Ren Gomez
Staff
Support Conversation Coach
at
Articulate
-
Bellingham, WA
-
Contact Me
Activity
Ren Gomez replied to the discussion Video audio degraded in Storyline
"Hi Sylvia,
Thanks for the follow-up! This article below shares more on that option, but it will be greyed out if you made any edits ..."
- over 2 years ago09/01/21 at 6:52 pm (UTC)
Activity
Ren Gomez replied to the discussion Storyline Using Triggers not working in latest SL360
"Hi Chris,
Thanks for reaching out. We have been seeing reports of the Complete Course trigger not working when using the Classic Player i..."
- over 2 years ago09/01/21 at 6:39 pm (UTC)
Activity
Ren Gomez replied to the discussion STL360: Complete Course trigger does not work
"Hi Katie,
Thanks for sharing your file, and you're correct. We do have an issue reported in Storyline 360 where:
The course completion tr..."
- over 2 years ago09/01/21 at 6:21 pm (UTC)
Activity
Ren Gomez replied to the discussion Save and Share Feedback Master
"Hi Teresa,
Even if you delete the slide you imported to bring in the related master slides, your master slides will stay in pla..."
- over 2 years ago09/01/21 at 3:43 pm (UTC)
Activity
Ren Gomez replied to the discussion Storyline Error Report
"Hi Hilary,
That doesn't sound right! I've opened a case on your behalf to connect you with a support engineer to dig into this further.
B..."
- over 2 years ago08/31/21 at 10:01 pm (UTC)
Activity
Ren Gomez replied to the discussion Screen Reader Accessibility for Button States
"Hi Shim,
Happy to help clarify here. Different states of an object aren't included in the Focus Order since screen readers automatically ..."
- over 2 years ago08/31/21 at 5:56 pm (UTC)
Activity
Ren Gomez replied to the discussion Submit does not show on a question slide. Next does but is inactive.
"Hi Kate,
Thanks for sharing those screenshots of what some of your learners are experiencing. If you're unable to replicate the issue and..."
- over 2 years ago08/31/21 at 5:21 pm (UTC)
Activity
Ren Gomez replied to the discussion Text formatting issue in multiple choice quizzes
"Hi Cormac,
It looks like there are two issues here that appear when you preview your course:
Fonts are shifting when in a Hover or Selec..."
- over 2 years ago08/31/21 at 4:48 pm (UTC)
Activity
Ren Gomez replied to the discussion Simulator builder?
"Hi Michael,
Thanks for reaching out! We don't currently have plans for built-in, scenario-based interactions in Storyline 360, but we hav..."
- over 2 years ago08/31/21 at 4:36 pm (UTC)
Activity
Ren Gomez replied to the discussion Storyline 360 and SuperNova Screenreader
"Hi Preth,
No updates to share on SuperNova, but you can see what screenreaders we currently support below:
Articulate 360 Supported Scre..."
- over 2 years ago08/31/21 at 2:59 pm (UTC)
Activity
Ren Gomez replied to the discussion figures are flickering on the stage every few seconds
"Hello,
Thanks for reaching out! Hopefully other community members can share insights on how they've animated their characters.
In the mea..."
- over 2 years ago08/31/21 at 2:56 pm (UTC)
Activity
Ren Gomez replied to the discussion Textbox Overflow Handling - Scrollbar not Saved with the File
"Hi Jens,
Great news! Our team released a hotfix update to Storyline 360 to address the issue where scroll bars were removed fro..."
- over 2 years ago08/31/21 at 2:08 pm (UTC)
Activity
Ren Gomez replied to the discussion Font and size within the Post-quiz review
"Hi Karin,
When you include the option to review your quiz in your results slide, default elements appear on the question slides..."
- over 2 years ago08/30/21 at 10:14 pm (UTC)
Activity
Ren Gomez replied to the discussion ASAP (Ida): Do I need internet to use Storyline?
"Hi Lisa,
Timely question! You can use Storyline 360 offline for up to 99 days. You'll just have to be connected to the internet when you ..."
- over 2 years ago08/30/21 at 9:48 pm (UTC)
Activity
Ren Gomez replied to the discussion Changing the triggers for the default course menu player
"Hi Rebecca,
The article below covers more details on what contrast elements we added to the player for accessibility purposes, but h..."
- over 2 years ago08/30/21 at 9:27 pm (UTC)
Activity
Ren Gomez replied to the discussion Hyperlinks with no hover states
"Hi Neil,
Thanks for reaching out, and good call to start a case as well. I see my teammate, Gerald, was able to dig into your file and ca..."
- over 2 years ago08/30/21 at 6:49 pm (UTC)
Activity
Ren Gomez replied to the discussion Want to make icons appear in the Feedback screen for each correct answer
"Hi Mala,
It sounds like you're looking for a way to track partial scoring and show a layer if some correct items are selected?
Storyline ..."
- over 2 years ago08/30/21 at 6:07 pm (UTC)
Activity
Ren Gomez replied to the discussion Publish to Video is Slow
"Hi Janet,
Thanks for sharing those details of what you're experiencing. Our support team is happy to step in with testing your course. Fe..."
- over 2 years ago08/30/21 at 5:18 pm (UTC)
Activity
Ren Gomez replied to the discussion Course won't mark complete after making minor updates
"Hi Daniel,
Based on the details shared, it sounds like the course should be marking completion! Since this isn't working in SCORM Cloud, ..."
- over 2 years ago08/30/21 at 5:00 pm (UTC)
Activity
Ren Gomez replied to the discussion Slide number progresses during slide transition
"Hi Alexa,
Thanks for reaching out! It would help to see what triggers you have set for your Correct/Incorrect slide layers, but my guess ..."
- over 2 years ago08/30/21 at 4:46 pm (UTC)
Activity
Ren Gomez replied to the discussion When revisiting course, its not resuming from where we left
"Hi Ashok,
Thanks for sharing your file! Usually, when a course fails to resume properly, it's because the LMS has reached its limits..."
- over 2 years ago08/27/21 at 9:46 pm (UTC)
Activity
"Hi Jeremy,
I appreciate all the details shared in what you're experiencing, though one item I have trouble understanding is where you men..."
- over 2 years ago08/27/21 at 9:10 pm (UTC)
Activity
Ren Gomez replied to the discussion Replay is putting my screen recordings in the upper left corner of the screen
"Hi Talayah,
I haven't come across this specific error you're seeing. Were you able to get the video placement sorted out? Please know you..."
- over 2 years ago08/27/21 at 6:50 pm (UTC)
Activity
Ren Gomez replied to the discussion No smart guides when aligning objects
"Hi Judy,
Thanks for the follow-up! If you've confirmed the settings Ned mentioned, and still aren't experiencing the guidelines as expect..."
- over 2 years ago08/27/21 at 5:47 pm (UTC)
Activity
Ren Gomez replied to the discussion Multiple Response in Velocity
"Hi Cindy,
Thanks for sharing your file, as that helped to provide further insight into what you're experiencing. I tested this for myself..."
- over 2 years ago08/27/21 at 4:59 pm (UTC)