Karl Muller
Karl Muller
Instructional Designer, eLearning Developer, and LMS Administrator
  • Canada
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"Hi Louise, what you are describing is exactly what some of out learners are experiencing. What we do when a learner reports this, is to h..."
  • over 2 years ago02/29/20 at 2:16 am (UTC)
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Karl Muller replied to the discussion Cover Photo Change
"Helen, you are correct. You first need to delete the current cover photo. Then the Add cover photo button will appear."
  • over 2 years ago02/28/20 at 9:53 pm (UTC)
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Karl Muller replied to the discussion Rise scenario block - end of scenario
"Based on your screen shots, the End of Scenario page is working as expected. The End of Scenario page simply gives you the opportunity to..."
  • over 2 years ago02/28/20 at 5:44 pm (UTC)
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Karl Muller replied to the discussion Can you hide lessons in Rise
"Yes, you can use Button Blocks to navigate to specific Lessons. Rise does not offer conditional branching or the ability to hide certain ..."
  • over 2 years ago02/28/20 at 5:28 pm (UTC)
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Karl Muller replied to the discussion Rise scenario block - end of scenario
"Shelby, in my scenarios, where you have "You did great", I have added "End of Scenario". So just edit the text to whatever meets you..."
  • over 2 years ago02/28/20 at 5:24 pm (UTC)
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"Knowledge Checks are really there for informal evaluation purposes within a content type lesson. There is no passing rate or percentage f..."
  • over 2 years ago02/28/20 at 3:06 pm (UTC)
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Karl Muller replied to the discussion 'take again' option in Rise 360
"Hi Alison, there is no option to remove the "take again" prompt."
  • over 2 years ago02/28/20 at 2:55 pm (UTC)
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Karl Muller replied to the discussion Blank screen after update
"Jamie, have your courses been working normally at any point in time? What was the result when you tested in SCORM cloud? Did you recently..."
  • over 2 years ago02/28/20 at 1:52 am (UTC)
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Karl Muller replied to the discussion Losing work in Rise 360
"Gerry, they rolled out a fix for this earlier today. Open one of your Rise courses, and open any Lesson for editing. Then press F5. The p..."
  • over 2 years ago02/28/20 at 1:47 am (UTC)
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Karl Muller replied to the discussion Upload customized images to courses
"Sara, you can add your own images into your Rise courses by means of any one of the Image block types."
  • over 2 years ago02/27/20 at 11:04 pm (UTC)
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Karl Muller replied to the discussion Losing work in Rise 360
"Yes, access any course and open a Lesson for editing. Then press F5. Hope this resolves your issues :-)"
  • over 2 years ago02/27/20 at 9:04 pm (UTC)
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Karl Muller replied to the discussion Losing work in Rise 360
"Greg, what I did was access the course I was editing and then pressed F5 to refresh the page. After doing that I've not seen another occu..."
  • over 2 years ago02/27/20 at 8:56 pm (UTC)
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"So far this morning I've had no recurrences of this issue :-)"
  • over 2 years ago02/27/20 at 6:24 pm (UTC)
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"Hi Tania, Rise currently does have a Freeform text entry question. You could build this in Storyline and import the block into Rise."
  • over 2 years ago02/27/20 at 4:39 pm (UTC)
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Karl Muller replied to the discussion Having Trouble Exporting to "LMS"
"Just uploading the ZIP file to your LMS will not work. I'm not familiar with IntelligenceBank, but each LMS has their own unique process ..."
  • over 2 years ago02/27/20 at 4:24 pm (UTC)
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Karl Muller replied to the discussion Losing work in Rise 360
"To ensure that my work was saved, I backed out to the list of Lessons for my course. Then the Take Control message came up, which I've ne..."
  • over 2 years ago02/26/20 at 11:04 pm (UTC)
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"Some web site do not allow to connect via an iframe, even if your embed code is correct. Have you connected to SurveyGizmo in the pa..."
  • over 2 years ago02/26/20 at 10:25 pm (UTC)
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Karl Muller replied to the discussion Losing work in Rise 360
"Having the same issues Greg! I can reproduce it fairly consistently by switching from a browser tab where I'm doing Rise edits, to anothe..."
  • over 2 years ago02/26/20 at 9:59 pm (UTC)
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Karl Muller replied to the discussion Tracking Rise Course in LMS
"Which LMS are you using? The SCORM standard defines what course data should be saved by a LMS. However, every LMS that I've used differs ..."
  • over 2 years ago02/26/20 at 8:55 pm (UTC)
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"In my reply I will refer to Rise Courses that consist of Lessons that are built using blocks. When you need to copy course content, you c..."
  • over 2 years ago02/26/20 at 8:44 pm (UTC)
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Karl Muller replied to the discussion Losing work in Rise 360
"This is becoming bothersome. This time I was working in Rise updating the content of an existing course, and switched from the Rise brows..."
  • over 2 years ago02/26/20 at 6:50 pm (UTC)
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Karl Muller replied to the discussion Rise 360 - Lessons resetting activities
"Richard, all interactions like Knowledge Checks, Flashcards, Scenarios, and Drag and Drops will always "reset" as Rise does not store lea..."
  • over 2 years ago02/26/20 at 4:11 pm (UTC)
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"You can edit the label set and change Lesson to something else or completely delete it. However, you are always stuck with the number. Th..."
  • over 2 years ago02/26/20 at 3:58 pm (UTC)
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Karl Muller replied to the discussion Losing work in Rise 360
"Happened to me again a few moments ago. Switched from one browser tab to another one where Rise was running. The Rise course tab wen..."
  • over 2 years ago02/25/20 at 11:14 pm (UTC)
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Karl Muller replied to the discussion Losing work in Rise 360
"Here is something related that happened to me yesterday. I was editing a Rise course, and then had to switch to reply to an email that to..."
  • over 2 years ago02/25/20 at 8:03 pm (UTC)