"Thanks for reaching out, K, and welcome to the community! I spotted your support case, and I see my teammate Ronaziel sent you a cou..."

"Welcome to E-Learning Heroes, Lucinda! The ability to add background music, or audio that plays across slides, is still an open feat..."

"I'm happy to see my teammate Ronaziel helped by importing the two projects into a new blank Storyline project. Be sur..."

"Welcome to E-Learning Heroes, Roslyn! Unfortunately, we didn't receive a response from Kristopher, so I do not have an update to share. D..."

"Thanks for following up, Deanna, and nice call to open a support case with us! I see my teammate Mcgem is testing your file to ..."

"Thanks for reaching out, Adrienne! This thread is a bit outdated, so I'd like to understand your experience better! Are you having issue..."

"Hi Charmaine! Thanks for reaching out, and welcome to E-Learning Heroes! I'm sorry you're struggling with the display. From here, I&..."

"Welcome to E-Learning Heroes, Sandee! I'm curious if the Story Sizes of the slides are different. If the template's slide size ..."

"Thanks for reaching out, Chris! The issue reported here is in Storyline 3, and I don't have any new updates to share since Lauren's ..."

"Sorry you're experiencing these issues, Susan! Let's start with these tactics to get things running smoothly again: Be sure ..."

"Hello Christine & Carl! We're currently tracking a feature request for: A hyperlink added in the comment emails that link b..."

"Hello Everyone! I'm excited to share that I connected with the Engineering team, and this feature is now under review. We'll be sure to c..."

"Thanks for those additional details, Rebecca! Happy to hear you were able to get this working as expected. If you'd like us to take a clo..."

"Thanks for reaching out and sharing that screenshot, Thomas! We have logged this as a possible bug where a cover photo sho..."

"Welcome to E-Learning Heroes, Meg! I'm sorry you've run into a snag—I'd like to gather more clues so we can get to the bottom of thi..."

"Welcome to E-Learning Heroes, Niharika! It sounds like you've already tried quite a few troubleshooting steps, but you're stil..."

"Yay for first screen recordings! That is super helpful 😃 I replicated your steps and am not seeing the same behavior. If this only h..."

"I appreciate you sharing your experience, Suziana! I want to learn more about the environment you experienced these issues in before..."

"Hello Zsolt! I also notice a slight flicker with the cloud animation when I return to the main slide after visiting each tab. I want to t..."

"Thanks for reaching out, Francesco! I'm looking forward to hearing what suggestions our talented community members chime in with. Also, i..."

"Hi Diane! You want to delete master slides and layouts on layers, if I understand correctly. Happy to help! Let me know if thi..."

"Welcome to E-Learning Heroes, Clare! Sorry you're experiencing this trouble with Replay—I'm happy to help! Be sure your project fil..."

"Welcome to E-Learning Heroes, Greg! Thanks for sharing these details! It sounds like your main goal is to understand the report from..."

"Hi Lisa! Thank you for sharing a screenshot, and I'm sorry to hear you had issues with your recording. If your last recording didn't..."

"Hi Sarah! I spotted the support case you worked in with Darrell, and I see your issue was linked to a possible bug. I'm sorry if thi..."