Lauren Connelly
Lauren Connelly Staff
Supervisor, Customer Happiness Team at Articulate
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Lauren Connelly replied to the discussion "Pick Many" Not Working in Chrome
"Hello Allen! Thanks for sharing your project! I am also seeing there is no indication of when a rectangle shape has been selected, but th..."
  • 2 years ago03/16/22 at 2:23 pm (UTC)
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"Hello octaviano! It's hard to tell why they wouldn't work without testing the .story file on our end. Can you share the .story file priva..."
  • 2 years ago03/16/22 at 1:58 pm (UTC)
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Lauren Connelly replied to the discussion Item State Change Issues
"Hi Kara! Since freeform icons are made up of multiple shapes, you would need to change the state of each shape. Instead, I'd recommend ad..."
  • 2 years ago03/15/22 at 7:31 pm (UTC)
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"Hello Tom! 360 Degree Videos isn't on our current roadmap as we are prioritizing other features for upcoming releases. We don't have a wo..."
  • 2 years ago03/15/22 at 7:25 pm (UTC)
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Lauren Connelly replied to the discussion Multiple sliders not working on Ipad
"Hello Arne! Thanks for adding these details and a screenshot! I am not seeing this listed as a software bug. Have you tried publishing th..."
  • 2 years ago03/15/22 at 7:18 pm (UTC)
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Lauren Connelly replied to the discussion Cannot view presentation after publishing
"Hello Eric! I'm happy to help! This article will help you solve this error message: LMS Error: The Manifest Cannot Be Found"
  • 2 years ago03/15/22 at 7:14 pm (UTC)
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Lauren Connelly replied to the discussion "Rename" rectangles in Timeline Notes
"Hi GURU! You can change the name of objects on the left side of the object on the timeline. Here's a screenshot of where to click."
  • 2 years ago03/15/22 at 7:12 pm (UTC)
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"Hello Diana! Feedback masters in Storyline 360 let you control the default colors, fonts, text, and objects for question feedback la..."
  • 2 years ago03/15/22 at 7:05 pm (UTC)
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"Hello Eswarkumar! I understand that TalkBack is reading content twice! Are you finding this just within Storyline projects or does this h..."
  • 2 years ago03/15/22 at 7:02 pm (UTC)
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Lauren Connelly replied to the discussion unable to adlust timing on an audio file
"Hello ToriShana! I'm not familiar with a way to show how long a learner has been in the module! We have many instructional designers in t..."
  • 2 years ago03/15/22 at 6:58 pm (UTC)
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Lauren Connelly replied to the discussion Import Player File
"Hello Nora! We are happy to troubleshoot this with you! It would be helpful to take a look at your project to see what you've configured ..."
  • 2 years ago03/15/22 at 6:30 pm (UTC)
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"Hello Vernon! I see that you've reached out to our Support Engineers and are working with my teammate, Mark! You're in great hands. We’ll..."
  • 2 years ago03/15/22 at 6:24 pm (UTC)
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Lauren Connelly replied to the discussion Feedback Master Does Not Work
"Hi Dave! I'm not seeing that we received your project file if you sent one. If you'd like our help troubleshooting, don't hesitate to con..."
  • 2 years ago03/15/22 at 12:54 pm (UTC)
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Lauren Connelly replied to the discussion Feedback Master Does Not Work
"Hello Brendan! Sorry for the trouble! I do not see any recent cases for this issue, so I've opened a support case with our Support Engine..."
  • 2 years ago03/15/22 at 12:50 pm (UTC)
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Lauren Connelly replied to the discussion trigger event according to seekbar
"Hello Kevin! Sorry for the trouble! It would be helpful for us to see your file to see exactly what you're running into. Do you mind shar..."
  • 2 years ago03/14/22 at 7:59 pm (UTC)
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Lauren Connelly replied to the discussion Video Speed
"Hello Ataberk! This currently isn't a feature in Storyline 360 yet! I've linked this conversation to our feature request so I can update ..."
  • 2 years ago03/11/22 at 8:58 pm (UTC)
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"Hello Rafael! Thank you for sharing these details with us! I see that you've also reached out to our Support Engineers and are working wi..."
  • 2 years ago03/11/22 at 8:48 pm (UTC)
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Lauren Connelly replied to the discussion URGENT! Subtitle Blinking on a MP4 file
"Hello Peter! I see that you've shared your file with our Support Engineers, and they are seeing this bug still presents itself in your pr..."
  • 2 years ago03/11/22 at 8:32 pm (UTC)
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Lauren Connelly replied to the discussion Completed check marks not lining up...
"Hello Andrew! I'm happy to help! It's hard to nail down what is occurring without seeing the .story file. Can you either attach the file ..."
  • 2 years ago03/11/22 at 8:21 pm (UTC)
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"Hi Robert! Thanks for the update! Glad rebuilding the template did the trick."
  • 2 years ago03/11/22 at 8:19 pm (UTC)
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Lauren Connelly replied to the discussion Likert Style rating interaction
"Hello Chuck! Are you using any of the coding included in the article in the xAPI trigger? It would be helpful to see your .story fi..."
  • 2 years ago03/11/22 at 8:10 pm (UTC)
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"Hello Julia! Happy to hear you're all set!"
  • 2 years ago03/11/22 at 7:26 pm (UTC)
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Lauren Connelly replied to the discussion Report to an external LRS
"Thank you for sharing this code with Stephen, Oleg! I do want to clarify - we have not blocked access to the E-Learning Heroes site. Plea..."
  • 2 years ago03/11/22 at 7:23 pm (UTC)
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"I understand, Tonya! I'd recommend sharing this with our Engineers in the form of a feature request."
  • 2 years ago03/11/22 at 7:13 pm (UTC)
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Lauren Connelly replied to the discussion Peek videos not aligning with display
"Hello Nicole! Sorry that you're still running into this issue! Are you using Windows 10 or 11? Also, to confirm, you're recording without..."
  • 2 years ago03/11/22 at 7:09 pm (UTC)