Eric Santos
Staff
Customer Happiness Specialist
at
Articulate Global
Activity
Eric Santos replied to the discussion Editing Audio in MEdia Library crashes Storyline
"Hi Anne,
I'm happy to help troubleshoot! We can start by checking if you're working on your local drive; working on a network drive can c..."
- over 1 year ago12/19/22 at 1:38 pm (UTC)
Activity
Eric Santos replied to the discussion How reset de colors theme on the returns quiz mask
"Hi Karl,
Great call opening a support case; you're in good hands with Darwin! I see you're working on modifying the Storyline project fil..."
- over 1 year ago12/19/22 at 1:22 pm (UTC)
Activity
Eric Santos replied to the discussion Tracking of users accessing specific slides in an eLearning course - Storyline 360
"Hi Edward,
Thanks for reaching out! Storyline Sends This Quiz Data to an LMS; this is to help with tracking and how a user answers a..."
- over 1 year ago12/15/22 at 8:53 pm (UTC)
Activity
Eric Santos replied to the discussion Issue with opening layers linked to a shape on iOS
"Hi Philip,
Sorry to hear you're hitting this snag! Would you be willing to share a copy of your Storyline file here or privately thr..."
- over 1 year ago12/15/22 at 5:53 pm (UTC)
Activity
Eric Santos replied to the discussion how to remove Black background to a poster image launching page in Storyline output
"Hi SibaPrasad,
Thanks for reaching out! To ensure we are on the same page, please share a screenshot of what you see on your end.
I'm hap..."
- over 1 year ago12/15/22 at 5:48 pm (UTC)
Activity
Eric Santos replied to the discussion adding slide # progression status
"Hi Fred,
I'm happy to chime in! The closest option would be to use the Question List in the Quizmaker player options. My collea..."
- over 1 year ago12/15/22 at 5:43 pm (UTC)
Activity
Eric Santos replied to the discussion No publishing to word
"Hi Stephanie,
I'm happy to help troubleshoot! Try to use a simple Title when you publish to Word, such as test. Special ch..."
- over 1 year ago12/15/22 at 1:21 pm (UTC)
Activity
Eric Santos replied to the discussion replay - player tabs e.g. seek bar, captions, pause/play etc obstruct what is being shown on screen
"Hi Angela,
I'm sorry you're also hitting this snag! Would you be willing to share a copy of your Replay project file here or privately th..."
- over 1 year ago12/14/22 at 8:24 pm (UTC)
Activity
Eric Santos replied to the discussion Storyline 360 record screen sizing issues
"Hi John,
So sorry about this snag, and I appreciate your efforts with the project so far!
We can start the troubleshooting by check..."
- over 1 year ago12/14/22 at 8:02 pm (UTC)
Activity
Eric Santos replied to the discussion I have a slider from -18 to 18, start at point 0 and increase by one unit why doesn't it show point -1?
"Hi Sandeep,
I'm sorry to hear you're also running into this snag! Phil is right about the existing bug, and I've added this discussion to..."
- over 1 year ago12/14/22 at 3:20 pm (UTC)
Activity
Eric Santos replied to the discussion Gradient randomly changes to stop 1 in Storyline 360
"Hi James and Virginia,
Phil is right about the bug, and I wanted to share that a fix is now available! We've released Storyline 360 (Buil..."
- over 1 year ago12/13/22 at 8:52 pm (UTC)
Activity
Eric Santos replied to the discussion Storyline 3 - hide sidebar blank space
"Hi Lorenz,
I'm happy to chime in! Unfortunately, there is no known workaround for the problem, and it is also observed in Storyline 360. ..."
- over 1 year ago12/13/22 at 1:25 pm (UTC)
Activity
Eric Santos replied to the discussion Score Not Showing in LMS
"Hi Susan,
Sorry to hear you're running into this issue! It would be helpful to see the Storyline file to understand why the score is not ..."
- over 1 year ago12/13/22 at 1:14 pm (UTC)
Activity
Eric Santos replied to the discussion SCORM Cloud produces duplicate SCORM 2004 interaction data from SL 360
"Hi Santosh,
Thanks for reaching out! Have you tried testing your course in a different LMS to confirm if the behavior you're experiencing..."
- over 1 year ago12/12/22 at 3:55 pm (UTC)
Activity
Eric Santos replied to the discussion Accessibility violation: how do I solve it
"Hi Damiana,
I see that you've reached out to our Support Engineers for help, and you're working with my teammate, Mark. You're in good ha..."
- over 1 year ago12/12/22 at 2:59 pm (UTC)
Activity
Eric Santos replied to the discussion Trouble editing gradients since Nov 29 2022 update
"Hi Wally,
Thanks for taking the time to report this issue, and I'm sorry you ran into this!
We have an open issue in Storyline 360 where ..."
- over 1 year ago12/09/22 at 6:26 pm (UTC)
Activity
Eric Santos replied to the discussion Matching drop-down trigger
"Hi Thomas,
Good question! We currently don't have a trigger event that monitors when a Matching Dropdown has been interacted with. As a w..."
- over 1 year ago12/09/22 at 4:26 pm (UTC)
Activity
Eric Santos replied to the discussion One video across multiple slides
"Hi David,
I appreciate your patience in finding a workaround for this! I'm curious about how other community members achieved this in the..."
- over 1 year ago12/08/22 at 8:58 pm (UTC)
Activity
Eric Santos replied to the discussion Web Objects blurry, especially text
"Hi Prakti,
Sorry to hear you're also having issues with blurry text in Storyline Web objects. We're still looking for a fix, but since yo..."
- over 1 year ago12/08/22 at 7:55 pm (UTC)
Activity
Eric Santos replied to the discussion Jaws and Quiz Review Button
"Hi Dorothy,
Thanks for reaching out! It would be really helpful to see a video of how items 1 and 2 happen on your end. Would you be will..."
- over 1 year ago12/08/22 at 6:33 pm (UTC)
Activity
Eric Santos replied to the discussion Review 360 not showing when you have new Feedback in top menu
"Hi Jennifer,
Sorry to hear you're also running into this! We are still looking for a fix and continuing to gather information as they com..."
- over 1 year ago12/08/22 at 3:51 pm (UTC)
Activity
Eric Santos replied to the discussion Choose to not save incorrect answers to LMS
"Hi Rebecca,
Thanks for reaching out! Storyline sends this quiz data to an LMS, including the learner's response.
It's up to the LMS ..."
- over 1 year ago12/08/22 at 3:07 pm (UTC)
Activity
Eric Santos replied to the discussion 360 Issues: Issue #2 Blurry Screen Recordings
"Hi AV,
We appreciate your patience on this issue. By any chance, are you using multiple monitors when recording your screen? If so, pleas..."
- over 1 year ago12/08/22 at 1:58 pm (UTC)
Activity
Eric Santos replied to the discussion Problem with numbered lists after coverting a project to use new accessible text auto-fit options
"Hi Kimberly,
Thanks for following up on this issue! Our developers are currently working on a fix. You're in the right place, and we'll s..."
- over 1 year ago12/07/22 at 8:46 pm (UTC)
Activity
Eric Santos replied to the discussion The cursor records tiny in Storyline 360
"Hi Training Team,
Sorry to hear you're encountering a tiny cursor issue in your screen recording. You can try the following during record..."
- over 1 year ago12/07/22 at 6:47 pm (UTC)