"Hi Gregory, Happy to help here! I'm curious to know why you have both an oval and a hotspot for each icon, as it seems you only need the ..."

"Hi Denise, I'm sorry to hear that the .ppta file was not created after you saved your project! Here's some information we share to unders..."

"Hi Parker, Does your PowerPoint template have any master slides in it? When you import just one slide from a PowerPoint file into St..."

"Hi Mike, The best advice we like to give the community when coming across any issues within an LMS is to first test their file in SC..."

"Hi Ida, Judy touched on a good point about how you're hosting your course. Is it on an LMS, or did you publish it for the web? Our team w..."

"Hi Sam, Sorry to hear you're running into this, and good call to get a case started! I see you're working with my teammate, Chester. Let ..."

"Hi Tricia, Sam's spot on here, the conditional seekbar settings are made at the course level, so there's no way to change the properties ..."

"Hi Jordan, Thanks for taking the time to try and repair Storyline 360. I've opened a support case on your behalf so that our team can tak..."

"Hi Gregor, Happy to help clarify! Usually, when that error comes up, it's because you're trying to access the file from a network drive. ..."

"Hi Janagiraman, Thanks for following up and great call to get that case started! I see my teammate, Vevette, was able to test your file a..."

"Hi Walt, Thanks for reaching out! Your custom font should be embedded in the project when you publish your course. Your learners will jus..."

"Hi Vic, Thanks for reaching out, and I appreciate all the troubleshooting steps you've taken! The best way we can help would be to take a..."

"Hi Christina, I'm sorry to hear that a specific file won't publish to Review 360! The maximum size for each published project to Rev..."

"Hi Kim, I"m sorry to hear you're experiencing this as well! We'd be happy to take a closer look and see if there's a setting that's ..."

"Hi Julie, Thanks for reaching out and sharing those screenshots. It looks like the first box is a bit more compressed than the second one..."

"Hi Mathilde, Thanks for reaching out! We were experiencing a temporary outage with Tempshare yesterday, so that may have caused some issu..."

"Hi J.W. and Sam, Thanks for bringing this issue up! As Sam mentioned, I also noticed where you were able to manipulate the responses duri..."

"Hi Deborah, Excellent question! In your Publish settings, you should be able to select which result slide you'd like to track for reporti..."

"Hi Betty, Welcome to E-learning Heroes! 🌟 Happy to help here! It sounds like all you'll need to do is upgrade the PowerPoint course to Pr..."

"Hi William, It sounds like you've included some step-by-step slides that have cursor movements and you'd like to change the starting poin..."

"Hi Jeni, Thanks for reaching out! The main difference between try mode and test mode step-by-step slides is that the try mode is tre..."

"Hi Tina, Thanks for following up! I find it odd that you're not experiencing this in Storyline 2 as well, as the autoplay policies are br..."

"Hi Dylan, I'm sorry you're running into this error, and I appreciate you trying to reinstall the software to see if it would help. From h..."

"Hi Didier, Welcome to E-Learning Heroes! 🌟 It sounds like you have some questions included in your course that are Freeform and you would..."

"Hi Ion, I'm sorry you're experiencing this same issue as well! In working with Jay, we've determined it to be a bug where glitches appear..."