Katie Riggio
Katie Riggio Staff
Technical Writer at Articulate
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"Hi there, Scott! I appreciate you reaching out to our Support team as well. For those following along, we connected the experie..."
  • 3 years ago02/10/21 at 3:12 pm (UTC)
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"Hi there, Namrata! Thanks for reaching out. (And thank you for your guidance, Phil!) Adding to the testing collection: I p..."
  • 3 years ago02/10/21 at 2:49 pm (UTC)
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Katie Riggio replied to the discussion Text under resources tab are getting cut
"Good morning, Wesley! I appreciate you sharing your interest in this feature. There currently isn't a way to wrap long resource titl..."
  • 3 years ago02/10/21 at 2:28 pm (UTC)
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Katie Riggio replied to the discussion Error with video uploading
"Hi Heather, Thanks for reaching out! Referencing Mikhail's case, we isolated the error to an encoding issue. Here's what helped there: Up..."
  • 3 years ago02/09/21 at 10:09 pm (UTC)
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Katie Riggio replied to the discussion Cursor in Notes pane is hard to see
"Welcome, Andrea! I'd love to look into this with you. First, are you using the modern player? If so, one thought is to try the ligh..."
  • 3 years ago02/09/21 at 6:55 pm (UTC)
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"Hi there, Phil! Thanks for writing in. Though there isn't a versioning tag feature in Storyline, I've got a few ideas for us to explore: ..."
  • 3 years ago02/09/21 at 4:21 pm (UTC)
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"Welcome, Robert! Will resources that live in the Resources tab on the player transfer to a new Storyline file? That's a great question. W..."
  • 3 years ago02/09/21 at 3:58 pm (UTC)
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"Hey there, Steven! That's a great question, and I'm glad Phil pointed you in the right direction. To add more context: Articulate 360 re..."
  • 3 years ago02/09/21 at 3:28 pm (UTC)
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Katie Riggio replied to the discussion Audio not working consistently on layers
"Hi there, Victoria! Thanks for writing in. I see you and Cleo on our Support team are already reviewing the audio on ..."
  • 3 years ago02/09/21 at 2:25 pm (UTC)
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Katie Riggio replied to the discussion Make edits while viewing comments
"Hi there, Rebecca! I appreciate you taking the time to share your need for such a feature. This one isn't on our immediate..."
  • 3 years ago02/08/21 at 9:56 pm (UTC)
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Katie Riggio replied to the discussion Try It missing last two steps
"Hi there, Sheri! I'm sorry to hear this and would love to try to help you find the recording. Note: While Storyline lets you re..."
  • 3 years ago02/08/21 at 9:36 pm (UTC)
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Katie Riggio replied to the discussion Replay Button on Seekbar Not Working
"Hi, Kierri. Thanks for writing in! To help you plan, we don't have immediate plans to add a rewind function to Replay. We'll no..."
  • 3 years ago02/08/21 at 8:20 pm (UTC)
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"Hi there, Ellen! Thanks for sharing your findings, and I'm sorry this problem resurfaced. We'll need to take a second look here..."
  • 3 years ago02/08/21 at 7:55 pm (UTC)
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Katie Riggio replied to the discussion Timeout Feature SL 360
"Welcome, Elizabeth! Timeout limits are typically managed by the LMS. A good first step is to check in with your LMS t..."
  • 3 years ago02/08/21 at 7:17 pm (UTC)
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"Hi there, Paul! Thanks for checking in, and I'm sorry this bug is impacting your work. Right now, this one is in the early stages of..."
  • 3 years ago02/08/21 at 5:16 pm (UTC)
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Katie Riggio replied to the discussion Course completion issue
"Hi there, Paul! Thanks for writing in. I see you and Cleo on our Support team are already troubleshooting the status,..."
  • 3 years ago02/08/21 at 4:27 pm (UTC)
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Katie Riggio replied to the discussion Play/Pause and Screen Reader
"Hey there, Ellenina! That's an excellent question. One approach is to customize the text of these text labels: For lines ..."
  • 3 years ago02/08/21 at 4:11 pm (UTC)
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"Hi there, Ed! Thanks for reaching out. When viewing the Review 360 link in Chrome 88.0.4324.146, the webcam video stops while t..."
  • 3 years ago02/08/21 at 2:44 pm (UTC)
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Katie Riggio replied to the discussion Articulate Presenter - Text to Speech
"Hi Dave, That's a brilliant tip, and I appreciate you taking the time to share it! 👏"
  • 3 years ago02/08/21 at 2:25 pm (UTC)
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Katie Riggio replied to the discussion Articulate Presenter - Text to Speech
"Greetings, Claudiu! That's a great question. Right now, the only way to bring in Storyline slides into Presenter is by using a ..."
  • 3 years ago02/05/21 at 8:17 pm (UTC)
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"Hello Barbara, Thanks for reaching out! Right now, there isn't a way to customize the built-in restart button in Storyline. Creatin..."
  • 3 years ago02/05/21 at 7:23 pm (UTC)
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"Hello, Jeff! I see you and Gren on our Support team are knee-deep in troubleshooting to get to the bottom of this, so I connect..."
  • 3 years ago02/05/21 at 6:56 pm (UTC)
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Katie Riggio replied to the discussion Sequence drop-down question slide
"Hi Ralph, Thanks for writing in! By default, Storyline will shuffle answer choices for matching and sequence drop-down question..."
  • 3 years ago02/05/21 at 6:37 pm (UTC)
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Katie Riggio replied to the discussion Turn mouse click sound off in mass
"Hello, Wendy! Right now, you'll need to omit the clicking sound on a slide-by-slide basis in Storyline. From here, I'll&n..."
  • 3 years ago02/05/21 at 6:14 pm (UTC)
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"Hi, Susan. Happy first post! What's the best way to manage slides from course to course to maintain the integrity of the design with..."
  • 3 years ago02/05/21 at 4:41 pm (UTC)