Becca Levan
Becca Levan Staff
Customer Happiness Specialist at Articulate
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"Welcome to E-Learning Heroes, Vikrant! Thanks for including the error you're receiving. From here, I'd like one of our support engineers ..."
  • 2 days ago01/21/22 at 9:54 pm (UTC)
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Becca Levan replied to the discussion Articulate Presenter ipc
"Thanks for jumping in here, Rowan! Jørn, if updating the software doesn't fix the issue, be sure to let us know! "
  • 2 days ago01/21/22 at 9:31 pm (UTC)
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"Hi Rachael! Thanks for reaching out! I'm curious if it's related to specific fonts or formatting in the files. Any chance you can pr..."
  • 2 days ago01/21/22 at 9:24 pm (UTC)
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"Hey Dan! Thanks for reaching out and sharing these screenshots! I'm sorry you're facing a similar issue. I want our support engineers to ..."
  • 2 days ago01/21/22 at 8:06 pm (UTC)
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Becca Levan replied to the discussion blurred screenshot
"Welcome to E-Learning Heroes, Karen! I'm sorry you're experiencing a similar issue. I don't see that we received a file from Alexandra fo..."
  • 2 days ago01/21/22 at 6:48 pm (UTC)
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"Thanks for reaching out, Radha! I'm not aware of any solutions other than the one you shared, but I'm excited to see what ideas folx..."
  • 2 days ago01/21/22 at 6:42 pm (UTC)
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"Hi Nick! Thanks for sharing your file with these details—I can reproduce this behavior myself, and I see we have the issue reported&..."
  • 2 days ago01/21/22 at 5:34 pm (UTC)
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Becca Levan replied to the discussion Can't open Quizmaker file in Storyline
"Hey there, Brian! I see you are working in a support case with my teammate John Carlo already, but this sounds like a separate issue. Sto..."
  • 3 days ago01/21/22 at 4:12 pm (UTC)
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Becca Levan replied to the discussion Publishing issues
"Hi JD, welcome to E-Learning Heroes! ✨ I don't see that Melissa has reached out to our support team just yet, so I don't have an update t..."
  • 3 days ago01/21/22 at 3:55 pm (UTC)
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"Welcome to E-Learning Heroes, Kerry! Reviewers shouldn't get an email notifying them that a new version of your project was&nbs..."
  • 3 days ago01/21/22 at 3:48 pm (UTC)
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Becca Levan replied to the discussion Peek not recording mouse correctly
"Hi Emma! I see you found help from my teammates Johnrey and Lauren. For others who come across a similar issue, we have two wor..."
  • 3 days ago01/21/22 at 2:25 pm (UTC)
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"Welcome to E-Learning Heroes, Jeff! Thank you for sharing a screenshot with us. I noticed you have a dashed outline on your text-en..."
  • 3 days ago01/21/22 at 2:17 pm (UTC)
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Becca Levan replied to the discussion Location of Player controls
"Hi Liz! The expected behavior when disabling the seekbar is that the icons will move to the right once you turn on the seekbar. I've..."
  • 3 days ago01/20/22 at 8:00 pm (UTC)
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Becca Levan replied to the discussion Storyline crashing when inserting video
"I'm sorry for this trouble, Raleigh; we're here to help! We'll want one of our support engineers to investigate this further, so I've ope..."
  • 4 days ago01/20/22 at 4:21 pm (UTC)
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"Welcome to E-Learning Heroes, Natalie! I see you opened a support case, and my teammate Cleo is helping you. Great call on opening a..."
  • 4 days ago01/20/22 at 3:53 pm (UTC)
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"Welcome to E-Learning Heroes, Chris! I see my teammate Darwin replied to your support case with a couple of suggestions—great call t..."
  • 4 days ago01/19/22 at 8:37 pm (UTC)
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"Welcome to E-Learning Heroes, Lara! ⭐️ You'll want to be sure to follow these best practices to achieve the highest quality media in..."
  • 4 days ago01/19/22 at 8:29 pm (UTC)
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Becca Levan replied to the discussion Insert HTML5 file - error
"I appreciate you sharing these extra details, Inbal! Are you running into this after publishing to Review 360, to an LMS, or for the..."
  • 4 days ago01/19/22 at 8:07 pm (UTC)
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"Welcome to E-Learning Heroes, Leon! Thanks for sharing the screenshot. I'm sorry you're facing this issue, and we're here to help! If pos..."
  • 5 days ago01/19/22 at 2:33 pm (UTC)
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Becca Levan replied to the discussion Publishing issues
"Welcome to E-Learning Heroes, Melissa ⭐️ I'm happy to help troubleshoot! Have you tried a quick restart of your computer? Is the iss..."
  • 5 days ago01/19/22 at 2:23 pm (UTC)
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"Hey Brian! Sorry you've hit a snag! We'll want our support engineers to step in and take a closer look at your files to help determine wh..."
  • 5 days ago01/18/22 at 10:01 pm (UTC)
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"Hi Alison! Thanks for sharing these details—From here, I'd like to enlist one of our support engineers to help troubleshoot. If possible,..."
  • 5 days ago01/18/22 at 9:53 pm (UTC)
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Becca Levan replied to the discussion Focus Order on Quiz Slides
"Hello Diane! I see you're working in a support case with my teammate Chester—great call opening a case with us! Be sure to give Ches..."
  • 5 days ago01/18/22 at 9:44 pm (UTC)
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Becca Levan replied to the discussion Player cutting off bottom of slide
"Thanks for reaching out, Matt! We're happy to dig into this with you! Any chance you can share the .story file with our team fo..."
  • 5 days ago01/18/22 at 7:19 pm (UTC)
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Becca Levan replied to the discussion Highlighting next button
"Welcome to E-Learning Heroes, Laura! I appreciate you sharing these details of what you'd like to see in the software. I can see how this..."
  • 5 days ago01/18/22 at 6:32 pm (UTC)