Ren Gomez
Staff
Support Conversation Coach
at
Articulate
-
Bellingham, WA
-
Contact Me
Activity
Ren Gomez replied to the discussion Different layouts in draw from question bank
"Hi Conor,
Thanks for clarifying that you're using Storyline 3. Unfortunately, SL3 doesn't contain the feature for slide numbers, so you'l..."
- almost 4 years ago05/26/20 at 7:46 pm (UTC)
Activity
Ren Gomez replied to the discussion Slides designed using "Design Ideas" in PPT don't publish accurately
"Hi Alissa,
Thanks for reaching out and sharing what you're running into! A few questions to dig deeper:
Do you see this while previewing..."
- almost 4 years ago05/26/20 at 5:40 pm (UTC)
Activity
Ren Gomez replied to the discussion How to hide and disable the Play/Pause button in the SL360 responsive player ?
"Hi Steve,
That's correct. The play/pause button and the seekbar are connected, and it's not possible to disable it at certain points with..."
- almost 4 years ago05/26/20 at 5:05 pm (UTC)
Activity
Ren Gomez replied to the discussion Storyline 360 audio not playing when published
"Hi Tina,
Thanks for reaching out, and great call to open a case as well! I see my teammate, Matthew, has shared some resources that addre..."
- almost 4 years ago05/26/20 at 4:32 pm (UTC)
Activity
Ren Gomez replied to the discussion Video not showing up in preview mode.
"Hi Vishal,
Thanks for sharing what you're running into! Just to confirm, are you publishing to Video when you come across these issues?
I..."
- almost 4 years ago05/26/20 at 3:56 pm (UTC)
Activity
Ren Gomez replied to the discussion Feature request - Quiz propagation between projects
"Hi William,
I appreciate you taking the time to share why you'd like to see synchronization between project files!
I’ll be happy to pass ..."
- almost 4 years ago05/26/20 at 3:48 pm (UTC)
Activity
Ren Gomez replied to the discussion Blurry Images in Preview and Published
"Hi Emma,
Thanks for letting us know Victoria has gone on maternity leave! I've given my teammate Christopher the heads up, and he wi..."
- almost 4 years ago05/26/20 at 3:14 pm (UTC)
Activity
Ren Gomez replied to the discussion Next/Previous buttons don't display in quiz review if volume in player settings is off
"Hi Lisa,
Thanks so much for letting me know the bug hasn't been fixed. I took a closer look and was able to confirm the issue in my ..."
- almost 4 years ago05/26/20 at 2:36 pm (UTC)
Activity
Ren Gomez replied to the discussion urn:scormdriver
"Hi Diana,
Thanks for reaching out! Did you recently switch to SCORM 2004? If so, this may be expected behavior that has been around for a..."
- almost 4 years ago05/22/20 at 8:14 pm (UTC)
Activity
Ren Gomez replied to the discussion Invalid answer box
"Hi Dawn,
Thanks for reaching out and letting us know you are running into the same issue. Our support team worked with Amanda on importin..."
- almost 4 years ago05/22/20 at 7:40 pm (UTC)
Activity
Ren Gomez replied to the discussion Flashing Play button when viewing full-screen video in Review 360
"Hi Jo,
Thanks for reaching out and sharing what you're coming across! I was able to replicate this using a sample video right after I pub..."
- almost 4 years ago05/22/20 at 5:29 pm (UTC)
Activity
Ren Gomez replied to the discussion Blurred screen captures
"Hi Pierrette,
It's possible the link has changed. When you publish your file, you can select the Quality properties to adjust your Video ..."
- almost 4 years ago05/22/20 at 4:54 pm (UTC)
Activity
Ren Gomez replied to the discussion Text entry field submit
"Hi Jeni,
Happy to help! If you don't want to use the Submit button, perhaps the Enter key can be used to submit the text entry?
You'll ju..."
- almost 4 years ago05/22/20 at 4:22 pm (UTC)
Activity
Ren Gomez replied to the discussion SCORM - How many graded quizzes can you have in one published SCORM package?
"Hi Robert,
You can use multiple result slides in a Storyline 360 course and even combine them for a composite score. This user guide cove..."
- almost 4 years ago05/22/20 at 3:35 pm (UTC)
Activity
Ren Gomez replied to the discussion Can't hear audio when I hit Play on the timeline
"Hi Ken,
Thanks for reaching out! It looks like you connected with my teammate, Gerald, and after a disk cleanup and software reinstall, y..."
- almost 4 years ago05/22/20 at 3:01 pm (UTC)
Activity
Ren Gomez replied to the discussion Are Articulate programs really usable on a Mac?
"Hi Rob,
I see you've reached out to our support team, and my teammate, Renato, has provided some additional details regarding our softwar..."
- almost 4 years ago05/21/20 at 9:49 pm (UTC)
Activity
Ren Gomez replied to the discussion editing a very small amount of time in replay 360
"Hi Mandy,
I'm glad Vincent was able to help you out here!
By the way, it looks like you may have replied by email where your contact..."
- almost 4 years ago05/21/20 at 8:10 pm (UTC)
Activity
Ren Gomez replied to the discussion URGENT: No audio after published in storyline 3
"Hi Huong,
We don't support viewing published courses locally, as some of the features, like audio, can fail due to security restrict..."
- almost 4 years ago05/21/20 at 8:02 pm (UTC)
Activity
Ren Gomez replied to the discussion Drag and Drop - Answer is correct, but Results show as Incorrect
"Hi Michael,
Thanks for reaching out! It looks like you were in touch with my teammate, Lianne, and she helped you troubleshoot your file ..."
- almost 4 years ago05/21/20 at 7:49 pm (UTC)
Activity
Ren Gomez replied to the discussion Trigger to Initialise/Reset ALL Variables in Storyline 360
"Hi Robert,
Thanks for chiming in and add your plus one as well! This feature hasn't made it to the top of our roadmap, but we'..."
- almost 4 years ago05/21/20 at 7:13 pm (UTC)
Activity
Ren Gomez replied to the discussion Issue with the navigation in the built-in Menu
"Hi Karen,
Thanks for the additional insight! I'll be sure to share this with the team internally as we prioritize this bug.
As Katie ment..."
- almost 4 years ago05/21/20 at 6:18 pm (UTC)
Activity
Ren Gomez replied to the discussion Storyline crashing when inserting characters?
"Hi Pamela,
Thanks for the heads up on opening a case! I see you're working with my teammate, Mark, and it looks like he was unable to rep..."
- almost 4 years ago05/21/20 at 5:28 pm (UTC)
Activity
Ren Gomez replied to the discussion Storyline 1+: Interactive Conversation Template
"Hi Azlin,
Welcome to E-Learning Heroes! 🌟
It seems like you're referring to the template Tom shared in this link below:
Storyline 1+: In..."
- almost 4 years ago05/21/20 at 4:51 pm (UTC)
Activity
Ren Gomez replied to the discussion Hotspots in Scrolling Panel
"Hi Arnau,
Brandon may no longer be subscribed to this discussion, so feel free to use the Contact Me button on his profile page if you'd ..."
- almost 4 years ago05/21/20 at 4:15 pm (UTC)
Activity
Ren Gomez replied to the discussion WFH frustrations
"Hi Barbi,
I'm sorry you're running into so many errors while trying to work from home! Michael's spot on here with the article, as it see..."
- almost 4 years ago05/21/20 at 3:37 pm (UTC)