"Hi there Mandy! Thanks for letting me know you opened a support case #00957055. I see that you're working with Eloisa - you're in great h..."

"Hi Nicholas! Are you using a video inserted as a file? If so, you can add shapes to you slide synced to an exact point on the timeline u..."

"Hi Andy! You should still have the option to 'Crop' or 'Scale to fit'. If you're not seeing those options, try checking and un-checking ..."

"Hi Senthil! You can view/play Storyline 360 content on mobile devices using the following browsers without using the Articulate Mobile P..."

"Hello Niki! Here's a tutorial for creating survey questions in Quizmaker. Take a look, and let me know if you need any further assistance!"

"Hi there Raquelle! You can show the length of a video by showing the video controls below the video. Keep in mind this option isn't avai..."

"Hi Christine, Unfortunately I'm still not seeing your file here. Could you please try sending it to us by way of this form?"

"Thanks for popping back in with an update, Neets! Glad it's working for you now. :)"

"You're welcome, Shannon!"

"I'm sorry to hear that, Keshav. Would you mind sharing you file here so I can take a closer look at your settings? Just click the Add Att..."

"Great to hear! So glad you were able to figure it out, Sajna!"

"Thanks for submitting that feature request, Maree. I know that is a feature that a number of users would like to see in future updates. ..."

"Hello Siobhan! Thanks for that information. At this stage I would recommend reaching out to our Support Engineers directly over here so t..."

"Hi Bethany, Thanks for popping back in with those details.  You may want to look at testing it in another environment such as SCORM Clou..."

"Hi there Bethany! So sorry to hear that you're learner is running into this! A few questions to narrow down what could be causing the iss..."

"Hi Patrick, thanks for that clarification. I'll first address the replay button. The replay button is programmed to replay the slide tim..."

"Thanks for popping back in with an update, Joanna.  At this stage I would recommend reaching out to our Support Engineers directly so the..."

"Ah, great point Teri. Unfortunately you cannot add new buttons to the player, but you can add custom tab with a trigger to exit - more in..."

"Hi Karin! Welcome to Heroes! We're glad you're here. :) I also wanted to point out this tutorial, which provides more info on using form..."

"Hi there Diane, I'm sorry to hear you've run into this trouble. Thank you for providing those details on how you published and tested the..."

"Hmm, that's interesting. Are you also both working with a zoom setting of 100%? One final thing to check would be the position of the ob..."

"Hi Brian, Thanks so much for sharing your findings here. I'm sure other users will find this helpful if they encounter a similar issue! ..."

"Hi Kathy, That is certainly strange behavior. Would you mind sharing your file so we can take a closer look?  If you’re able to share he..."

"Hi Ivana,  Sorry to hear that you've run into this issue. Are you working on your project files on your local hard drive? Since you've a..."

"Hi Diana! Would you mind sharing your .story file with us here so we can take a look at what you have set up so far? Just use the Add Att..."