Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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"Hi Anne, I'm happy to help troubleshoot! We can start by checking if you're working on your local drive; working on a network drive can c..."
  • over 1 year ago12/19/22 at 1:38 pm (UTC)
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"Hi Karl, Great call opening a support case; you're in good hands with Darwin! I see you're working on modifying the Storyline project fil..."
  • over 1 year ago12/19/22 at 1:22 pm (UTC)
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"Hi Edward, Thanks for reaching out! Storyline Sends This Quiz Data to an LMS; this is to help with tracking and how a user answers a..."
  • over 1 year ago12/15/22 at 8:53 pm (UTC)
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"Hi Philip, Sorry to hear you're hitting this snag! Would you be willing to share a copy of your Storyline file here or privately thr..."
  • over 1 year ago12/15/22 at 5:53 pm (UTC)
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"Hi SibaPrasad, Thanks for reaching out! To ensure we are on the same page, please share a screenshot of what you see on your end. I'm hap..."
  • over 1 year ago12/15/22 at 5:48 pm (UTC)
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Eric Santos replied to the discussion adding slide # progression status
"Hi Fred, I'm happy to chime in! The closest option would be to use the Question List in the Quizmaker player options. My collea..."
  • over 1 year ago12/15/22 at 5:43 pm (UTC)
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Eric Santos replied to the discussion No publishing to word
"Hi Stephanie, I'm happy to help troubleshoot! Try to use a simple Title when you publish to Word, such as test. Special ch..."
  • over 1 year ago12/15/22 at 1:21 pm (UTC)
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"Hi Angela, I'm sorry you're also hitting this snag! Would you be willing to share a copy of your Replay project file here or privately th..."
  • over 1 year ago12/14/22 at 8:24 pm (UTC)
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"Hi John, So sorry about this snag, and I appreciate your efforts with the project so far! We can start the troubleshooting by check..."
  • over 1 year ago12/14/22 at 8:02 pm (UTC)
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"Hi Sandeep, I'm sorry to hear you're also running into this snag! Phil is right about the existing bug, and I've added this discussion to..."
  • over 1 year ago12/14/22 at 3:20 pm (UTC)
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"Hi James and Virginia, Phil is right about the bug, and I wanted to share that a fix is now available! We've released Storyline 360 (Buil..."
  • over 1 year ago12/13/22 at 8:52 pm (UTC)
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Eric Santos replied to the discussion Storyline 3 - hide sidebar blank space
"Hi Lorenz, I'm happy to chime in! Unfortunately, there is no known workaround for the problem, and it is also observed in Storyline 360. ..."
  • over 1 year ago12/13/22 at 1:25 pm (UTC)
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Eric Santos replied to the discussion Score Not Showing in LMS
"Hi Susan, Sorry to hear you're running into this issue! It would be helpful to see the Storyline file to understand why the score is not ..."
  • over 1 year ago12/13/22 at 1:14 pm (UTC)
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"Hi Santosh, Thanks for reaching out! Have you tried testing your course in a different LMS to confirm if the behavior you're experiencing..."
  • over 1 year ago12/12/22 at 3:55 pm (UTC)
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"Hi Damiana, I see that you've reached out to our Support Engineers for help, and you're working with my teammate, Mark. You're in good ha..."
  • over 1 year ago12/12/22 at 2:59 pm (UTC)
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"Hi Wally, Thanks for taking the time to report this issue, and I'm sorry you ran into this! We have an open issue in Storyline 360 where ..."
  • over 1 year ago12/09/22 at 6:26 pm (UTC)
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Eric Santos replied to the discussion Matching drop-down trigger
"Hi Thomas, Good question! We currently don't have a trigger event that monitors when a Matching Dropdown has been interacted with. As a w..."
  • over 1 year ago12/09/22 at 4:26 pm (UTC)
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Eric Santos replied to the discussion One video across multiple slides
"Hi David, I appreciate your patience in finding a workaround for this! I'm curious about how other community members achieved this in the..."
  • over 1 year ago12/08/22 at 8:58 pm (UTC)
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Eric Santos replied to the discussion Web Objects blurry, especially text
"Hi Prakti, Sorry to hear you're also having issues with blurry text in Storyline Web objects. We're still looking for a fix, but since yo..."
  • over 1 year ago12/08/22 at 7:55 pm (UTC)
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Eric Santos replied to the discussion Jaws and Quiz Review Button
"Hi Dorothy, Thanks for reaching out! It would be really helpful to see a video of how items 1 and 2 happen on your end. Would you be will..."
  • over 1 year ago12/08/22 at 6:33 pm (UTC)
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"Hi Jennifer, Sorry to hear you're also running into this! We are still looking for a fix and continuing to gather information as they com..."
  • over 1 year ago12/08/22 at 3:51 pm (UTC)
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"Hi Rebecca, Thanks for reaching out! Storyline sends this quiz data to an LMS, including the learner's response. It's up to the LMS ..."
  • over 1 year ago12/08/22 at 3:07 pm (UTC)
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"Hi AV, We appreciate your patience on this issue. By any chance, are you using multiple monitors when recording your screen? If so, pleas..."
  • over 1 year ago12/08/22 at 1:58 pm (UTC)
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"Hi Kimberly, Thanks for following up on this issue! Our developers are currently working on a fix. You're in the right place, and we'll s..."
  • over 1 year ago12/07/22 at 8:46 pm (UTC)
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"Hi Training Team, Sorry to hear you're encountering a tiny cursor issue in your screen recording. You can try the following during record..."
  • over 1 year ago12/07/22 at 6:47 pm (UTC)