

"Hi Mark, I ran a search for the error message that you're seeing and a common solution is to run this Microsoft fix: http://support.micro..."

"Hi Todd, I haven't seen that functionality before.  Would you mind submitting a support case to us along with your .story file? http://ww..."

"Hi Shawn, Do you have a .story file that shows the issue?  I'm having problems replicating it on my side."

"Hi Gordon, This screencast should help you out: https://player.vimeo.com/video/204931497"

"Hi Mark, Can you tell me what operating system you're using & what version of Internet Explorer you have installed?"

"Hi Mike, I apologize for the issues that you're having.  It sounds like the crash is occurring while using the preview feature in the tim..."

"Hi Gordon, The following article compares the Storyline features that are supported in the Flash Player, HTML5, and the Articulate Mobile..."

"Hi Michael, Thanks for posting the file.  I think I've got an idea as to what you're trying to accomplish: 1.  On the actual layers, chan..."

"Hi Stefaan, When you publish to AICC, are you clicking on the Reporting & Tracking button & setting the Filename(URL) option to t..."

"Hi Guillaume and welcome to Heroes, Did you convert your slide to a Freeform Drag and Drop question?  After that, did you select the drag..."

"Hi Tobias & welcome to Heroes,  Can you tell us more about what you're trying to accomplish?  If your reported item has a max score o..."