Justin Grenier
Justin Grenier Staff
VP of Client Services at Articulate
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"Thanks for your reply, Laura. A great way to inspect the communication between your LMS and your course is to enable LMS Debug Mode ..."
  • over 4 years ago01/23/20 at 10:47 pm (UTC)
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"Hi, Laura. This Chrome change limits the size of the communication between an LMS and a course--not the size of the course itself. T..."
  • over 4 years ago01/23/20 at 12:38 am (UTC)
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Justin Grenier replied to the discussion Chrome 80 update
"Hi, Lerissa. You're right to infer that this Chrome change is different from the Synchronous XHR problem discussed above! The good news i..."
  • over 4 years ago01/15/20 at 9:29 pm (UTC)
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"Hi, Laura. While Studio '13 can publish to HTML5, this published output is only supported in: Windows: Google Chrome (latest v..."
  • over 4 years ago11/19/19 at 3:25 pm (UTC)
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Justin Grenier replied to the discussion Font displaying incorrectly
"Hi, Genie. If enabling the font download setting in learners' browsers hasn't resolved the problem for you, we'd like to learn more...."
  • over 4 years ago11/01/19 at 5:51 pm (UTC)
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"Your logic is right on, Logan. HTML5 with Flash fallback should work fine. One exception might be the rare LMS that phys..."
  • over 4 years ago10/30/19 at 5:10 pm (UTC)
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"Great question, Logan. If you are publishing from SL360 as HTML5/Flash fallback and viewing the content in a browser that supports HTML5,..."
  • over 4 years ago10/30/19 at 4:57 pm (UTC)
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Justin Grenier replied to the discussion Horrible quality when uploading images
"Thanks for your feedback, Ryan.  I want to let you know we’re aware of the issue and are working on a solution, but I don't have a timefr..."
  • 5 years ago04/30/19 at 12:06 am (UTC)
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"I'm sorry for the trouble, Gregg.  One of our Customer Happiness Specialists will give you a call to go over the feature and answer all o..."
  • 5 years ago04/16/19 at 2:57 pm (UTC)
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"Hi again, Gregg! In Rise, one Storyline block cannot reference content from another Storyline block.  So, if you need to show Rise compl..."
  • 5 years ago04/16/19 at 2:10 pm (UTC)
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"Hi, Gregg! A few notes on this: You would insert a Storyline block in Rise only when you want to take advantage of Storyline's abilit..."
  • 5 years ago04/16/19 at 1:42 pm (UTC)
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Justin Grenier replied to the discussion Saving Rise Source Files to Local Hard Drive
"Thanks for sharing your concerns about trust and data security, Karl.  Our Trust Center explains our approach to security and data protec..."
  • 5 years ago03/05/19 at 6:41 pm (UTC)
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"Lilian, I just wanted to share that we've documented some tricky Parallels settings that may help improve your experience on the Mac.  ....."
  • 5 years ago03/03/19 at 1:38 pm (UTC)
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"Hi, Taylor. Ashley's initial response is still accurate.  There isn't a native Mac version of Storyline on our roadmap. Please let us k..."
  • 5 years ago03/01/19 at 4:26 pm (UTC)
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"Hi everyone. I want to provide an update on this issue. We’re so sorry that images in Rise 360 don’t look the way you’d like them to. We..."
  • 5 years ago02/28/19 at 10:48 pm (UTC)
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Justin Grenier replied to the discussion RIse in Articulate Online?
"Hi, Lindy! We'd love to help, but there is no screenshot attached to the post you just added in the E-Learning Heroes Community.  If you..."
  • 5 years ago02/28/19 at 2:18 pm (UTC)
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Justin Grenier replied to the discussion Articulate Review and Video
"Thanks for submitting Case Number 01710936, Sarah.  We'll take a look and let you know what we find ASAP! "
  • 5 years ago02/26/19 at 3:50 pm (UTC)
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Justin Grenier replied to the discussion Articulate Review and Video
"Hi, Sarah. The LMS video output from Review 360 is pure HTML5--you won't find any Flash content there at all!  😀 So, if you're having t..."
  • 5 years ago02/26/19 at 3:03 pm (UTC)
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"Hello, everyone. Thanks for weighing in to let us know how important it is for us to get XLIFF translation right in Rise. We hear you, a..."
  • over 5 years ago02/08/19 at 6:27 pm (UTC)
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Justin Grenier replied to the discussion Xlif problems
"Hello, everyone. Thanks for weighing in to let us know how important it is for us to get XLIFF translation right in Rise. We hear you, a..."
  • over 5 years ago02/08/19 at 6:27 pm (UTC)
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"Hello, everyone. Thanks for weighing in to let us know how important it is for us to get XLIFF translation right in Rise. We hear you, a..."
  • over 5 years ago02/08/19 at 6:27 pm (UTC)
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Justin Grenier replied to the discussion NEW in Rise: Export for Translation
"Hello, everyone. Thanks for weighing in to let us know how important it is for us to get XLIFF translation right in Rise. We hear you, a..."
  • over 5 years ago02/08/19 at 6:27 pm (UTC)
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Justin Grenier replied to the discussion Embedded Rise to other website error
"This is really important feedback for us to have, Francis, so thank you for sharing it.  Our team is meeting to discuss next steps soon, ..."
  • over 5 years ago01/30/19 at 2:21 am (UTC)
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Justin Grenier replied to the discussion Embedded Rise to other website error
"Hi, Adrian. Thanks for helping us understand your use case so that we can take that under consideration.  We wanted to revert the change..."
  • over 5 years ago01/29/19 at 5:34 pm (UTC)
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Justin Grenier replied to the discussion NEW IN STORYLINE 360: Media Library
"Good eye! We're working on some new opt-in workflow options that'll help folks customize their triggers panel. Stay tuned for more to come!"
  • over 5 years ago01/29/19 at 10:06 am (UTC)